Kanchipuram, 603202,
India
AutoGarage CRM Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by AutoGarage CRM and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 AutoGarage CRM employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AutoGarage CRM has purchased the following applications: AutoGarage CRM for CRM in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AutoGarage CRM is running and its propensity to invest more and deepen its relationship with ITK Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AutoGarage CRM revenues, which have grown to $63.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AutoGarage CRM intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ITK Solutions | Legacy | AutoGarage CRM | CRM | CRM | n/a | 2022 | 2022 |
In 2022, AutoGarage CRM implemented AutoGarage CRM to manage automotive service operations across garages in India, initiating a Zoho-backed SaaS deployment delivered by vendor ITK Solutions. The deployment targeted core service workflows and centralized customer data, establishing the application as the primary CRM for field service and shop management activities.
AutoGarage CRM was configured with functional modules aligned to the CRM category, including job-cards to capture service orders and labor workflows, customer tracking to maintain contact and service history, spare-parts inventory to manage parts availability against job-cards, and mobile access to enable technicians to update work in the field. Configuration emphasized job-card lifecycle orchestration, part reservation tied to service jobs, and consolidated customer records to support repeat-service workflows and appointment scheduling.
Operational coverage focused on garages across India and business functions including service operations, parts management, and customer support. Governance centered on centralizing customer records and standardizing job-card procedures to create consistent shop-level workflows, while mobile enablement shifted transactional activity to technician devices. The implementation began in 2022 and was intended to improve customer retention and service efficiency as stated by the customer deployment notes.
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