Apollo Optik Holding
Apollo Optik Holding Technographics
Apollo Optik Holding Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Apollo Optik Holding and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Apollo Optik Holding employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Apollo Optik Holding has purchased the following applications: Klarna Payments for Payment Processing in 2020, eRecruiter for Recruiting, Applicant Tracking System in 2020, Zendesk Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Apollo Optik Holding is running and its propensity to invest more and deepen its relationship with Klarna , Adyen , eRecruiter or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Apollo Optik Holding revenues, which have grown to $1.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Apollo Optik Holding intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Apollo Optik Holding Tech Stack and Enterprise Applications
Apollo Optik Holding ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Klarna | Legacy | Klarna Payments | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Apollo Optik Holding implemented Klarna Payments as its online Payment Processing solution on its German consumer website. Klarna Payments is positioned to centralize checkout payment acceptance for Apollo Optik Holding, aligning the application with the retailer's e-commerce business function.
Klarna Payments was configured to support hosted checkout experiences and online authorization workflows typical of Payment Processing platforms, including payment method orchestration and tokenized payment flows. Implementation work emphasized checkout integration, payment confirmation flows, and configuration of payment options consistent with consumer finance and installment capabilities offered by the application.
The integration is embedded in Apollo Optik Holding's website checkout, linking the customer-facing front end to order capture and payment confirmation pathways, and aligning with order processing operations. Operational ownership encompasses e-commerce, payments operations, IT, and customer service teams within the Germany retail operation.
Governance and release control for Klarna Payments were handled through centralized payments configuration and testing, coordinating IT and finance for credential management and reconciliation processes. Rollout focused on the consumer-facing site, with site-level configuration and validation before public availability.
|
 |
|
|
Payment Processing | ERP |
|
2020 | 2020 |
|
Apollo Optik Holding HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eRecruiter | Legacy | eRecruiter | Recruiting, Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, Apollo Optik Holding implemented eRecruiter in the Recruiting,Applicant Tracking System category. The eRecruiter application is deployed on Apollo Optik Holding's public website to manage job postings and candidate intake for the company's recruiting function in Germany.
Configuration emphasizes core Recruiting,Applicant Tracking System capabilities such as online job requisition publishing, application form capture, candidate profile management, resume parsing, and pipeline workflow automation. eRecruiter is used to structure pipelines and stage based tracking, enabling recruiters and hiring managers to maintain candidate records and status updates within the platform.
Operational coverage is centered on the HR, talent acquisition, and recruiting teams at Apollo Optik Holding, capturing external applicant traffic directly from the careers pages. The implementation embeds eRecruiter into the careers site to route applicant data into a centralized applicant database that supports recruitment process orchestration and candidate communications.
Governance practices inferred from the implementation include standardized recruiting workflows, role based access for recruiter and hiring manager functions, and data handling aligned with German privacy expectations. The architecture supports centralized candidate records and standardized decision workflows across the recruiting function.
|
Apollo Optik Holding AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
Apollo Optik Holding implemented Zendesk Chat in 2020 as its Chatbots and Conversational AI solution on the corporate website. The Zendesk Chat deployment serves as the primary customer facing conversational layer for online support and ecommerce inquiry capture, positioning Zendesk Chat as the Chatbots and Conversational AI component for Apollo Optik Holding customer service workflows.
Configuration focused on a web chat widget supplemented by automated triage, bot driven first contact handling, canned responses, live agent handoff, conversation routing, transcript capture, and chat based ticket creation. The implementation used Zendesk Chat capabilities to standardize session metadata and context capture, enabling consistent handoffs from automated flows to human agents and aligning conversational exchanges with existing support processes.
Operational coverage is the public website and the customer service organization that supports retail operations. Governance changes included revisions to contact handling procedures, agent operating guidelines, and training on chat response processes and SLAs to ensure consistent use of Zendesk Chat across online touch points. The deployment centers Zendesk Chat within Apollo Optik Holding customer service as the conversational entry point for web based inquiries.
|
Apollo Optik Holding Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
|
Apollo Optik Holding Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application, Web and Enterprise Search | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
Apollo Optik Holding CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Experience | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Support | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Support | CRM |
|
2022 | 2022 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
Apollo Optik Holding TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
Apollo Optik Holding PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
Apollo Optik Holding IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Apollo Optik Holding
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
CRM Manager | Manager | IT | |
|
|
|
Director Customer Fulfillment Operations | Director | Customer Service | |
|
|
|
Director Sales & Operations | Director | Sales | |
|
|
|
Head of CRM/Marketing Cooperations | Director | Marketing | |
|
Apps Being Evaluated by Apollo Optik Holding Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Apollo Optik Holding IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Apollo Optik Holding digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Apollo Optik Holding Technographics
Apollo Optik Holding is a Retail organization based in Germany,
with around 5000 employees and annual revenues of $1.60 billion.
Apollo Optik Holding operates a diverse technology stack with applications such as
Klarna Payments, eRecruiter and Zendesk Chat,
covering areas like Payment Processing, Recruiting, Applicant Tracking System and Chatbots and Conversational AI.
Apollo Optik Holding has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Klarna, eRecruiter and Zendesk.
Apollo Optik Holding recently adopted applications including
Hotjar in 2022, Zendesk Service in 2022 and Zendesk Support Ticketing System in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Apollo Optik Holding’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Apollo Optik Holding’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Apollo Optik Holding technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.