List of Acquire Customers
Acquire
50 Fremont Street, Suite 225,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-212-5151
Professional Services
100
$11M
Since 2010, our global team of researchers has been studying Acquire customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Acquire for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Acquire for Customer Support include: PSA Group, a France based Automotive organisation with 207200 employees and revenues of $87.44 billion, Enbridge Gas Distribution, a Canada based Utilities organisation with 11100 employees and revenues of $37.04 billion, HDFC ERGO General Insurance, a India based Insurance organisation with 11181 employees and revenues of $18.50 billion, Toll Brothers, a United States based Construction and Real Estate organisation with 4900 employees and revenues of $10.85 billion, Citroen, an Stellantis company, a France based Automotive organisation with 13900 employees and revenues of $8.51 billion and many others.
Contact us if you need a completed and verified list of companies using Acquire, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Acquire customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aadi Infotech | Professional Services | 30 | $3M | India | Acquire | Acquire | Customer Support | 2019 | n/a |
In 2019, Aadi Infotech implemented Acquire on their website. Aadi Infotech deployed Acquire as a Customer Engagement solution to centralize customer-facing conversations for the professional services firm of 30 employees based in India. The implementation focused on embedding Acquire into public web pages to capture live chat and asynchronous messaging interactions, positioning Acquire as the primary client inquiry and lead capture touchpoint.
Configuration emphasized agent routing, conversation tagging, and templated responses to support sales and client services workflows, reflecting Customer Engagement functional modules such as live chat, chatbot-ready flows, and shared inbox orchestration. Acquire was integrated directly at the website front end, with operational ownership assigned to sales and client services teams and a phased rollout across client-facing pages. Governance included simple escalation rules, daily monitoring of conversations, and training for a small agent group to manage inbound inquiries, maintaining a lightweight, web-native architecture aligned to Aadi Infotech Acquire Customer Engagement needs.
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ABNB Federal Credit Union | Banking and Financial Services | 195 | $23M | United States | Acquire | Acquire | Customer Support | 2022 | n/a |
In 2022, ABNB Federal Credit Union deployed Acquire on their website. Acquire is a Customer Engagement application implemented to centralize web-based member interactions and provide a single digital channel for real-time and asynchronous engagement with members.
The implementation of Acquire focused on Customer Engagement capabilities typical to the category, including a web-based agent console, real-time chat sessions, asynchronous messaging threads, canned responses, automated routing and queuing, conversation history, and basic bot-assisted handling. Acquire was configured to surface member context within chat sessions and to standardize agent workflows for handling inbound web inquiries.
Operational coverage is concentrated on the credit union’s public website and the front-line member services function, with the platform supporting member support, digital account servicing inquiries, and online member acquisition touchpoints. The deployment was sized for a mid-market financial services environment, aligning agent workloads with web traffic patterns and extending digital servicing hours without altering core back-office systems.
Governance changes included formalizing conversation ownership rules, escalation pathways from web chat to internal teams, configuration of response templates, and a structured rollout with agent training and phased activation of bot-assisted automation. Documentation and operational procedures were put in place to manage chat routing, response SLAs, and agent handoffs within the Acquire environment.
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Accelo | Professional Services | 101 | $10M | United States | Acquire | Acquire | Customer Support | 2018 | n/a |
In 2018 Accelo deployed Acquire to power Customer Engagement on its website, positioning Acquire as the primary web channel for inbound client interactions. The implementation emphasized web messaging and live chat capabilities to support customer support and pre-sales engagement, with Acquire embedded as a site-facing chat widget and message center. Acquire was configured to capture leads and route conversations to Accelo teams, establishing a direct Company Application Category Business Function relationship between Accelo, Acquire, Customer Engagement, and support and sales operations.
The deployment focused on front-end modules typical for the Customer Engagement category, including real-time chat, asynchronous messaging, lead capture forms, and conversation routing rules. Configuration work concentrated on widget placement, conversation routing and escalation workflows, and linking web inquiries into Accelo internal CRM and ticketing processes for follow up. Governance covered operational ownership by support and sales teams and standard workflows for message triage and handoff across those functions.
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Acquire | Professional Services | 100 | $11M | United States | Acquire | Acquire | Customer Support | 2018 | n/a |
In 2018, Acquire implemented the Acquire application on its website to provide Customer Support. The deployment embedded the Acquire web chat client into the public site, creating a direct support channel tied to the company’s online presence. The implementation targeted customer service functions and the company support teams.
Configuration centered on real time messaging, an agent console, conversation routing and transcript capture to support synchronous and asynchronous customer interactions. Typical Customer Support capabilities such as session handoff, canned responses and searchable conversation history were configured to align with standard support workflows. The Acquire application was configured for agent assignment and queue management to streamline inbound web inquiries.
Operational coverage focused on the website channel, with internal processes defined for ticket escalation, agent onboarding and response SLAs. Governance emphasized workflow rules and agent permissions within Acquire, and data retention and transcript handling were configured to support ongoing customer service operations.
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Audi Malaysia | Automotive | 36 | $4M | Malaysia | Acquire | Acquire | Customer Support | 2022 | n/a |
In 2022, Audi Malaysia implemented Acquire on their website to provide Customer Support through web-based conversational channels. Audi Malaysia deployed Acquire as the front-line customer engagement layer on audi.com.my, positioning the application to handle inbound web inquiries and visitor interactions for the Malaysia site.
The deployment of Acquire emphasizes Customer Support capabilities common to the category, including real time live chat and messaging, a centralized agent inbox for multi-session handling, ticketing and case creation workflows, knowledge base access for standardized responses, and rule driven routing and automation for initial triage. Configure and automation work focused on agent assignment, canned responses, and session escalation paths to align online interactions with existing customer service processes.
Operational coverage centers on web touchpoints for customers in Malaysia, impacting customer service and sales inquiry handling through the website. Governance was organized around centralized inbox ownership and scripted response templates to ensure consistent handling of web initiated cases, with a phased configuration approach applied directly to the site rather than a named systems integration effort. Acquire is used as the Customer Support application for web based engagement and agent orchestration at Audi Malaysia.
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Distribution | 17 | $1M | Netherlands | Acquire | Acquire | Customer Support | 2020 | n/a |
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Automotive | 25 | $20M | Germany | Acquire | Acquire | Customer Support | 2021 | n/a |
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Automotive | 26 | $3M | Italy | Acquire | Acquire | Customer Support | 2020 | n/a |
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Retail | 60 | $7M | United States | Acquire | Acquire | Customer Support | 2018 | n/a |
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Retail | 150 | $50M | United Kingdom | Acquire | Acquire | Customer Support | 2020 | n/a |
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Buyer Intent: Companies Evaluating Acquire
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Acquire Coverage
Acquire is a Customer Support solution from Acquire.
Companies worldwide use Acquire, from small firms to large enterprises across 21+ industries.
Organizations such as PSA Group, Enbridge Gas Distribution, HDFC ERGO General Insurance, Toll Brothers and Citroen, an Stellantis company are recorded users of
Acquire for Customer Support.
Companies using Acquire are most concentrated in Automotive, Utilities and Insurance, with adoption spanning over 21 industries.
Companies using Acquire are most concentrated in France, Canada and India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Acquire across Americas, EMEA, and APAC.
Companies using Acquire range from small businesses with 0-100 employees - 48.33%, to mid-sized firms with 101-1,000 employees - 31.67%, large organizations with 1,001-10,000 employees - 13.33%, and global enterprises with 10,000+ employees - 6.67%.
Customers of Acquire include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Acquire customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.