Austin Water
625 E 10th St,
Austin, 78701, TX,
United States
Austin, 78701, TX,
United States
1 512-972-1000
Utilities
Austin Water Technographics
Austin Water Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Austin Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 Austin Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Austin Water has purchased the following applications: IBM Maximo for Enterprise Asset Management in 2000, Constant Contact Email Marketing for Marketing Automation in 2017, Synario for EPM in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Austin Water is running and its propensity to invest more and deepen its relationship with IBM , Constant Contact , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Austin Water revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Austin Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Austin Water Tech Stack and Enterprise Applications
Austin Water ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2000 | 2001 |
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Austin Water CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Constant Contact | Legacy | Constant Contact Email Marketing | Marketing Automation | CRM | n/a | 2017 | 2017 |
In 2017, Austin Water implemented Constant Contact Email Marketing. Austin Water uses Constant Contact Email Marketing as a Marketing Automation platform embedded on its website to capture subscriptions and manage outbound customer communications.
The implementation focuses on core Marketing Automation capabilities including email campaign creation, template management, contact list segmentation, and web-embedded signup forms. Operational scope centers on municipal customer communications and service notices, with governance controls for list hygiene and content approval workflows to align email processes with the agency website subscription flows.
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Marketing Automation | CRM |
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2013 | 2013 |
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Austin Water EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Synario | Legacy | Synario | EPM | EPM | n/a | 2020 | 2020 |
In 2020 Austin Water implemented Synario, deploying the Synario application as an EPM solution to support its annual forecast, five year capital improvement plan and budget planning cycles. The implementation targeted the Finance department that manages a roughly $600 million annual budget and a five year CIP of $971 million, shifting core work that had previously been concentrated in a two person modeling effort into a multiuser forecasting environment.
The deployment implemented Synario as a full stack financial analysis, forecasting and budget planning tool, using scenario modeling, multi assumption inputs and automated presentation capabilities. Synario’s Presentation Mode and modeling engine were configured to support rapid alternate scenario builds and mid presentation adjustments, and the team configured model areas to capture capital project impacts, fund summaries and debt service coverage metrics. Within months the team produced the annual forecast in one to two weeks and prepared board level presentations in a matter of hours.
Operationally the Synario solution was embedded into Austin Water’s submission workflow to the City Budget Office and City Council, and into recurring forecasting and budget cycles that inform rate setting and customer assistance program decisions. The scope of use expanded beyond the original two modelers to a forecast and budget team of eight contributors who run biweekly forecast meetings to maintain alignment. The system was used to evaluate revenue and expense changes and the financial implications of capital projects and customer assistance scenarios during the COVID 19 period.
Governance and process changes accompanied the technical rollout, with Synario’s onboarding team and modeling subject matter experts working alongside Austin Water staff to customize models and transfer ownership. Team members were assigned ownership of discrete model sections to enable concurrent work, reduce single person bottlenecks and improve cross team collaboration. Regularized biweekly budget and forecast meetings replaced the prior cadence of a few meetings a year, institutionalizing model review and scenario sign off.
Outcomes reported by Austin Water include compressing a months long Excel driven forecasting cycle into one to two weeks, reducing presentation preparation from one to two weeks down to hours, and increasing the number of active contributors from two to eight, which supported approval of a five year Synario extension and reduced reliance on as needed Excel consultants.
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Austin Water PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2017 | 2017 |
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Austin Water PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Austin Water TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Austin Water IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Austin Water CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Austin Water
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Deputy Director of Operations | Director | Operations | |
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Chief Information Officer | Assistant Director, Technology & Data | CXO | IT | |
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Operations Manager | Manager | Operations | |
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Operations & Maintenance Supervisor | Non Manager | Operations | |
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Deputy Director of Technical Services | Director | Operations | |
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IT Service Manager | Manager | IT | |
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Deputy Director of Business Services | Director | Operations | |
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Apps Being Evaluated by Austin Water Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Austin Water IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Austin Water digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Austin Water Technographics
Austin Water is a Utilities organization based in United States,
with around 15 employees and annual revenues of $1.0 million.
Austin Water operates a diverse technology stack with applications such as
IBM Maximo, Constant Contact Email Marketing and Synario,
covering areas like Enterprise Asset Management, Marketing Automation and EPM.
Austin Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IBM, Constant Contact and Synario.
Austin Water recently adopted applications including
Citrix Wrike in 2021, Imperva Sonar in 2021 and Synario in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Austin Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Austin Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Austin Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.