List of Oracle Utilities Customer Care and Billing Customers
Oracle
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Professional Services
162000
$67.1B
Since 2010, our global team of researchers has been studying Oracle Utilities Customer Care and Billing customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Utilities Customer Care and Billing for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Utilities Customer Care and Billing for Utilities Customer Care and Billing include: The Kansai Electric Power Company, a Japan based Utilities organisation with 31428 employees and revenues of $29.61 billion, Southern Company, a United States based Utilities organisation with 28314 employees and revenues of $26.72 billion, Pacific Gas and Electric Company, a United States based Utilities organisation with 28410 employees and revenues of $24.42 billion, Exelon, a United States based Utilities organisation with 20000 employees and revenues of $23.03 billion, American Electric Power, a United States based Utilities organisation with 16330 employees and revenues of $19.72 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle Utilities Customer Care and Billing, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alectra Utilities | Utilities | 1526 | $3.0B | Canada | Oracle | Oracle Utilities Customer Care and Billing | Utilities Customer Care and Billing | 2019 | n/a |
In 2019, Alectra Utilities deployed Oracle Utilities Customer Care and Billing, implementing CC&B V.2.5 to centralize commercial metering and the meter to cash process under the Utilities Customer Care and Billing category. The implementation focused on managing corporate metering records and customer billing data, positioning Oracle Utilities Customer Care and Billing as the primary system for commercial meter configuration and billing workflows.
Configuration and functional scope emphasized metering and billing capabilities, including maintenance and management of commercial metering and equipment data, validation of meter types and equipment types, calculation and confirmation of meter multipliers and register constants, and execution of meter transactions related to billing error corrections and rate re-classes. The deployment supported processing of General Services and Feed-in-Tariff metering work, and handled commercial IMS service orders as part of standard billing and service order workflows.
Operational integration covered day to day coordination with Energy, Headend and Metering related departments, with documented interactions to resolve meter questions and issues across multiple EHM departments. The implementation included coordination of meter analysis and reverification programs, meter trouble reporting for Grid Supply Points, communication resolution and MIST phone line issue handling, and the production of monthly status and statistics reports after metering inventory receipt in CC&B.
Governance and operational control emphasized centralized meter issue resolution and field activity coordination, using AMI Monitor to complete commercial meter configuration tasks, address improper Service Agreements, and close field service activities. Processes were structured to route metering exceptions into CC&B workflows and to provide ongoing operational reporting tied to commercial metering and billing functions.
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Alliant Energy | Utilities | 3700 | $3.7B | United States | Oracle | Oracle Utilities Customer Care and Billing | Utilities Customer Care and Billing | 2013 | n/a |
In 2013, Alliant Energy implemented Oracle Utilities Customer Care and Billing. The deployment targeted customer care and billing operations and was positioned within the Utilities Customer Care and Billing category while running in parallel with a portfolio of IT and OT projects including External SharePoint, PeopleSoft HCM and FSCM upgrades with Interaction Hub and PeopleTools 9.2, a sales forecasting assessment for Oracle Customer Care and Billing, facility UPS upgrades, anti-malware implementation, meter exchanges and provisioning, and telecom iDen radio modem and meter replacement.
The Oracle Utilities Customer Care and Billing implementation encompassed configuration of customer account management and billing workflows, meter to cash orchestration, and a sales forecasting assessment stream tied to customer revenue processes. Functional coverage included customer service operations, billing and invoicing, and meter provisioning capabilities typical for the Utilities Customer Care and Billing application, with workstreams organized around application configuration, testing, and operational acceptance.
Integration and operational scope were coordinated across IT and field operations teams, aligning the Oracle solution with PeopleSoft HCM and FSCM upgrade activities, Interaction Hub enhancements, and External SharePoint collaboration services. The program explicitly included meter exchange and provisioning activity and telecom modem replacement as part of the operational integration agenda, which connected back office billing processes to field metering and provisioning workflows.
Program governance emphasized formal project management controls, with responsibilities to coordinate sourcing and negotiate resources, communicate and coordinate with contractors and internal teams during execution, and develop a project plan and matrix to monitor schedule, cost, and scope. Project health reviews were coordinated with sponsors, owners, and leads, performance was measured and corrective action applied as needed, and sponsor and stakeholder communication processes were facilitated to escalate key issues and risks to help ensure timely completion of the listed projects.
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American Electric Power | Utilities | 16330 | $19.7B | United States | Oracle | Oracle Utilities Customer Care and Billing | Utilities Customer Care and Billing | 2025 | n/a |
In 2025, American Electric Power implemented Oracle Utilities Customer Care and Billing as part of a broader adoption of the Oracle Utilities platform across its business. The initiative targets AEP’s service footprint, powering 5.6 million customers across 11 states, and emphasizes cloud-based SaaS delivery to simplify customer engagement and operational workflows.
Oracle Utilities Customer Care and Billing was configured to support core Utilities Customer Care and Billing capabilities, including account management, billing and payments, digital self-service tools, and agent desktop workflows for call center support. The deployment incorporated the Opower equity and affordability solution to identify households at risk of payment difficulty and to drive proactive enrollment in payment assistance programs, embedding affordability screening into customer engagement processes.
AEP announced a planned migration to Oracle Utilities Customer Cloud Service and Oracle Utilities Customer Experience for Utilities to centralize meter-to-cash processing and unify the agent desktop, positioning Oracle Utilities Customer Care and Billing to consolidate applications for lower total cost of ownership. Governance focused on simplifying customer experiences, automating processes to create employee efficiencies, and instituting targeted outreach workflows for low-to-moderate income customers, a program recognized by Oracle as Strategic Vision Winner in 2025.
