Sydney, 2000, NSW,
Australia
Australian Human Rights Commission Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Australian Human Rights Commission and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 129 Australian Human Rights Commission employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Australian Human Rights Commission has purchased the following applications: Resolve Enterprise for Case Management in 2011, Zoom for Audio Video and Web Conferencing in 2020, Intuit Mailchimp for Marketing Automation in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Australian Human Rights Commission is running and its propensity to invest more and deepen its relationship with Resolve Software Group , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Australian Human Rights Commission revenues, which have grown to $14.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Australian Human Rights Commission intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Resolve Software Group | Legacy | Resolve Enterprise | Case Management | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011, the Australian Human Rights Commission procured Resolve Enterprise as its electronic complaints management system via an open tender to manage incoming complaints and reporting. Resolve Enterprise was established as the Commission's Case Management application for complaints handling and regulatory and HR-adjacent processes across Australia.
The implementation configured Resolve Enterprise to support intake and triage of complaints, structured case records, workflow-driven investigation and resolution tracking, and statutory reporting capabilities. Standard Case Management functionality such as document capture, role-based access controls and audit trails was applied to meet compliance and evidentiary requirements within complaints handling workflows.
The deployment serves as the central complaints platform across the Commission's complaints handling functions in Australia and is explicitly tied to processes that support licensing renewals. Public auditing and oversight records note that the platform remained the Commission's critical complaints platform since procurement, with occasional system upgrades and licensing renewals documented through 2023–2024.
Procurement via open tender in 2011 established contractual and governance arrangements that anchored Resolve Enterprise into the Commission's operational workflows, consolidating reporting and case governance under a single electronic system. The system continues to be maintained and upgraded within that governance framework to support ongoing complaints intake, case management and statutory reporting obligations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp | Marketing Automation | CRM | n/a | 2019 | 2019 |
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Tag Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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