List of myalice Customers
Jorvas, 2420,
Finland
Since 2010, our global team of researchers has been studying myalice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased myalice for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using myalice for Customer Support include: Mutual Trust Bank, a Bangladesh based Banking and Financial Services organisation with 2675 employees and revenues of $600.0 million, Bachaa Party, a Pakistan based Retail organisation with 500 employees and revenues of $55.0 million, Nishat Linen United Arab Emirates, a United Arab Emirates based Retail organisation with 150 employees and revenues of $25.0 million, Conatural Pakistan, a Pakistan based Consumer Packaged Goods organisation with 120 employees and revenues of $10.0 million, Misfit, a Singapore based Professional Services organisation with 78 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using myalice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The myalice customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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APS Galaxy | Media | 10 | $2M | Indonesia | Alice Labs | myalice | Customer Support | 2023 | n/a |
In 2023, APS Galaxy implemented myalice on its public website to manage customer-facing inquiries. The deployment uses myalice as a web-embedded SaaS support layer on apsgalaxy.com, aligning the application with the Customer Support category and enabling site-based customer engagement for the Indonesia-based, 10-employee media company.
myalice was configured to deliver core Customer Support capabilities typical of the category, including live chat, ticketing and a shared inbox, together with conversational automation and knowledge base functionality. The implementation focused on web-based engagement workflows, with conversation routing and logging configured for access by customer-facing staff. Governance emphasized operational ownership within the small support team and ongoing maintenance of conversational content, with the website embed going live in 2023.
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Astra Family | Consumer Packaged Goods | 24 | $3M | Malaysia | Alice Labs | myalice | Customer Support | 2022 | n/a |
In 2022, Astra Family deployed myalice on its website to centralize customer-facing communication for Customer Support. The company implemented the cloud-hosted myalice widget and embedded inbox to capture website chat and email inquiries, aligning the application with its e-commerce storefront and customer service workflows.
Astra Family configured core myalice capabilities typical for Customer Support deployments, including a unified inbox for multi-channel messages, live chat routing, basic ticketing and templated responses to support a small 24-employee organization. Governance focused on operational workflows, with inbox assignment rules and response templates to standardize handling of order and product inquiries, and the deployment scope was limited to the website channel and the customer service function.
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Bachaa Party | Retail | 500 | $55M | Pakistan | Alice Labs | myalice | Customer Support | 2025 | n/a |
In 2025, Bachaa Party implemented myalice as its Customer Support application on its website. The deployment embeds myalice into the Bachaa Party web storefront to centralize web channel support for the retail operation headquartered in Pakistan.
Configuration work emphasized customer facing chat widget deployment, ticketing and routing configuration, and agent workspace setup including templated responses and knowledge base authoring. myalice was configured to support common retail support workflows such as order inquiry handling, returns triage, and synchronous chat escalation into asynchronous tickets.
Operational scope covers customer service and post purchase support teams who access the myalice agent console via browser, while the web widget handles consumer interactions on key product and checkout pages. The implementation follows a cloud hosted SaaS delivery model, embedding front end engagement tooling on the site and providing a centralized back end for ticket lifecycle management.
Governance and rollout focused on staged page by page activation, assignment of knowledge base ownership to support managers, and establishment of response playbooks and routing rules to align agent workflows. Training emphasized consistent use of the myalice agent interface and knowledge content to stabilize first line support operations.
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Conatural Pakistan | Consumer Packaged Goods | 120 | $10M | Pakistan | Alice Labs | myalice | Customer Support | 2024 | n/a |
In 2024, Conatural Pakistan deployed myalice on its website to provide Customer Support for online consumers. Conatural Pakistan uses myalice for Customer Support to support its customer service function and manage consumer inquiries originating from the corporate website.
The myalice implementation is delivered as an embedded website widget that surfaces live chat, ticketing, and self-service knowledge base capabilities consistent with Customer Support platforms. Configuration work focused on agent inbox routing, canned responses, and case categorization for consumer packaged goods inquiries, aligning the application with typical customer service workflows.
Operational coverage centers on the customer support team and online sales touchpoints, with the deployment handling website-originated contacts and centralizing case management for product questions and order-related support. The myalice installation follows a cloud SaaS delivery model with client-side widget integration into Conatural Pakistan's web pages, enabling real-time messaging and ticket capture without on-premises infrastructure changes.
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Dima Health | Life Sciences | 10 | $1M | Philippines | Alice Labs | myalice | Customer Support | 2023 | n/a |
In 2023, Dima Health implemented myalice on its public website to handle customer inquiries and appointment requests. The myalice Customer Support deployment is realized as a website-embedded conversational widget that captures live chat and asynchronous messages, and funnels inquiries into a unified support inbox. For a 10-person organization the functional footprint emphasizes customer-facing chat, web-based ticket capture and simple agent workflows typical of Customer Support platforms.
The implementation uses a cloud-hosted SaaS delivery model embedded into Dima Health's site, with configuration focused on widget behavior, message routing and canned responses to support rapid handling of patient and client queries. Operational responsibility is centralized within a small internal team that administers user access, message queues and basic knowledge snippets, covering the Philippines market from a single web property. Governance is oriented around lightweight workflows and inbox moderation rather than complex multi-site orchestration.
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Education | 10 | $1M | Indonesia | Alice Labs | myalice | Customer Support | 2022 | n/a |
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Construction and Real Estate | 10 | $1M | United States | Alice Labs | myalice | Customer Support | 2023 | n/a |
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Distribution | 10 | $2M | Portugal | Alice Labs | myalice | Customer Support | 2022 | n/a |
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Professional Services | 78 | $8M | Singapore | Alice Labs | myalice | Customer Support | 2022 | n/a |
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Banking and Financial Services | 2675 | $600M | Bangladesh | Alice Labs | myalice | Customer Support | 2023 | n/a |
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Buyer Intent: Companies Evaluating myalice
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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