Wick, KW1 4QS,
United Kingdom
Ashley Ann Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ashley Ann and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Ashley Ann employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ashley Ann has purchased the following applications: Timeware Workforce Management for Workforce Management in 2016, Microsoft 365 for Collaboration in 2019, Zendesk Service for Customer Support in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ashley Ann is running and its propensity to invest more and deepen its relationship with Timeware , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ashley Ann revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ashley Ann intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Timeware | Legacy | Timeware Workforce Management | Workforce Management | HCM | n/a | 2016 | 2016 |
In 2016, Ashley Ann implemented Timeware Workforce Management using the Timeware Professional Package, consolidating time and attendance and payroll linkage under a single Workforce Management platform. The deployment centralized fingerprint biometric attendance, payroll link functionality, absence management, access control, cost centre analysis, reporting and Employee Self Service ESS to create one authoritative personnel record for the organisation.
The Timeware Workforce Management configuration included fingerprint identification hardware integrated with a script engine that distinguishes shift patterns and automatically calculates overtime, removing manual calculations from line managers. The payroll link module automated hours, pay and deductions calculation, and it generates reminders to line managers to approve timesheets prior to payroll processing, preserving a formal approval workflow.
Operational coverage included Ashley Ann’s Wick site and the company accounts team, with the system electronically transferring approved timesheet data to accounts for action. Timeware oversaw the initial installation and delivered a training programme for all staff, and continues to provide ongoing software support, preserving operational continuity and administrator capability to manage employee schedules and cost centre reporting.
Governance and process changes involved centralizing attendance data, formalizing manager approvals, and replacing prior card-based clocking and pen and paper timesheet workflows with biometric and electronic payroll link processes. According to Ashley Ann staff, the implementation eliminated recurring human error and delays in payroll processing, and the payroll automation reduced the need for manual collation of time cards, saving administrative time.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Ashley Ann implemented Microsoft 365 to provide Collaboration across the organization. Microsoft 365 is referenced on the company website, indicating use of the application for both internal collaboration and web facing workflows.
The implementation centers on Microsoft 365 productivity capabilities, combining cloud hosted email, SharePoint based content collaboration, OneDrive file synchronization, and Microsoft Teams for synchronous communication and meetings. These functional capabilities enable document management, version control, and team collaboration workflows aligned with the Collaboration category.
Deployment was executed as a tenant level Microsoft 365 rollout for Ashley Ann in the United Kingdom, covering core business functions including design, production, sales, and administrative teams. Governance focused on tenant administration, identity and access management, and content governance to standardize collaboration policies and permissions.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018, Ashley Ann deployed Zendesk Service to support Customer Support workflows on its public website. The deployment delivered a web-embedded support channel for customer-facing ticket intake and self-service access for the UK manufacturing firm.
Zendesk Service was configured to centralize ticketing, a web support widget, and a knowledge base, aligning with standard Customer Support capabilities such as multichannel ticket capture, ticket triage, and SLA-aware queueing. Operational ownership was assigned to the customer service and order support functions, with governance focused on ticket lifecycle workflows, response prioritization, and iterative configuration of the website support experience.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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