Arctic Hayes
9 Millshaw Park Ave,
Leeds, LS11 0LR,
United Kingdom
Leeds, LS11 0LR,
United Kingdom
44 11 3271-5245
Retail
Arctic Hayes Technographics
Arctic Hayes Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Arctic Hayes and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 Arctic Hayes employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arctic Hayes has purchased the following applications: Sage 200 for ERP Financial in 2021, Tawk.to for Chatbots and Conversational AI in 2021, GOb2b eCommerce for eCommerce in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arctic Hayes is running and its propensity to invest more and deepen its relationship with Sage , Tawk.to , Aspidistra Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arctic Hayes revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arctic Hayes intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Arctic Hayes Tech Stack and Enterprise Applications
Arctic Hayes ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Sage 1000 | Sage 200 | ERP Financial | ERP | n/a | 2021 | 2021 |
In 2021 Arctic Hayes migrated from Sage 1000 to Sage 200. The Sage 200 deployment targeted ERP Financial functions to centralize sales order processing and quotation management for the retailer's Leeds operations.
Implementation focused on order to cash workflows, configuring sales order entry, quotation generation, and backorder tracking within Sage 200. The deployment leveraged an online EDI channel for automated order intake alongside manual channels including email and telephone, supporting daily transaction processing. Functional capabilities emphasized quotation lifecycle control, status driven inventory flags, and sales ledger integration consistent with an ERP Financial application.
Operational coverage included a Sales Administrator in Leeds who processed sales orders and quotations daily and managed customer queries and stock shortages between April 2021 and August 2021. The workflow required close coordination with the purchasing manager to resolve backorder items and plan replenishment, embedding a cross functional handoff between sales and procurement. Integration points cited in day to day operations were the online EDI system for order intake and standard email and telephone channels for exceptions and customer liaison.
Governance centered on process changes to formalize backorder handling and customer communications, documenting when orders moved to backorder status and escalation to purchasing. The narrative positions Sage 200 as the ERP Financial backbone for Arctic Hayes, aligning sales, customer service, and purchasing workflows.
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Arctic Hayes AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Arctic Hayes implemented Tawk.to on its website. Arctic Hayes implemented Tawk.to, a Chatbots and Conversational AI application, to support customer service and online sales functions on its United Kingdom retail site. The Tawk.to deployment serves as the customer facing messaging layer embedded in the site front end, connecting site visitors to the retailer’s support workflow.
The implementation uses the Tawk.to JavaScript widget embedded on storefront pages and the vendor hosted agent console, providing live chat, canned responses, visitor monitoring, chat transcripts, and offline messaging. Functional modules in use include the live chat widget, agent interface for a small customer service team, and message history for order and product inquiries. Operational coverage is focused on online storefront interactions and customer support workflows, with governance implemented through agent access controls and documented chat handling procedures for business hours and peak ecommerce periods.
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Arctic Hayes eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aspidistra Software | Legacy | GOb2b eCommerce | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021, Arctic Hayes implemented GOb2b eCommerce on their website. GOb2b eCommerce is deployed as the retailer's public storefront and is catalogued under the eCommerce application category. As a United Kingdom based retail business with 25 employees, the deployment is sized for small team administration and direct site management.
The implementation centers on standard eCommerce modules such as catalog management, product detail pages, shopping cart and checkout workflows, order management, and basic inventory controls, consistent with category typical capabilities. Configuration likely includes storefront templates, a content management interface for merchandising, customer account management, and an administrative console for pricing and promotions. Operational governance is expected to be handled by Arctic Hayes ecommerce and operations functions, with content and merchandising updates administered through the site backend.
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Shipping Management | eCommerce |
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2024 | 2024 |
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Arctic Hayes CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Arctic Hayes PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2022 | 2022 |
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Arctic Hayes IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Arctic Hayes CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Arctic Hayes
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Arctic Hayes Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Arctic Hayes IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Arctic Hayes digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Arctic Hayes Technographics
Arctic Hayes is a Retail organization based in United Kingdom,
with around 25 employees and annual revenues of $3.0 million.
Arctic Hayes operates a diverse technology stack with applications such as
Sage 200, Tawk.to and GOb2b eCommerce,
covering areas like ERP Financial, Chatbots and Conversational AI and eCommerce.
Arctic Hayes has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Tawk.to and Aspidistra Software.
Arctic Hayes recently adopted applications including
USPS Click-N-Ship in 2024, Pathwire Mailgun in 2022 and Amazon S3 in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Arctic Hayes’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Arctic Hayes’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Arctic Hayes technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.