List of Resolve Enterprise Customers
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Australia
Since 2010, our global team of researchers has been studying Resolve Enterprise customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Resolve Enterprise for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Resolve Enterprise for Case Management include: Ombudsman Western Australia, a Australia based Government organisation with 2225 employees and revenues of $267.0 million, Ombudsman NT, a Australia based Government organisation with 350 employees and revenues of $42.0 million, NSW Independent Commission Against Corruption, a Australia based Government organisation with 135 employees and revenues of $26.0 million, Australian Human Rights Commission, a Australia based Non Profit organisation with 129 employees and revenues of $14.0 million and many others.
Contact us if you need a completed and verified list of companies using Resolve Enterprise, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Australian Human Rights Commission | Non Profit | 129 | $14M | Australia | Resolve Software Group | Resolve Enterprise | Case Management | 2011 | n/a |
In 2011, the Australian Human Rights Commission procured Resolve Enterprise as its electronic complaints management system via an open tender to manage incoming complaints and reporting. Resolve Enterprise was established as the Commission's Case Management application for complaints handling and regulatory and HR-adjacent processes across Australia.
The implementation configured Resolve Enterprise to support intake and triage of complaints, structured case records, workflow-driven investigation and resolution tracking, and statutory reporting capabilities. Standard Case Management functionality such as document capture, role-based access controls and audit trails was applied to meet compliance and evidentiary requirements within complaints handling workflows.
The deployment serves as the central complaints platform across the Commission's complaints handling functions in Australia and is explicitly tied to processes that support licensing renewals. Public auditing and oversight records note that the platform remained the Commission's critical complaints platform since procurement, with occasional system upgrades and licensing renewals documented through 2023–2024.
Procurement via open tender in 2011 established contractual and governance arrangements that anchored Resolve Enterprise into the Commission's operational workflows, consolidating reporting and case governance under a single electronic system. The system continues to be maintained and upgraded within that governance framework to support ongoing complaints intake, case management and statutory reporting obligations.
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NSW Independent Commission Against Corruption | Government | 135 | $26M | Australia | Resolve Software Group | Resolve Enterprise | Case Management | 2015 | n/a |
In 2015, the NSW Independent Commission Against Corruption implemented Resolve Enterprise as its Case Management application. Resolve Enterprise was provisioned to centralize investigative case records for the Commission, supporting intake, case tracking, evidentiary documentation, and role-based access controls consistent with Case Management workflows.
The deployment architecture uses a SQL Server backend for transactional data and was configured alongside Micro Focus Content Manager for long term records management and document retention. Configuration and administration responsibilities included application configuration, data migration and cleansing, routine support and feature improvement, and SQL Server database administration to maintain case data integrity.
Operational governance for Resolve Enterprise was embedded within the Commission’s IM&T structure, with the Application Systems Manager performing day to day administration, project delivery oversight, and ISO27001 implementation and internal audit activities tied to the application. The implementation supports core business functions across investigative teams and records management, and rollout and ongoing maintenance were managed internally without an external systems integrator listed.
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Ombudsman NT | Government | 350 | $42M | Australia | Resolve Software Group | Resolve Enterprise | Case Management | 2011 | n/a |
In 2011, Ombudsman NT selected Resolve Enterprise to manage complaints and investigations under the Case Management category. The Northern Territory Ombudsman signed an agreement in 2011 to move off an outdated Lotus Notes case system, with a planned public launch of the new platform in early 2012.
The Resolve Enterprise implementation focused on core case intake and investigation workflows, explicitly covering complaints, police complaints and prisoner complaints. Resolve Enterprise was configured to provide electronic handling of case information, structured case records, document and evidence management, workflow routing for investigation stages, and enhanced reporting capabilities aligned with case management operations.
Operational scope covered the NT Ombudsman jurisdiction in Australia, consolidating complaint and investigation processes across the office. The rollout schedule targeted completion in time for the early 2012 launch, enabling centralized case records and more flexible reporting across business functions responsible for intake, investigations and statutory reporting.
Post-implementation outcomes cited in the engagement included improved reporting, greater flexibility in case handling, and a move to electronic handling of case information through Resolve Enterprise. These changes supported more consistent recordkeeping and streamlined investigation workflows within the Ombudsman NT Case Management environment.
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Government | 2225 | $267M | Australia | Resolve Software Group | Resolve Enterprise | Case Management | 2014 | n/a |
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