AI Buyer Insights:

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

List of Salesforce Chat (formerly Salesforce Live Agent) Customers

Salesforce
Location
Salesforce Tower, 415 Mission Street, 3rd Floor,
San Francisco, 94105, CA,
United States
Website
https://www.salesforce.com/
Phone
1 415-901-7000
Artw industry
Professional Services
Employee
76453
Revenue
$37.9B

Since 2010, our global team of researchers has been studying Salesforce Chat (formerly Salesforce Live Agent) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI include: Walgreens, a United States based Retail organisation with 206000 employees and revenues of $139.08 billion, Siemens, a Germany based Manufacturing organisation with 312000 employees and revenues of $84.55 billion, AstraZeneca, a United Kingdom based Life Sciences organisation with 94300 employees and revenues of $73.98 billion, PlayStation, a United States based Professional Services organisation with 128400 employees and revenues of $72.00 billion, Gendarmerie Nationale, a France based Government organisation with 102269 employees and revenues of $71.80 billion and many others.

Contact us if you need a completed and verified list of companies using Salesforce Chat (formerly Salesforce Live Agent), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Salesforce Chat (formerly Salesforce Live Agent) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
1099 Pro Retail 20 $2M United States Salesforce Salesforce Chat (formerly Salesforce Live Agent) Chatbots and Conversational AI 2022 n/a
In 2022, 1099 Pro implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment uses the Chatbots and Conversational AI category to provide embedded web chat functionality tied to customer support and inbound sales inquiry handling for the company, aligning the Company Salesforce Chat Chatbots and Conversational AI Business Function relationship around real-time digital engagement on site. The implementation is surfaced as a client-facing chat widget embedded in the corporate website, with administration and configuration performed within Salesforce to manage agent presence, routing rules, canned responses, session tracking, and conversation transcripts. Functional capabilities implemented include live agent handoff, chat routing and queueing, transcript capture, and scripted response workflows, supporting the small support team that handles site visitor interactions. Governance has been structured around Salesforce configuration controls and administrative access to the chat settings, enabling centralized management of conversational workflows without introducing third party integrations beyond the Salesforce platform.
123BigBags Retail 10 $1M Netherlands Salesforce Salesforce Chat (formerly Salesforce Live Agent) Chatbots and Conversational AI 2019 n/a
In 2019, 123BigBags deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website. The implementation uses Salesforce Chat within the Chatbots and Conversational AI category to provide web based customer service and conversational engagement for its online retail storefront in the Netherlands. The deployment is implemented as an embedded website chat widget that leverages real time session routing, agent presence, and canned response capabilities typical of Chatbots and Conversational AI, with session transcripts captured for follow up. Operational scope is focused on customer service for online shoppers and is managed by the retailer's internal staff given the company size, with in application administration used to adjust availability, canned messages, and basic conversational workflows.
17Hours Professional Services 1 $1M United Kingdom Salesforce Salesforce Chat (formerly Salesforce Live Agent) Chatbots and Conversational AI 2018 n/a
In 2018, 17Hours deployed Salesforce Chat, formerly Salesforce Live Agent, on its website. The implementation placed Salesforce Chat in the Chatbots and Conversational AI category to enable real time client engagement and support for the professional services firm. Configuration emphasized a lightweight web chat widget and an agent console, leveraging common Chatbots and Conversational AI capabilities such as session routing, real time messaging, chat transcripts, and presence management. The rollout was single user scale and website centric, serving client intake and customer service workflows, with governance handled through direct operational ownership and minimal formal change control given the one person company structure.
Professional Services 10 $2M Philippines Salesforce Salesforce Chat (formerly Salesforce Live Agent) Chatbots and Conversational AI 2023 n/a
Banking and Financial Services 16 $2M United States Salesforce Salesforce Chat (formerly Salesforce Live Agent) Chatbots and Conversational AI 2023 n/a
Utilities 13267 $12.1B Italy Salesforce Salesforce Chat (formerly Salesforce Live Agent) Chatbots and Conversational AI 2022 n/a
Manufacturing 500 $100M Singapore Salesforce Salesforce Chat (formerly Salesforce Live Agent) Chatbots and Conversational AI 2016 n/a
Manufacturing 500 $200M Italy Salesforce Salesforce Chat (formerly Salesforce Live Agent) Chatbots and Conversational AI 2017 n/a
Professional Services 119 $29M Australia Salesforce Salesforce Chat (formerly Salesforce Live Agent) Chatbots and Conversational AI 2020 n/a
Manufacturing 140 $45M United States Salesforce Salesforce Chat (formerly Salesforce Live Agent) Chatbots and Conversational AI 2018 n/a
Showing 1 to 10 of 2340 entries

Buyer Intent: Companies Evaluating Salesforce Chat (formerly Salesforce Live Agent)

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Salesforce Chat (formerly Salesforce Live Agent). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI include:

  1. Bosch, a Germany based Manufacturing organization with 86800 Employees

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FAQ - APPS RUN THE WORLD Salesforce Chat (formerly Salesforce Live Agent) Coverage

Salesforce Chat (formerly Salesforce Live Agent) is a Chatbots and Conversational AI solution from Salesforce.

Companies worldwide use Salesforce Chat (formerly Salesforce Live Agent), from small firms to large enterprises across 21+ industries.

Organizations such as Walgreens, Siemens, AstraZeneca, PlayStation and Gendarmerie Nationale are recorded users of Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI.

Companies using Salesforce Chat (formerly Salesforce Live Agent) are most concentrated in Retail, Manufacturing and Life Sciences, with adoption spanning over 21 industries.

Companies using Salesforce Chat (formerly Salesforce Live Agent) are most concentrated in United States, Germany and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Salesforce Chat (formerly Salesforce Live Agent) across Americas, EMEA, and APAC.

Companies using Salesforce Chat (formerly Salesforce Live Agent) range from small businesses with 0-100 employees - 39.91%, to mid-sized firms with 101-1,000 employees - 33.63%, large organizations with 1,001-10,000 employees - 20.81%, and global enterprises with 10,000+ employees - 5.64%.

Customers of Salesforce Chat (formerly Salesforce Live Agent) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Salesforce Chat (formerly Salesforce Live Agent) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.