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Arizona Public Service, a Pinnacle West Capital Corporation company | Utilities | 6045 | $4.7B | United States | Oracle | Oracle Utilities Customer Care and Billing | Utilities Customer Care and Billing | 2017 | n/a |
In 2017 Arizona Public Service implemented Oracle Utilities Customer Care and Billing as its Utilities Customer Care and Billing application to support customer service and Meter to Cash operations. The deployment targeted APSs customer experience business unit and IT teams, aligning the Oracle Utilities Customer Care and Billing implementation to utility billing, customer account management, and revenue lifecycle processes across its service territory.
The implementation encompassed full use of Oracle CC&B modules and the Oracle Utility Application Framework OUAF, with emphasis on Meter-2-Cash lifecycle capabilities and CC&B schema driven data models. Technical workstreams included design, build, test and deploy activities for Oracle CC&B, custom development using ASP.Net and C#, complex query authoring against CC&B schema for data analysis, and configuration management practices using tools such as Microsoft Team Foundation Server or Azure DevOps.
Integrations were implemented with multiple edge systems, specifically the utility website, Meter Data Management MDM, advanced metering infrastructure AMI, interactive voice response IVR, and external payment channels, using APIs, web services and messaging queues for data exchange. Integration system testing and collaborative development with vendors and other IT teams were part of operational readiness, and new integrations with external vendors and edge systems were developed as required to support customer service workflows.
Governance and operationalization included establishing CC&B solution best practices for alignment with industry and regulatory requirements, collaborative workflows between Business Analysts, Project Leads and IT staff, and coordinated vendor relations and application support for production issues. The program defined responsibilities for troubleshooting, ongoing maintenance, and medium sized project delivery in the customer service area, while ensuring solutions met functional and technical requirements.
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Artesian Water Company | Utilities | 252 | $99M | United States | Oracle | Oracle Utilities Customer Care and Billing | Utilities Customer Care and Billing | 2015 | n/a |
In 2015, Artesian Water Company implemented Oracle Utilities Customer Care and Billing as its centralized platform to manage Utilities Customer Care and Billing workflows, customer accounts, and billing transactions. The deployment targeted enterprise customer service and billing functions across the utility, positioning Oracle Utilities Customer Care and Billing as the primary system of record for customer-facing transactions.
The implementation emphasized configuration of customer account management and billing engine capabilities, with business rules, batch processing, and automated transaction workflows orchestrated through SQL and PL/SQL development. System administration and troubleshooting were performed across Linux and Windows hosts, with the environment backed by Oracle Database and supplemental Microsoft SQL capabilities for reporting and diagnostic queries.
Integrations were established between Oracle Utilities Customer Care and Billing and adjacent operational systems listed in Artesian Water Company specialty skills, including Oracle Utilities Mobile Workforce Management for field dispatch and work order synchronization, PeopleSoft Financials for financial postings and reconciliation, ESRI GIS for spatial validation of service addresses, Infor EAM for asset and work management alignment, IBM Cognos for enterprise reporting, and Automic Automation Engine for batch job scheduling and automation.
Operational governance was driven by a Senior Systems Analyst role responsible for application lifecycle planning, patch and upgrade projects, 24/7 incident management, security vulnerability remediation, and adherence to policies and licensing. The Oracle Utilities Customer Care and Billing environment was managed via documented business process flows, functional and technical specifications, monitoring and alerting tools, and a formal roadmap tied to project schedules and annual budgeting.
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Utilities | 2000 | $500M | Canada | Oracle | Oracle Utilities Customer Care and Billing | Utilities Customer Care and Billing | 2020 | n/a |
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Utilities | 1924 | $1.4B | United States | Oracle | Oracle Utilities Customer Care and Billing | Utilities Customer Care and Billing | 2009 | n/a |
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Utilities | 1982 | $1.7B | United States | Oracle | Oracle Utilities Customer Care and Billing | Utilities Customer Care and Billing | 2012 | n/a |
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Utilities | 1225 | $72M | United States | Oracle | Oracle Utilities Customer Care and Billing | Utilities Customer Care and Billing | 2011 | n/a |
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Government | 4000 | $3.0B | United States | Oracle | Oracle Utilities Customer Care and Billing | Utilities Customer Care and Billing | 2024 | n/a |
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Buyer Intent: Companies Evaluating Oracle Utilities Customer Care and Billing
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Oracle Utilities Customer Care and Billing. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Oracle Utilities Customer Care and Billing for Utilities Customer Care and Billing include:
- Ashorne Hill, a United Kingdom based Construction and Real Estate organization with 10 Employees
- Metyis Netherlands, a Netherlands based Professional Services company with 10 Employees
- Middlesex Water Company, a United States based Utilities organization with 350 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Oracle Utilities Customer Care and Billing Coverage
Oracle Utilities Customer Care and Billing is a Utilities Customer Care and Billing solution from Oracle.
Companies worldwide use Oracle Utilities Customer Care and Billing, from small firms to large enterprises across 21+ industries.
Organizations such as The Kansai Electric Power Company, Southern Company, Pacific Gas and Electric Company, Exelon and American Electric Power are recorded users of
Oracle Utilities Customer Care and Billing for Utilities Customer Care and Billing.
Companies using Oracle Utilities Customer Care and Billing are most concentrated in Utilities, with adoption spanning over 21 industries.
Companies using Oracle Utilities Customer Care and Billing are most concentrated in Japan and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Oracle Utilities Customer Care and Billing across Americas, EMEA, and APAC.
Companies using Oracle Utilities Customer Care and Billing range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 46.3%, large organizations with 1,001-10,000 employees - 42.59%, and global enterprises with 10,000+ employees - 11.11%.
Customers of Oracle Utilities Customer Care and Billing include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Oracle Utilities Customer Care and Billing customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Utilities Customer Care and Billing.