Amway Australia
Level 12 67 Albert Avenue,
Chatswood, 2067, NSW,
Australia
Chatswood, 2067, NSW,
Australia
61 2 9411-2154
Retail
Amway Australia Technographics
Amway Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Amway Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 255 Amway Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amway Australia has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2019, Zendesk Chat for Chatbots and Conversational AI in 2022, SAP Commerce Cloud (ex Hybris) for eCommerce in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amway Australia is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amway Australia revenues, which have grown to $65.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amway Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Amway Australia Tech Stack and Enterprise Applications
Amway Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, Amway Australia implemented Oracle E-Business Suite as the core ERP Financial application across its Australia and New Zealand operations. The initiative was part of a coordinated program that also replaced the shopping website with Hybris and replaced the warehouse management system with Red Prairie, positioning Oracle E-Business Suite as the transactional finance backbone for order-to-cash and inventory-financial reconciliation.
Oracle E-Business Suite was configured to support core financial workflows, including general ledger, accounts payable, accounts receivable, fixed assets and cash management, with role-based user access provisioning aligned to defined business roles. Configuration work emphasized standard financial controls and transaction flows consistent with ERP Financial best practices, while training plans were developed with the National Training Manager to operationalize new processes for retail shop staff, warehouse teams and contact centre agents.
Integrations linked Oracle E-Business Suite with the new Hybris e-commerce platform and the Red Prairie warehouse management system to maintain synchronicity between front-end orders, warehouse fulfillment and back-office accounting. Operational coverage extended to retail shops, regional warehouses and the Auckland contact centre, with specific go-live preparations to handle high call volumes and hosted Independent Business Owners test sessions to capture feedback on the new website and downstream financial workflows.
Program governance involved close engagement with an Executive Steering Committee, program team, SMEs, Independent Business Owners, IT and organizational change management teams across regional and global markets. Change management artifacts included a Change Impact Register of 500 plus line items spanning 15 different applications, an Integrated Change Roadmap with over 200 action items, Transition Guides for each department that documented what is changing, as-is and to-be processes and impacted people, and ongoing cadence activities such as a monthly Change Network Meeting, weekly OCM meetings and weekly senior management updates. The implementation was described as the largest change in the ANZ market in over a decade, and lessons learned from markets including USA and Canada were captured and analyzed for follow-on actions.
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Amway Australia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Amway Australia deployed Zendesk Chat on its public website. Zendesk Chat, categorized as Chatbots and Conversational AI, provides a conversational front end for customer inquiries and initial triage of inbound queries. The deployment targets customer service and e-commerce support workflows for the Australian site, embedding a web chat widget to route sessions to service agents and capture chat transcripts.
Configuration focused on the web chat widget, canned responses and automated routing to agent consoles, along with transcript capture to support case handling and agent follow up. Operational scope centers on online customer service teams and order support workflows, with governance that standardizes conversational workflows, session escalation criteria and agent handoff procedures. Zendesk Chat was configured to provide a structured conversational channel within Amway Australia’s customer support function.
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Amway Australia eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Commerce Cloud (ex Hybris) | eCommerce | eCommerce | n/a | 2018 | 2018 |
In 2018, Amway Australia implemented SAP Commerce Cloud (ex Hybris) as its eCommerce platform. The engagement was executed as a regional, multi-site rollout covering Australia, New Zealand and South Africa, positioning SAP Commerce Cloud (ex Hybris) as the central system for online storefront and channel commerce.
Implementation followed Agile delivery practices, with an explicitly documented test strategy and execution of an initial development sprint comprising 14 user stories. Test and quality assurance activities included development and execution of test cases and scripts, and use of JIRA to manage task and test case workflows, reflecting a sprint-oriented configuration and release cadence.
Integration work focused on SAP Hybris OCC web services and RESTful API interactions, with RESTClient used for validation during testing. Operational coverage impacted eCommerce operations, IT delivery and quality assurance teams, while stakeholder communications and change management functions supported regional adoption.
Governance for the rollout combined Agile project governance and Prosci-based change management, applying stakeholder engagement, change impact assessment, communications, training and sustainability practices across the Asia Pacific footprint. Test governance and Agile ceremonies were used to coordinate development, testing and go-live sequencing for SAP Commerce Cloud (ex Hybris) within Amway Australia.
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Amway Australia SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Warehouse Management | SCM |
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2018 | 2018 |
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Amway Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Amway Australia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Amway Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Amway Australia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Amway Australia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Amway Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Amway Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Amway Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Amway Australia Technographics
Amway Australia is a Retail organization based in Australia,
with around 255 employees and annual revenues of $65.0 million.
Amway Australia operates a diverse technology stack with applications such as
Oracle E-Business Suite, Zendesk Chat and SAP Commerce Cloud (ex Hybris),
covering areas like ERP Financial, Chatbots and Conversational AI and eCommerce.
Amway Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and SAP.
Amway Australia recently adopted applications including
Zendesk Chat in 2022, Qualtrics CustomerXM in 2021 and Zendesk Service in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Amway Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Amway Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Amway Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.