AmeriServ
216 Franklin Street,
Johnstown, 15901, PA,
United States
Johnstown, 15901, PA,
United States
1 800-837-2265
Banking and Financial Services
AmeriServ Technographics
AmeriServ Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AmeriServ and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 236 AmeriServ employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AmeriServ has purchased the following applications: Bottomline ePay for Payment Processing in 2015, FIS Relius for Benefits Administration, Pension Administration in 2015, FIS Digital One for Digital Banking in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AmeriServ is running and its propensity to invest more and deepen its relationship with Bottomline Technologies , FIS Global , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AmeriServ revenues, which have grown to $53.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AmeriServ intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AmeriServ Tech Stack and Enterprise Applications
AmeriServ ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bottomline Technologies | Legacy | Bottomline ePay | Payment Processing | ERP | n/a | 2015 | 2015 |
In 2015 AmeriServ implemented Bottomline ePay, deploying the Bottomline ePay Payment Processing solution on its public website to enable online customer payments and account-related transaction flows. The implementation places Bottomline ePay at the front end of web-based payment acceptance, routing customer-initiated payments through a hosted payment interface integrated into AmeriServ's digital channel. This configuration emphasizes web checkout and payment capture capabilities consistent with Payment Processing deployments.
The deployment was configured to support Payment Processing functional capabilities typical for bank web payments, including secure hosted payment pages, tokenization for card data, ACH and card acceptance workflows, and reconciliation and reporting to back-office operations. Operational coverage centers on customer-facing online payment intake and downstream treasury and reconciliation workflows, with process changes to centralize web payment acceptance and to align settlement and reporting procedures. The narrative reflects AmeriServ Bottomline ePay Payment Processing alignment with standard online payment governance, PCI-aware controls, and payment lifecycle orchestration.
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AmeriServ HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS Relius | Benefits Administration, Pension Administration | HCM | n/a | 2015 | 2015 |
In 2015, AmeriServ implemented FIS Relius to support Benefits Administration,Pension Administration for its Trust and Financial Services operations. The deployment leveraged Relius ASP as a hosted application service delivery model to centralize plan recordkeeping, participant data management, and plan accounting within FIS Relius, aligning administrative workflows with the companys trust and plan administration functions.
FIS Relius was configured to handle participant record maintenance, contribution posting and reconciliations, debits and credits on account ledgers, loan monitoring, and preparation of Form 5500 filings. The implementation included embedded compliance testing capabilities for Safe Harbor, ADP/ACP, new comparability designs, and integrated social security contribution processing, and it operated under federal, state, and company policy controls with operational responsibility located in plan administration, trust accounting, and compliance teams. The configuration emphasized automated testing and centralized reporting within the Benefits Administration,Pension Administration application to support ongoing recordkeeping and regulatory workflows.
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AmeriServ ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS Digital One | Digital Banking | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, AmeriServ deployed FIS Digital One as its customer-facing Digital Banking platform, embedding the FIS Digital One enrollment and account access experience directly on its public website. The deployment is oriented toward retail digital onboarding, with the public self-enrollment URL serving as the primary customer entry point for online account access and profile provisioning.
The implementation focuses on customer self-enrollment and account management workflows, using FIS Digital One to orchestrate secure onboarding, authentication flows, and digital account lifecycle tasks typical of Digital Banking platforms. Configuration work emphasized enrollment screens, identity verification checkpoints, and customer-facing workflow automation to streamline online account activation and initial profile setup.
Operational integration centers on the website channel, with inferred integration touchpoints to back-office systems including core banking interfaces and identity/authentication services to enable account provisioning and session management. The program impacts retail banking operations, customer service, and IT teams, consolidating front-end digital interactions through FIS Digital One while routing provisioning events into AmeriServ operational queues.
Governance and rollout were organized around IT and retail banking process updates, updating onboarding procedures and support scripts to reflect the new online enrollment flow. Ongoing operational controls emphasize monitoring enrollment workflows and maintaining authentication and fraud detection configurations within the FIS Digital One deployment.
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AmeriServ AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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AmeriServ Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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AmeriServ CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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AmeriServ Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2014 | 2014 |
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AmeriServ PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2016 | 2016 |
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AmeriServ IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at AmeriServ
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Chief information Security Officer (CISO) | CXO | IT | |
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Vice President - Bank Applications | VP | IT | |
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VP Applications and IT Risk Management | VP | IT | |
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Apps Being Evaluated by AmeriServ Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AmeriServ IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AmeriServ digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD AmeriServ Technographics
AmeriServ is a Banking and Financial Services organization based in United States,
with around 236 employees and annual revenues of $53.0 million.
AmeriServ operates a diverse technology stack with applications such as
Bottomline ePay, FIS Relius and FIS Digital One,
covering areas like Payment Processing, Benefits Administration, Pension Administration and Digital Banking.
AmeriServ has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Bottomline Technologies and FIS Global.
AmeriServ recently adopted applications including
FIS Digital One in 2024, Amazon S3 in 2022 and Cloudflare CDN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AmeriServ’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AmeriServ’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AmeriServ technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.