Kuala Lumpur, 51200,
Malaysia
Astra Family Technographics
Astra Family Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Astra Family and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 24 Astra Family employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Astra Family has purchased the following applications: WooCommerce for eCommerce in 2023, myalice for Customer Support in 2022, DigitalOcean Droplets for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Astra Family is running and its propensity to invest more and deepen its relationship with Automattic , Alice Labs , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Astra Family revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Astra Family intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Astra Family Tech Stack and Enterprise Applications
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2023 | 2023 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Alice Labs | Legacy | myalice | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, Astra Family deployed myalice on its website to centralize customer-facing communication for Customer Support. The company implemented the cloud-hosted myalice widget and embedded inbox to capture website chat and email inquiries, aligning the application with its e-commerce storefront and customer service workflows.
Astra Family configured core myalice capabilities typical for Customer Support deployments, including a unified inbox for multi-channel messages, live chat routing, basic ticketing and templated responses to support a small 24-employee organization. Governance focused on operational workflows, with inbox assignment rules and response templates to standardize handling of order and product inquiries, and the deployment scope was limited to the website channel and the customer service function.
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Tag Management | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DigitalOcean | Legacy | DigitalOcean Droplets | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Astra Family
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Astra Family Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||