Audi Malaysia Technographics
Audi Malaysia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Audi Malaysia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 36 Audi Malaysia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Audi Malaysia has purchased the following applications: Microsoft 365 for Collaboration in 2022, Acquire for Customer Support in 2022, OneTrust Cookie Consent for Governance, Risk and Compliance in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Audi Malaysia is running and its propensity to invest more and deepen its relationship with Microsoft , Acquire , Adform or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Audi Malaysia revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Audi Malaysia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Audi Malaysia Tech Stack and Enterprise Applications
Audi Malaysia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
|
Audi Malaysia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acquire | Legacy | Acquire | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, Audi Malaysia implemented Acquire on their website to provide Customer Support through web-based conversational channels. Audi Malaysia deployed Acquire as the front-line customer engagement layer on audi.com.my, positioning the application to handle inbound web inquiries and visitor interactions for the Malaysia site.
The deployment of Acquire emphasizes Customer Support capabilities common to the category, including real time live chat and messaging, a centralized agent inbox for multi-session handling, ticketing and case creation workflows, knowledge base access for standardized responses, and rule driven routing and automation for initial triage. Configure and automation work focused on agent assignment, canned responses, and session escalation paths to align online interactions with existing customer service processes.
Operational coverage centers on web touchpoints for customers in Malaysia, impacting customer service and sales inquiry handling through the website. Governance was organized around centralized inbox ownership and scripted response templates to ensure consistent handling of web initiated cases, with a phased configuration approach applied directly to the site rather than a named systems integration effort. Acquire is used as the Customer Support application for web based engagement and agent orchestration at Audi Malaysia.
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2017 | 2017 |
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Audi Malaysia TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OneTrust | Legacy | OneTrust Cookie Consent | Governance, Risk and Compliance | TRM | n/a | 2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Audi Malaysia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Audi Malaysia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Audi Malaysia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||