Takoma Park, 20912, MD,
United States
AmeriWell Clinics Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by AmeriWell Clinics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 AmeriWell Clinics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AmeriWell Clinics has purchased the following applications: ChiroTouch for Medical Practice Management in 2015, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018, Hotjar for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AmeriWell Clinics is running and its propensity to invest more and deepen its relationship with ChiroTouch , Google , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AmeriWell Clinics revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AmeriWell Clinics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ChiroTouch | Legacy | ChiroTouch | Medical Practice Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 AmeriWell Clinics implemented ChiroTouch as its Medical Practice Management system. The deployment supported a 20-employee chiropractic practice in the United States, with operational activity centered on the Laurel, MD clinic where front desk and patient coordination roles managed more than 140 patients weekly.
ChiroTouch was configured to support core Medical Practice Management functions, including patient scheduling, electronic and paper patient record organization, CPT-based billing workflows, claims coordination, and routine operational reporting. Staff training explicitly included HIPAA compliance, CPT coding, insurance diagnosing, Medicare rules, insurance plan handling, and the Fair Credit Reporting Act for collections, and ChiroTouch software usage was used as the focal training tool for new employees.
Operational coverage spanned patient intake, clinical recordkeeping, therapy coordination, billing, and collections within the clinic environment. The Chiropractic Assistant and Patient Coordinator used ChiroTouch to compose and distribute daily reports, maintain incoming and outgoing documentation, and break down medical charts for record retention, aligning the application with front desk, clinical support, and administrative business functions.
Governance and workflow changes emphasized staff enablement and compliance, with ChiroTouch embedded in daily processes to enforce confidentiality rules and standardized documentation practices. The implementation explicitly improved office and patient management according to internal staffing notes, and ChiroTouch served as the central Medical Practice Management application for scheduling, billing, and patient records at AmeriWell Clinics.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, AmeriWell Clinics implemented Google Workspace (Formerly Google G-Suite). The deployment serves as the primary Collaboration platform for the organization and is surfaced on the public website. AmeriWell Clinics' Google Workspace (Formerly Google G-Suite) supports core functions such as enterprise email, calendaring, file storage and collaborative document editing for clinical and administrative staff.
Configuration work focused on domain-based administration using the Google Admin console, user provisioning and standard security controls appropriate for a small healthcare provider. Standard Google Workspace modules including Gmail, Google Drive, Google Calendar, Google Docs and Google Sites were provisioned to support internal workflows and website content integration. Governance attention centered on account lifecycle processes, access controls and shared drive organization to align Collaboration usage with operational workflows.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, AmeriWell Clinics deployed Hotjar on its public website. The implementation uses Hotjar in the Customer Experience category to capture qualitative user behavior for patient engagement and site usability analysis, with Hotjar instrumented as the primary on-page behavior analytics tool.
The deployment embeds the Hotjar client-side JavaScript across public pages and patient facing workflows, enabling session recordings, heatmaps, click maps, funnel tracking, and on-site feedback widgets. Configuration focuses on page-level event capture, session replay sampling, and survey widgets to surface usability issues and conversion friction for appointment booking and information pages.
Operational coverage is confined to the website, impacting web operations, marketing, and patient engagement functions rather than backend clinical systems. Governance requirements in a healthcare context mean the implementation is expected to emphasize consent controls and exclusion of sensitive form fields, and data is routed through Hotjar cloud services via front-end instrumentation rather than server side integrations.
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Listing Management | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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