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● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

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● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

Anedik Kritikos
Location
Attiki,
Magoula, 19018,
Greece
Website
https://www.kritikos-sm.gr/
Phone
30 210 55 58 832
Artw industry
Retail
Employee
Revenue

Anedik Kritikos Technographics

Anedik Kritikos Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Anedik Kritikos and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1700 Anedik Kritikos employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Anedik Kritikos has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2021, ContactPigeon Platform for Customer Engagement in 2019, New Relic APM for Application Performance Management in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Anedik Kritikos is running and its propensity to invest more and deepen its relationship with Zendesk , ContactPigeon , New Relic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Anedik Kritikos revenues, which have grown to $442.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Anedik Kritikos intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Anedik Kritikos Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ContactPigeon Legacy ContactPigeon Platform Customer Engagement CRM n/a 2019 2019
In 2019, Anedik Kritikos implemented ContactPigeon Platform to support Customer Engagement. The ContactPigeon Platform was deployed on the company website https://www.kritikos-sm.gr/ to capture on-site behavior and power customer-facing communications. The implementation focused on web channel instrumentation and campaign orchestration consistent with Customer Engagement platforms, enabling behavioral tracking, audience segmentation, automated lifecycle campaigns, and on-site messaging alongside email and SMS execution. ContactPigeon Platform was used to centralize customer interaction signals from the webshop, creating unified profiles and triggering event-driven communications through platform campaign workflows. Configuration emphasized marketing automation, personalization rules, and template-driven messaging to align promotional cadence with visitor behavior. Operational ownership centered on marketing and e-commerce functions within the Greece-based retailer, consolidating campaign management and audience governance on the ContactPigeon Platform. The rollout consolidated digital engagement tooling on the website, standardizing campaign workflows and audience segmentation practices for ongoing customer engagement orchestration.
Customer Support CRM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
New Relic Legacy New Relic APM Application Performance Management ITSM n/a 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2021 2021
IT Decision Makers and Key Stakeholders at Anedik Kritikos
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Anedik Kritikos Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Anedik Kritikos Technographics

Anedik Kritikos is a Retail organization based in Greece, with around 1700 employees and annual revenues of $442.0 million.

Anedik Kritikos operates a diverse technology stack with applications such as Zendesk Chat, ContactPigeon Platform and New Relic APM, covering areas like Chatbots and Conversational AI, Customer Engagement and Application Performance Management.

Anedik Kritikos has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zendesk, ContactPigeon and New Relic.

Anedik Kritikos recently adopted applications including Zendesk Chat in 2021, Zendesk Service in 2021 and New Relic APM in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Anedik Kritikos’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Anedik Kritikos’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Anedik Kritikos technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.