Arrival
Beaumont House, Kensington Village,
London, W14 8TS,
United Kingdom
London, W14 8TS,
United Kingdom
44 30 3123-1113
Automotive
Arrival Technographics
Arrival Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Arrival and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1900 Arrival employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arrival has purchased the following applications: Odoo Enterprise for ERP Financial in 2020, Zoom for Audio Video and Web Conferencing in 2020, Hotjar for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arrival is running and its propensity to invest more and deepen its relationship with Odoo , Zoom Video Communications , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arrival revenues, which have grown to $860.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arrival intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Arrival Tech Stack and Enterprise Applications
Arrival ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Odoo | Xero | Odoo Enterprise | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020 Arrival implemented Odoo Enterprise as its ERP Financial system, executing a data migration from Xero to Odoo Enterprise and establishing a finance application footprint for the company. The implementation centered on replatforming core financial processes into Odoo Enterprise, with the project led by a business analyst responsible for requirements gathering and sprint-based delivery governance.
Implementation work covered finance application configuration consistent with ERP Financial expectations, including general ledger consolidation, accounts payable and accounts receivable workflows, and transactional finance controls. The program also included supply chain process mapping and integration touchpoints with an MRP application, where the team conducted user acceptance testing for manufacturing resource planning functionality.
Project governance emphasized agile delivery, the business analyst led weekly sprints and sprint retrospectives for Finance applications, authored user stories, and managed UAT cycles for the MRP scope. Requirements were also captured for a related Anaplan Financial Planning and Analysis implementation, aligning FP&A requirements with the Odoo Enterprise financial model and ensuring cross-functional coverage across Finance and Supply Chain.
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Arrival Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Arrival implemented Zoom. Arrival uses Zoom on their website, engaging Zoom Video Communications as the provider for Audio Video and Web Conferencing.
The deployment is built on Zoom cloud services and web embedded meeting clients, enabling browser based video meetings, audio conferencing, screen sharing, chat, and recording aligned with Audio Video and Web Conferencing functional capabilities. The implementation centers on embedding meeting access into public website workflows to support external engagement and on provisioning accounts for corporate communications, with administrative controls used to manage meetings and user access through Zoom's management features.
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Collaboration | Collaboration |
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2017 | 2017 |
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Arrival CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Arrival implemented Hotjar on their website to capture on-site behavioral analytics and user feedback as part of their Customer Experience tooling. Arrival deployed the Hotjar application to instrument page level interactions, enabling session recordings, heatmaps, conversion funnel analysis, and on-page feedback widgets to support qualitative UX research and site interaction analysis.
Deployment was executed through the Hotjar client side script embedded across Arrival.com, configured for targeted surveys and selective session sampling on product and customer journey pages. Operational coverage focused on web storefront and product information flows, with product, UX, and marketing teams consuming Hotjar data, and the implementation configured to respect cookie consent and privacy controls consistent with UK data governance expectations.
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Arrival EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2021 |
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Arrival ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2017 | 2017 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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Arrival PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Electromagnetic Field Simulation | PLM and Engineering |
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2020 | 2020 |
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Optical Simulation and Design | PLM and Engineering |
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2020 | 2020 |
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Process Simulation | PLM and Engineering |
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2018 | 2018 |
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Process Simulation | PLM and Engineering |
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2020 | 2020 |
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Product Lifecycle Management | PLM and Engineering |
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2018 | 2018 |
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Product Lifecycle Management | PLM and Engineering |
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2020 | 2020 |
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Product Lifecycle Management | PLM and Engineering |
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2020 | 2020 |
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Arrival PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Arrival IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2005 | 2005 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Arrival
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Arrival Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Arrival IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Arrival digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Arrival Technographics
Arrival is a Automotive organization based in United Kingdom,
with around 1900 employees and annual revenues of $860.0 million.
Arrival operates a diverse technology stack with applications such as
Odoo Enterprise, Zoom and Hotjar,
covering areas like ERP Financial, Audio Video and Web Conferencing and Customer Experience.
Arrival has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Odoo, Zoom Video Communications and Contentsquare.
Arrival recently adopted applications including
Mixpanel in 2021, Salesforce Sales Cloud in 2021 and Anaplan Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Arrival’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Arrival’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Arrival technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.