Prague 9 - Horni Pocernice, 19300,
Czech Republic
Amerigo Technographics
Amerigo Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Amerigo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 67 Amerigo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amerigo has purchased the following applications: Smartsupp.com for Chatbots and Conversational AI in 2016, NetDirect FastCentrik for eCommerce in 2020, Retino Platform for Returns Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amerigo is running and its propensity to invest more and deepen its relationship with Smartsupp.com , NetDirect , Retino or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amerigo revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amerigo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Amerigo Tech Stack and Enterprise Applications
Amerigo AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Smartsupp.com | Legacy | Smartsupp.com | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Amerigo implemented Smartsupp.com on its public website. The deployment used the Smartsupp.com client-side chat widget embedded in the web storefront to deliver Chatbots and Conversational AI driven visitor engagement and message automation.
Configuration concentrated on common functional modules for Chatbots and Conversational AI such as proactive chat triggers, automated messaging sequences, live agent handoff, and conversation transcripts, with site-level settings for agent availability and canned responses. The implementation scope is limited to the e-commerce website and targets customer service and online sales support functions. No external system integrations are specified in the provided source, so the footprint reads as a front-end embedding rather than an integrated backend workflow. Governance and operational ownership are aligned to the digital or customer support team, focused on widget configuration, message templates, and agent role management.
|
Amerigo eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NetDirect | Legacy | NetDirect FastCentrik | eCommerce | eCommerce | n/a | 2020 | 2020 |
In 2020 Amerigo implemented NetDirect FastCentrik to power its customer-facing website in the Czech Republic. NetDirect FastCentrik is deployed as the company eCommerce platform and is used on their public site to manage storefront presentation, product catalog, and online checkout flows. The implementation supports Amerigo's retail operations and web merchandising activities across its online sales channel.
Configuration and functional scope concentrate on storefront templates, catalog management, pricing and promotions engines, checkout orchestration, order management and content management features consistent with the eCommerce category. Operational ownership sits with web commerce and merchandising teams who manage product onboarding, content updates and promotion rollouts, while order processing workflows are configured within the platform's order management capabilities. Governance centers on platform configuration and release cadence for site content and promotional campaigns.
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Amerigo SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Retino | Legacy | Retino Platform | Returns Management | SCM | n/a | 2020 | 2020 |
In 2020, Rituals' Czech e-shop implemented Retino Platform for Returns Management, deploying a software-led approach to address spreadsheet-based returns and claims processes across its Czech online channel. The Retino Platform implementation focused on centralizing claims intake and formalizing customer communication workflows to speed up claim resolution and capture structured customer feedback.
The deployment used Retino Platform capabilities including a customer-facing self-service returns portal, and inferred module usage of Retino Returns and Retino Manager for reverse logistics coordination. Configuration emphasized case intake workflows, claim status tracking, automated customer notification templates, and feedback capture fields to collect post-return customer input.
Operational coverage included e-commerce customer service and reverse logistics functions for the Czech Republic online store, with governance changes that introduced structured returns workflows and agent handling queues to move away from spreadsheet tracking. Outcomes described in the Retino case study include faster claim resolution, improved customer communication, and systematic collection of customer feedback, all recorded against the Retino Platform implementation.
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Amerigo CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Sales Engagement | CRM |
|
2022 | 2022 |
|
Amerigo PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
Amerigo CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2019 | 2019 |
|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Amerigo
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Amerigo Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||