Scottsdale, 85254, AZ,
United States
Arrivia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Arrivia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Arrivia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arrivia has purchased the following applications: Acumatica Cloud ERP for ERP Financial in 2021, LiveVox WEM for Workforce Management in 2021, Arrivia Booking for Reservation and Booking Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arrivia is running and its propensity to invest more and deepen its relationship with Acumatica , LiveVox , Arrivia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arrivia revenues, which have grown to $190.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arrivia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acumatica | Legacy | Acumatica Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveVox | Legacy | LiveVox WEM | Workforce Management | HCM | n/a | 2021 | 2021 |
In 2021 Arrivia implemented LiveVox WEM to transform contact center operations across subscription, membership, travel and back-office functions in the United States. LiveVox WEM was deployed as the Workforce Management capability within LiveVox’s unified CCaaS platform to centralize scheduling, forecasting and agent productivity controls for customer facing and sales teams.
The implementation emphasized workforce optimization modules and agent productivity tooling, with category aligned capabilities inferred to include demand forecasting, intraday scheduling, real time adherence, and performance dashboards that inform shift assignments and capacity planning. Deployment followed a centralized SaaS CCaaS architecture model, consolidating WEM data and agent tooling to provide consistent operational workflows and reporting across contact center queues.
Operational scope covered sales operations and broader contact center staff in the United States, and governance shifted toward centralized workforce planning and agent performance monitoring to standardize scheduling and adherence processes. Arrivia reported productivity improvements of up to 20% for sales operations following the deployment of LiveVox WEM.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Arrivia | Legacy | Arrivia Booking | Reservation and Booking Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Arrivia deployed Arrivia Booking on its public website as the primary customer booking application. Arrivia Booking powers web embedded booking flows and centralized reservation management for online bookings, and the implementation focused on surfacing booking availability and managing booking rules through the platform's administrative console. The Arrivia Booking deployment emphasized front end integration and administrative configuration to manage availability, pricing parameters, and confirmation workflows.
The deployment used standard booking application modules including reservation management, inventory and availability search, pricing configuration, and web checkout workflows. Administrative controls within Arrivia Booking were configured to align booking rules with the website user experience, enabling session handling and confirmation delivery through the site's existing pages. Operational ownership was scoped to e commerce and customer service functions, which maintain booking rules and manage day to day reservation operations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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PBX, VoiP and Phone Systems | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2021 | 2021 |
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Customer Engagement, Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2024 | 2024 |
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Governance, Risk and Compliance | TRM |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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