Phoenix, 85034, AZ,
United States
Arizona Health Care Cost Containment System Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Arizona Health Care Cost Containment System and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2472 Arizona Health Care Cost Containment System employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arizona Health Care Cost Containment System has purchased the following applications: DocuSign eSignature for Digital Signing in 2021, ServiceNow Public Sector Digital Services for Citizen Engagement in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arizona Health Care Cost Containment System is running and its propensity to invest more and deepen its relationship with DocuSign , ServiceNow , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arizona Health Care Cost Containment System revenues, which have grown to $570.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arizona Health Care Cost Containment System intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Public Sector Digital Services | Citizen Engagement | CRM | Ernst & Young | 2023 | 2024 |
In 2023 Arizona Health Care Cost Containment System began implementing ServiceNow Public Sector Digital Services on the ServiceNow AI Platform to modernize its Medicaid Enterprise System. The initiative focuses on Citizen Engagement workflows and explicitly targets eligibility, grievances, and hearings as part of a multi-module healthcare and eligibility modernization for Arizona Medicaid.
The initial implementation packaged ServiceNow Public Sector Digital Services alongside IT service management capabilities to instrument grievance intake, hearings case handling, and eligibility support processes. ServiceNow Public Sector Digital Services was configured to provide case orchestration, workflow automation, and citizen-facing engagement channels consistent with Citizen Engagement functional patterns.
Deployment architecture centers on the ServiceNow AI Platform for application hosting and workflow automation, with Ernst Young and NTT Data Services supporting a rapid deployment program. Phase one, which included ITSM and Public Sector Digital Services for grievances and hearings, went live in June 2024, establishing the operational baseline across AHCCCS eligibility and appeals functions.
Governance activities emphasized multi-module rollout sequencing and process standardization, with plans to modernize more than 90 core business processes across Medicaid eligibility and related business functions. The program is positioned as an enterprise-wide modernization of Citizen Engagement services using ServiceNow Public Sector Digital Services to centralize case handling and streamline workflows.
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Customer Experience | CRM |
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2018 | 2018 |
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