Ausrep Pty Ltd
Building C, 192 Burwood Rd,
Hawthorn, 3122, VIC,
Australia
Hawthorn, 3122, VIC,
Australia
61 3 8373 4094
Retail
Ausrep Pty Ltd Technographics
Ausrep Pty Ltd Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ausrep Pty Ltd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 234 Ausrep Pty Ltd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ausrep Pty Ltd has purchased the following applications: Arrow Tencia for ERP Financial in 2014, Zoom for Audio Video and Web Conferencing in 2020, FreshDesk Customer Support for Customer Support in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ausrep Pty Ltd is running and its propensity to invest more and deepen its relationship with Arrow Research , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ausrep Pty Ltd revenues, which have grown to $62.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ausrep Pty Ltd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ausrep Pty Ltd Tech Stack and Enterprise Applications
Ausrep Pty Ltd ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Arrow Research | Legacy | Arrow Tencia | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014 Ausrep Pty Ltd implemented Arrow Tencia as its Enterprise Resource Planning application to improve business management tools and obtain real time management reporting. Ausrep had been an Arrow Financials client for over seven years prior to the Arrow Tencia implementation, and the move was positioned as a business priority driven by finance leadership seeking more timely reporting and analysis. The Financial Controller said "Now with Tencia, I am going to be able to offer our business leaders much more valuable reporting and analysis." This statement framed the implementation around delivering enhanced management insight rather than tactical adjustments alone.
Arrow Tencia was configured to centralize core financial management and management reporting, with emphasis on real time financial reporting and analysis capabilities typical of Enterprise Resource Planning deployments. The implementation work focused on general ledger consolidation, accounts management workflows and reporting configuration to surface operational indicators for business leaders, while establishing automated reporting cadence and role based access to support finance driven decision making. Configuration prioritized financial reporting structures and analytical views used by the finance team and senior management.
Operational scope centered on the finance function and business leadership, with rollout governance retained by finance to standardize management information and reporting ownership. The deployment leveraged Ausrep's existing relationship with Arrow Research and Arrow Financials to maintain vendor continuity while shifting to Arrow Tencia's Enterprise Resource Planning capabilities. Governance activities included reporting standards, access controls and a phased rollout to embed management reporting and analysis into regular business reviews.
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Ausrep Pty Ltd Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Ausrep Pty Ltd implemented Zoom as its Audio Video and Web Conferencing solution. Zoom is embedded on the Ausrep website to provide browser based join flows for customer facing meetings and virtual support sessions. The deployment emphasizes direct access from public web pages to scheduled meetings and ad hoc consultations.
Functional capabilities in use include Zoom meetings, webinar style customer sessions, screen sharing and cloud recording, leveraging Zoom to support sales engagement and customer service workflows. The implementation is operationally scoped to external customer interactions and internal collaboration across sales and support teams, with web embedded meeting links and client side browser access reducing friction for external participants. Governance appears centered on web based meeting provisioning and scheduling controls tied to website publication, standardizing how customer meetings are initiated from public site touchpoints.
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Collaboration | Collaboration |
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2015 | 2015 |
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Ausrep Pty Ltd CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019, Ausrep Pty Ltd deployed FreshDesk Customer Support as its Customer Support platform. The implementation exposes FreshDesk Customer Support on the corporate website, using an embedded web widget and public knowledge base to capture customer contacts directly into the support system.
The deployment was configured around core Customer Support capabilities, including centralized ticketing, web-to-ticket and email-to-ticket capture, a self-service knowledge base, canned responses, SLA-driven priorities, and automation rules for case routing. FreshDesk Customer Support workflows were set to assign tickets to the retail customer service team and to manage escalation paths and status transitions.
Operational ownership is maintained by the customer service function, which uses the Freshdesk console to manage site-originated inquiries and maintain knowledge articles. Governance emphasized ticket categorization, agent roles and permissions, and standardized handling of consumer inquiries and order related support to ensure consistent case resolution.
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Ausrep Pty Ltd IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Ausrep Pty Ltd
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Ausrep Pty Ltd Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ausrep Pty Ltd IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ausrep Pty Ltd digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Ausrep Pty Ltd Technographics
Ausrep Pty Ltd is a Retail organization based in Australia,
with around 234 employees and annual revenues of $62.0 million.
Ausrep Pty Ltd operates a diverse technology stack with applications such as
Arrow Tencia, Zoom and FreshDesk Customer Support,
covering areas like ERP Financial, Audio Video and Web Conferencing and Customer Support.
Ausrep Pty Ltd has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Arrow Research, Zoom Video Communications and Freshworks.
Ausrep Pty Ltd recently adopted applications including
Newfold Digital Hostopia Australia in 2021, Zoom in 2020 and FreshDesk Customer Support in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ausrep Pty Ltd’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ausrep Pty Ltd’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ausrep Pty Ltd technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.