List of Salesforce Chat (formerly Salesforce Live Agent) Customers
Salesforce
Salesforce Tower 415 Mission Street, 3rd Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-901-7000
Professional Services
83334
$41.5B
Since 2010, our global team of researchers has been studying Salesforce Chat (formerly Salesforce Live Agent) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI include: Walgreens, a United States based Retail organisation with 206000 employees and revenues of $139.08 billion, Siemens, a Germany based Manufacturing organisation with 312000 employees and revenues of $84.55 billion, AstraZeneca, a United Kingdom based Life Sciences organisation with 94300 employees and revenues of $73.98 billion, PlayStation, a United States based Professional Services organisation with 128400 employees and revenues of $72.00 billion, Gendarmerie Nationale, a France based Government organisation with 102269 employees and revenues of $71.80 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Chat (formerly Salesforce Live Agent), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Chat (formerly Salesforce Live Agent) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1099 Pro | Retail | 20 | $2M | United States | Salesforce | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | 2022 | n/a |
In 2022, 1099 Pro implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment uses the Chatbots and Conversational AI category to provide embedded web chat functionality tied to customer support and inbound sales inquiry handling for the company, aligning the Company Salesforce Chat Chatbots and Conversational AI Business Function relationship around real-time digital engagement on site.
The implementation is surfaced as a client-facing chat widget embedded in the corporate website, with administration and configuration performed within Salesforce to manage agent presence, routing rules, canned responses, session tracking, and conversation transcripts. Functional capabilities implemented include live agent handoff, chat routing and queueing, transcript capture, and scripted response workflows, supporting the small support team that handles site visitor interactions. Governance has been structured around Salesforce configuration controls and administrative access to the chat settings, enabling centralized management of conversational workflows without introducing third party integrations beyond the Salesforce platform.
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123BigBags | Retail | 10 | $1M | Netherlands | Salesforce | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | 2019 | n/a |
In 2019, 123BigBags deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website. The implementation uses Salesforce Chat within the Chatbots and Conversational AI category to provide web based customer service and conversational engagement for its online retail storefront in the Netherlands.
The deployment is implemented as an embedded website chat widget that leverages real time session routing, agent presence, and canned response capabilities typical of Chatbots and Conversational AI, with session transcripts captured for follow up. Operational scope is focused on customer service for online shoppers and is managed by the retailer's internal staff given the company size, with in application administration used to adjust availability, canned messages, and basic conversational workflows.
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17Hours | Professional Services | 1 | $1M | United Kingdom | Salesforce | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | 2018 | n/a |
In 2018, 17Hours deployed Salesforce Chat, formerly Salesforce Live Agent, on its website. The implementation placed Salesforce Chat in the Chatbots and Conversational AI category to enable real time client engagement and support for the professional services firm.
Configuration emphasized a lightweight web chat widget and an agent console, leveraging common Chatbots and Conversational AI capabilities such as session routing, real time messaging, chat transcripts, and presence management. The rollout was single user scale and website centric, serving client intake and customer service workflows, with governance handled through direct operational ownership and minimal formal change control given the one person company structure.
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361° Studios | Professional Services | 10 | $2M | Philippines | Salesforce | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | 2023 | n/a |
In 2023, 361° Studios implemented Salesforce Chat, formerly Salesforce Live Agent, on its corporate website. The deployment uses Salesforce Chat within the Chatbots and Conversational AI category to provide real-time web chat for customer engagement and service intake, and it aligns with the firm's profile as a 10 person professional services company based in the Philippines.
Configuration emphasized standard Salesforce Chat capabilities, including a website chat widget, agent console access for a small agent team, session transcript capture, and routing rules to direct incoming conversations to available staff. Operational scope is single site web engagement managed by the internal client facing team, with chat routing and availability windows configured to match business hours and lightweight governance to triage inbound requests and retain chat transcripts for follow up.
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A Dollar Cash Advance | Banking and Financial Services | 16 | $2M | United States | Salesforce | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | 2023 | n/a |
In 2023, A Dollar Cash Advance deployed Salesforce Chat, formerly Salesforce Live Agent, on its public website to provide live web-based customer interactions. The implementation aligns with the Chatbots and Conversational AI category and uses the Salesforce Chat application to surface a hosted chat widget and capture real time visitor conversations on approvedcashadvance.com.
The deployment focuses on standard conversational capabilities found in Chatbots and Conversational AI, including an embedded chat widget, pre chat capture to collect contact context, agent routing logic to distribute sessions to available staff, session transcripts for review, and templated responses to standard inquiries. Salesforce Chat was configured to operate through the website interface, enabling agents to accept and manage concurrent chats from a consolidated console and to apply scripted workflows for common customer questions.
Operational coverage is scoped to the company website and supports customer service and sales intake workflows for the United States based business. Governance was implemented through agent availability schedules, response playbooks and chat handling procedures appropriate for a 16 person organization, with monitoring and logging established to track conversation activity and maintain consistent agent response practices.
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Utilities | 13267 | $12.1B | Italy | Salesforce | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | 2022 | n/a |
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Manufacturing | 500 | $100M | Singapore | Salesforce | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | 2016 | n/a |
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Manufacturing | 500 | $200M | Italy | Salesforce | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | 2017 | n/a |
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Professional Services | 119 | $29M | Australia | Salesforce | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | 2020 | n/a |
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Manufacturing | 140 | $45M | United States | Salesforce | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | 2018 | n/a |
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Showing 1 to 10 of 2353 entries
Buyer Intent: Companies Evaluating Salesforce Chat (formerly Salesforce Live Agent)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Salesforce Chat (formerly Salesforce Live Agent). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI include:
- Bosch, a Germany based Manufacturing organization with 86800 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Bosch | Manufacturing | 86800 | $104.6B | Germany | 2025-02-06 |
FAQ - APPS RUN THE WORLD Salesforce Chat (formerly Salesforce Live Agent) Coverage
Salesforce Chat (formerly Salesforce Live Agent) is a Chatbots and Conversational AI solution from Salesforce.
Companies worldwide use Salesforce Chat (formerly Salesforce Live Agent), from small firms to large enterprises across 21+ industries.
Organizations such as Walgreens, Siemens, AstraZeneca, PlayStation and Gendarmerie Nationale are recorded users of
Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI.
Companies using Salesforce Chat (formerly Salesforce Live Agent) are most concentrated in Retail, Manufacturing and Life Sciences, with adoption spanning over 21 industries.
Companies using Salesforce Chat (formerly Salesforce Live Agent) are most concentrated in United States, Germany and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Salesforce Chat (formerly Salesforce Live Agent) across Americas, EMEA, and APAC.
Companies using Salesforce Chat (formerly Salesforce Live Agent) range from small businesses with 0-100 employees - 39.69%, to mid-sized firms with 101-1,000 employees - 33.96%, large organizations with 1,001-10,000 employees - 20.74%, and global enterprises with 10,000+ employees - 5.61%.
Customers of Salesforce Chat (formerly Salesforce Live Agent) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Salesforce Chat (formerly Salesforce Live Agent) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.