Away Resorts Ltd
575-599 Maxted Road, Hemel Hempstead Industrial Estate Hemel,
Hempstead, HP2 7DX,
United Kingdom
Hempstead, HP2 7DX,
United Kingdom
44 33 0053-7000
Leisure and Hospitality
Away Resorts Ltd Technographics
Away Resorts Ltd Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Away Resorts Ltd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1450 Away Resorts Ltd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Away Resorts Ltd has purchased the following applications: Microsoft Viva for Employee Experience in 2022, Sojern for Guest Management in 2019, LiveChat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Away Resorts Ltd is running and its propensity to invest more and deepen its relationship with Microsoft , The Access Group , WorkForce Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Away Resorts Ltd revenues, which have grown to $220.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Away Resorts Ltd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Away Resorts Ltd Tech Stack and Enterprise Applications
Away Resorts Ltd HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Viva | Employee Experience | HCM | n/a | 2022 | 2022 |
In 2022, Away Resorts Ltd implemented Microsoft Viva to centralize employee communications and engagement as part of its Employee Experience initiatives. The deployment positioned Microsoft Viva to serve the organization wide people and communications layer across its hospitality estate.
The implementation prioritized migration of the enterprise social channel from Workplace to Viva Engage, moving company wide communications onto Viva Engage as the primary engagement and collaboration channel. Configurations emphasized engagement workflows, incentive mechanisms to accelerate adoption, and support for HR processes including onboarding, training program delivery and reward and recognition workflows. Training and content governance were put in place to support Regional People Partner teams and to sustain platform adoption across functional HR use cases.
Operational coverage included 17 holiday park, hotel and golf club locations across the United Kingdom, with Regional People Partners accountable for recruitment, ENPS outcomes and regional people operations. Governance combined project management of the communications migration with a bi monthly DE&I taskforce and incentive led rollout tactics to drive uptake. Explicit outcomes recorded in the implementation notes include significant savings from the platform consolidation, a 100% growth in engagement and presence on the new platform, and an uplift in group wide ENPS accompanied by cost savings.
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2016 | 2016 |
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Away Resorts Ltd ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Away Resorts Ltd deployed Sojern on their website as part of its Guest Management footprint. Sojern is implemented to operate as a web level guest acquisition and intent capture layer supporting online booking interest and site level audience engagement.
The deployment focuses on common Guest Management capabilities, including visitor intent tracking, audience segmentation for remarketing, onsite personalization triggers, and campaign performance measurement. Operational coverage centers on website interactions and supports marketing and reservations workflows by surfacing booking intent signals into digital campaign targeting and onsite booking path instrumentation.
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Away Resorts Ltd AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Away Resorts Ltd deployed LiveChat on its public website. LiveChat was implemented as a Chatbots and Conversational AI solution to provide real-time messaging, website chat widget interactions, and conversational handling for guest inquiries and booking assistance.
The deployment centered on embedding the LiveChat web widget and configuring the operator console, routing rules, canned responses, and transcript capture to support live agent sessions and asynchronous follow-up. Functional capabilities emphasized standard chat workflows, including session initiation from web pages, agent queuing, message templates, and chat history retention.
Operationally the application supports customer service, reservations, and marketing touchpoints on the Away Resorts website, with staffed agents managing queues and response governance, including template management and escalation procedures. The implementation positions LiveChat as the sites frontline conversational layer within the Chatbots and Conversational AI category, and LiveChat remains the primary on-site conversational tool.
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Away Resorts Ltd Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Away Resorts Ltd eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Away Resorts Ltd CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Away Resorts Ltd ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Away Resorts Ltd IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Away Resorts Ltd CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Away Resorts Ltd
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of People & Transformation | Director | HR | |
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People Operations Team Leader - Central Support | Manager | HR | |
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Regional People Manager - South | Manager | HR | |
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People Partner | Director | HR | |
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Group Payroll Manager | Manager | HR | |
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Apps Being Evaluated by Away Resorts Ltd Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Away Resorts Ltd IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Away Resorts Ltd digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Away Resorts Ltd Technographics
Away Resorts Ltd is a Leisure and Hospitality organization based in United Kingdom,
with around 1450 employees and annual revenues of $220.0 million.
Away Resorts Ltd operates a diverse technology stack with applications such as
Microsoft Viva, Sojern and LiveChat,
covering areas like Employee Experience, Guest Management and Chatbots and Conversational AI.
Away Resorts Ltd has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Sojern and LiveChat, Inc..
Away Resorts Ltd recently adopted applications including
Microsoft Viva in 2022, Coveo Qubit CommerceAI in 2021 and Salesforce Marketing Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Away Resorts Ltd’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Away Resorts Ltd’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Away Resorts Ltd technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.