Bristol, BS39 5XR,
United Kingdom
Arthur David, Food with Service Technographics
Arthur David, Food with Service Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Arthur David, Food with Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 420 Arthur David, Food with Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arthur David, Food with Service has purchased the following applications: Qtac Payroll for Payroll in 2018, Zendesk Chat for Chatbots and Conversational AI in 2016, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arthur David, Food with Service is running and its propensity to invest more and deepen its relationship with Qtac Solutions , Chronologic , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arthur David, Food with Service revenues, which have grown to $72.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arthur David, Food with Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Arthur David, Food with Service Tech Stack and Enterprise Applications
Arthur David, Food with Service HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Qtac Solutions | Sage 50 Payroll | Qtac Payroll | Payroll | HCM | n/a | 2018 | 2018 |
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Workforce Management | HCM |
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2010 | 2010 |
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Arthur David, Food with Service AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 Arthur David, Food with Service LTD implemented Zendesk Chat as its Chatbots and Conversational AI solution for customer-facing interactions on arthurdavid.co.uk. Zendesk Chat is deployed as a web-embedded live chat widget providing real-time messaging between site visitors and the company support team.
The implementation uses the Zendesk Chat client-side widget and an administrative console for agent management, chat transcript retention, and basic analytics. Typical Chatbots and Conversational AI capabilities configured include live messaging, canned responses for common queries, proactive greeting triggers, agent presence and queueing, and transcript search for follow up.
Operational ownership sits with the customer service function, where agent seats are provisioned and an administrative role manages routing rules and response templates. Governance is handled through the Zendesk Chat admin console, with configuration focused on the public website and agent workflows for handling web-originated inquiries.
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Arthur David, Food with Service CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Arthur David, Food with Service LTD deployed Zendesk Service on their website. The deployment establishes Zendesk Service as the primary Customer Support platform for the company's United Kingdom distribution operations, supporting customer-facing inquiry handling at a business of about 230 employees and reported revenue of 85000000.
Configuration emphasizes web-based intake via the Zendesk Service widget and centralized ticketing workflows. Implemented capabilities align with Customer Support best practices and include multichannel ticket routing into a unified queue, agent macros and automations, ticket lifecycle management, and a self-service help center to reduce repeat contacts.
Operational coverage is focused on the customer service team that handles order, delivery and product support inquiries across the United Kingdom, with defined agent roles and SLA policies to standardize case handling. Governance centers on workflow configuration, administrator controls and macro governance inside Zendesk Service, and the rollout prioritized embedding support directly on the public website to capture customer interactions through web channels.
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IT Decision Makers and Key Stakeholders at Arthur David, Food with Service
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Manager | Manager | HR | |
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Head Of Finance | Director | Finance | |
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Head Of Logistics | Director | Supply Chain | |
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General Manager | Manager | Finance | |
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Apps Being Evaluated by Arthur David, Food with Service Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||