Sydney, NSW 2000,
France
Australian Credit and Finance Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Australian Credit and Finance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Australian Credit and Finance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Australian Credit and Finance has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Vocalcom Hermes360 for Call Center in 2017, Intuit Mailchimp Mandrill for Transactional Email in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Australian Credit and Finance is running and its propensity to invest more and deepen its relationship with Google , Vocalcom , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Australian Credit and Finance revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Australian Credit and Finance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vocalcom | Legacy | Vocalcom Hermes360 | Call Center | CRM | n/a | 2017 | 2018 |
In 2017, Australian Credit and Finance implemented Vocalcom Hermes360 as a Call Center application to support contact centre and sales functions. The Vocalcom Hermes360 deployment concentrated on streamlining inbound and outbound contact centre routing and call handling while centralizing call metadata inside Salesforce.
All call data is persisted on the Salesforce Lead object, creating a simple data model that makes call records visible to sales and support users. The Vocalcom team and local distributor Quality Connex configured Vocalcom Hermes360 and implemented custom workflows that automated a large portion of the contact handling process. Functional capabilities implemented include call logging on leads, outbound campaign dialing, inbound routing and workflow automation consistent with Call Center operations.
Operational coverage focused on the contact centre for both inbound and outbound activity, with governance centered on Salesforce object-level visibility and automated workflows to align agent processes with sales follow-up. The deployment was stabilized through collaboration with Vocalcom and Quality Connex after earlier attempts with other vendors, and the customer reported a streamlined contact centre and substantial process automation following the rollout.
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Marketing Automation | CRM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp Mandrill | Transactional Email | PaaS | n/a | 2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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