New York, 10001, NY,
United States
Articulate Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Articulate and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 415 Articulate employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Articulate has purchased the following applications: Sage Intacct for ERP Financial in 2018, Greenhouse ATS for Applicant Tracking System in 2017, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Articulate is running and its propensity to invest more and deepen its relationship with Sage , Stripe , Greenhouse or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Articulate revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Articulate intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Articulate implemented Sage Intacct as its ERP Financial application. Sage Intacct was provisioned as a cloud financial platform and is used to surface financial information on Articulate's website to provide visibility for finance stakeholders.
The implementation focused on centralizing core financial management for the company, with Sage Intacct configured to deliver ERP Financial capabilities including general ledger, accounts payable, accounts receivable, cash management, and period close workflows. Configuration work emphasized chart of accounts design, multi entity transaction handling, automated journal processing, and billing controls aligned with professional services revenue recognition patterns.
Operational coverage concentrated on finance and accounting functions within Articulate, leveraging a cloud hosted architecture for real time reporting and web surfaced financial views. Governance changes instituted role based access controls, approval hierarchies and formalized month end close workflows within Sage Intacct to enforce financial controls and auditability.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017 Articulate implemented Greenhouse ATS, deploying the Greenhouse ATS Applicant Tracking System on its public career site to capture candidate applications and publish job openings. The implementation established Greenhouse ATS as the primary recruiting platform for talent acquisition and HR functions, centralizing web-based application intake and job posting management for Articulate's hiring teams. The deployment emphasized career site integration and structured candidate pipelines so applications submitted via the website route directly into staged workflows for recruiters and hiring managers. Articulate configured the system to support core recruiting processes, including job posting and career site embedding, candidate tracking and pipeline stage management, interview orchestration with standardized scorecards, and offer workflow configuration, reflecting standard Applicant Tracking System capabilities.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Articulate deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website to support customer engagement and online support workflows. The implementation positions Salesforce Chat within the Chatbots and Conversational AI category and ties the application to customer support and customer success functions at Articulate. This deployment reflects an embedded web chat strategy to provide synchronous support touchpoints for product inquiries and account assistance.
Functional capability implementation focused on a web embedded chat widget, real time agent routing, queue management, canned responses and transcript capture, consistent with Chatbots and Conversational AI deployments. The configuration connects the agent console to internal support workflows and records chat sessions for case handling and follow up, using presence based routing and queue rules to direct sessions to support teams. Governance activities emphasized routing rule definition, agent availability configuration and transcript retention settings to align chat interactions with existing support processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2012 | 2012 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2012 | 2012 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EMM / MDM / MAM | CyberSecurity |
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2022 | 2022 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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