Araras, 13600, SP,
Brazil
Areatec Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Areatec and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Areatec employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Areatec has purchased the following applications: Microsoft 365 for Collaboration in 2017, Octadesk CRM for CRM in 2020, TeamViewer for Remote Monitoring and Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Areatec is running and its propensity to invest more and deepen its relationship with Microsoft , LWSA , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Areatec revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Areatec intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LWSA | Legacy | Octadesk CRM | CRM | CRM | n/a | 2020 | 2020 |
In 2020 Areatec implemented Octadesk CRM as its primary customer relationship platform. The deployment uses Octadesk CRM as a cloud hosted solution embedded on their website to capture inquiries and manage customer interactions, establishing a single system of record for external customer touchpoints.
The implementation focuses on core CRM capabilities typical for the category CRM, including web lead capture, contact and account management, case or ticket routing, and sales pipeline tracking. Configuration emphasized lightweight automation and templated responses to support the company size, with native Octadesk CRM features used to route leads and assign follow up tasks to internal users.
Integrations are centered on the website integration, with Octadesk CRM capturing form submissions and inbound contact flows from the company site, and surfacing those interactions to sales and support teams. Operational coverage is company wide within Areatec, aligning the platform to sales, customer service, and client engagement workflows used by teams in Brazil.
Governance and process work defined administrative ownership for Octadesk CRM, standardized lead assignment workflows, and documented response procedures to ensure consistent handling of web generated contacts. The rollout prioritized streamlined user access and role based permissions appropriate for a 40 person professional services firm, maintaining a compact operational footprint while centralizing customer interaction records.
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Customer Support | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamViewer | Legacy | TeamViewer | Remote Monitoring and Management | ITSM | n/a | 2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Management | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2021 | 2021 |
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