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● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

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Arthur David, Food with Service LTD
Location
Hillside Farm, Bishop Sutton,
Bristol, BS39 5XR,
United Kingdom
Website
https://www.arthurdavid.co.uk/
Phone
44 33 0333 4441
Artw industry
Distribution
Employee
Revenue

Arthur David, Food with Service LTD Technographics

Arthur David, Food with Service LTD Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Arthur David, Food with Service LTD and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 230 Arthur David, Food with Service LTD employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Arthur David, Food with Service LTD has purchased the following applications: Chronologic Workforce Management for Workforce Management in 2010, Zendesk Chat for Chatbots and Conversational AI in 2016, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Arthur David, Food with Service LTD is running and its propensity to invest more and deepen its relationship with Chronologic , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Arthur David, Food with Service LTD revenues, which have grown to $85.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arthur David, Food with Service LTD intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Arthur David, Food with Service LTD Tech Stack and Enterprise Applications

Arthur David, Food with Service LTD HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Chronologic Legacy Chronologic Workforce Management Workforce Management HCM n/a 2010 2010
In 2010, Arthur David, Food with Service LTD implemented Chronologic Workforce Management, a Workforce Management application. The deployment prioritized precise tailoring to the organisation's shift patterns, pay rules and reporting requirements, with Chronologic Workforce Management configured to model the company's distribution shift rotas, pay rule handling and operational reporting workflows. The biometric hand scanning terminals were deployed as the primary time capture interface, cited as a decisive factor for ease of use and data accuracy. Deployment combined a centralized Chronologic Workforce Management installation with onsite biometric hand scanning terminals for time and attendance capture, feeding roster and reporting processes. Operational ownership centered on roster administrators and HR working with operational managers across the distribution site, and governance included configuration of shift templates and pay rule matrices to align scheduling and payroll input. The vendor support during initial setup was reported as very good and the implementation delivered improved ease of use and accuracy through the biometric capture and tailored configuration.
Arthur David, Food with Service LTD AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2016 2016
In 2016 Arthur David, Food with Service LTD implemented Zendesk Chat as its Chatbots and Conversational AI solution for customer-facing interactions on arthurdavid.co.uk. Zendesk Chat is deployed as a web-embedded live chat widget providing real-time messaging between site visitors and the company support team. The implementation uses the Zendesk Chat client-side widget and an administrative console for agent management, chat transcript retention, and basic analytics. Typical Chatbots and Conversational AI capabilities configured include live messaging, canned responses for common queries, proactive greeting triggers, agent presence and queueing, and transcript search for follow up. Operational ownership sits with the customer service function, where agent seats are provisioned and an administrative role manages routing rules and response templates. Governance is handled through the Zendesk Chat admin console, with configuration focused on the public website and agent workflows for handling web-originated inquiries.
Arthur David, Food with Service LTD CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Service Customer Support CRM n/a 2020 2020
In 2020, Arthur David, Food with Service LTD deployed Zendesk Service on their website. The deployment establishes Zendesk Service as the primary Customer Support platform for the company's United Kingdom distribution operations, supporting customer-facing inquiry handling at a business of about 230 employees and reported revenue of 85000000. Configuration emphasizes web-based intake via the Zendesk Service widget and centralized ticketing workflows. Implemented capabilities align with Customer Support best practices and include multichannel ticket routing into a unified queue, agent macros and automations, ticket lifecycle management, and a self-service help center to reduce repeat contacts. Operational coverage is focused on the customer service team that handles order, delivery and product support inquiries across the United Kingdom, with defined agent roles and SLA policies to standardize case handling. Governance centers on workflow configuration, administrator controls and macro governance inside Zendesk Service, and the rollout prioritized embedding support directly on the public website to capture customer interactions through web channels.

IT Decision Makers and Key Stakeholders at Arthur David, Food with Service LTD

First Name Last Name Title Function Department Email Phone
Human Resources Manager Manager HR
Head Of Finance Director Finance
Head Of Logistics Director Supply Chain
General Manager Manager Finance
Show All Contacts

Apps Being Evaluated by Arthur David, Food with Service LTD Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Arthur David, Food with Service LTD IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Arthur David, Food with Service LTD digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Arthur David, Food with Service LTD Technographics
Arthur David, Food with Service LTD is a Distribution organization based in United Kingdom, with around 230 employees and annual revenues of $85.0 million.
Arthur David, Food with Service LTD operates a diverse technology stack with applications such as Chronologic Workforce Management, Zendesk Chat and Zendesk Service, covering areas like Workforce Management, Chatbots and Conversational AI and Customer Support.
Arthur David, Food with Service LTD has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Chronologic and Zendesk.
Arthur David, Food with Service LTD recently adopted applications including Zendesk Service in 2020, Zendesk Chat in 2016 and Chronologic Workforce Management in 2010, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Arthur David, Food with Service LTD’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Arthur David, Food with Service LTD’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Arthur David, Food with Service LTD technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.