Accra, n/a,
Ghana
Asoribaapp Technographics
Asoribaapp Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Asoribaapp and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 45 Asoribaapp employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Asoribaapp has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Asoribaapp is running and its propensity to invest more and deepen its relationship with Zendesk , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Asoribaapp revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Asoribaapp intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Asoribaapp Tech Stack and Enterprise Applications
Asoribaapp AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Asoribaapp implemented Zendesk Chat on their website. Asoribaapp, a Ghana professional services company with approximately 45 employees operating at https://www.asoriba.com/, deployed the Zendesk Chat application in the Chatbots and Conversational AI category to provide real-time visitor engagement on public site pages. The deployment centers on the Zendesk Chat web widget embedded across the site, routing visitor sessions into a centralized agent console for live conversation handling.
Configuration emphasizes standard conversational capabilities aligned with the Chatbots and Conversational AI category, including live chat routing, agent dashboard handling, canned responses, and chat transcript capture to support follow up workflows. Operational ownership resides with the customer engagement and support team, which manages sessions and monitors conversations through the Zendesk Chat console, and the implementation instruments chat transcripts as part of ongoing customer service processes on the website.
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Asoribaapp Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Asoribaapp deployed Google Workspace (Formerly Google G-Suite) to standardize Collaboration capabilities across its professional services operations. The implementation supports a 45 person organization based in Ghana and is referenced on Asoribaapp's website as part of its productivity and communication stack.
The configuration concentrated on core Google Workspace components, including Gmail for corporate email, Google Drive and Google Docs for document collaboration, Google Calendar for scheduling, and the Google Admin console for tenant and user management. Functional capabilities implemented align with Collaboration workflows, covering shared drives for team content, real time document editing, calendar coordination for client engagements, and group-based access controls for project teams.
Operational governance was enforced through the Google Admin console with structured account provisioning and group membership policies to control access across client engagement, operations, and internal support functions. Asoribaapp uses Google Workspace (Formerly Google G-Suite) as the Collaboration backbone for business communication and project coordination, with administrative controls and user lifecycle processes centralizing productivity governance.
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Collaboration | Collaboration |
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2022 | 2022 |
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PBX, VoiP and Phone Systems | Collaboration |
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2018 | 2018 |
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Asoribaapp CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Asoribaapp deployed Zendesk Service to handle customer support inquiries originating from its public website. The deployment used the vendor hosted Zendesk Service web widget to capture inbound contacts, centralize ticketing, and surface self service Help Center content on asoriba.com.
Configured capabilities emphasize ticket lifecycle management, a web based agent interface, knowledge base publication, and automation for routing and SLA tagging, aligning typical Customer Support workflows with Asoribaapp’s client facing operations. The implementation is scoped to web inbound channels and small cross functional support teams, with governance driven by ticket field configuration, response templates, and role based access controls within Zendesk Service.
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Asoribaapp IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Asoribaapp
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Asoribaapp Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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