AZ Damian Technographics
AZ Damian Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AZ Damian and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 AZ Damian employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AZ Damian has purchased the following applications: Microsoft 365 for Collaboration in 2019, Algolia Search for Application, Web and Enterprise Search in 2018, Atos Unify OpenScape Contact Center for Call Center in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AZ Damian is running and its propensity to invest more and deepen its relationship with Microsoft , Algolia , Pixel & Tonic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AZ Damian revenues, which have grown to $180.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AZ Damian intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AZ Damian Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 AZ Damian implemented Microsoft 365 as its primary Collaboration platform. The Belgium based healthcare provider with approximately 1400 employees and public-facing references to Microsoft 365 on its website adopted Microsoft 365 to centralize collaboration and content services across the organization.
The Microsoft 365 deployment emphasizes core Collaboration capabilities, using Microsoft 365 services such as Exchange Online for messaging, SharePoint Online for intranet and document libraries, Microsoft Teams for synchronous communication, and OneDrive for Business for user file storage. Configuration reflects tenant level governance and site structure typical for healthcare operations, with SharePoint site collections and Teams channels supporting team and departmental workflows.
Operationally the implementation is delivered as a cloud hosted Microsoft 365 tenant, with the public website surfacing Microsoft 365 artifacts and content references consistent with a SaaS centric architecture. Governance scope centers on tenant administration, user provisioning and access controls, content lifecycle management on SharePoint, and collaboration workflows that span clinical and administrative functions.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2018 | 2018 |
In 2018, AZ Damian implemented Algolia Search to provide site search on its public website. Algolia Search delivers Application, Web and Enterprise Search capabilities that index and surface website content for patient and visitor information discovery.
The deployment uses Algolia Search as a cloud hosted search service, with hosted indexing and API driven query responses feeding JavaScript based front end search widgets. Functional capabilities implemented align with the Application, Web and Enterprise Search category, including indexed search, relevance tuning, faceted navigation, and instant query responses to improve discoverability across website pages.
Operational scope is focused on the corporate website where search supports digital experience and communications functions. Governance centers on index configuration, relevance rules, and content synchronization workflows, with ongoing management of Algolia Search indexes and query behavior as part of routine web operations.
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Web Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atos | Legacy | Atos Unify OpenScape Contact Center | Call Center | CRM | n/a | 2018 | 2018 |
In 2018, AZ Damian implemented Atos Unify OpenScape Contact Center to centralize incoming communications as part of its best practice healthcare mission. The Atos Unify OpenScape Contact Center deployment falls under the Call Center category and was selected to provide better service to patients, referring physicians and medical staff at AZ Damian hospital in Ostend, Belgium. The implementation focused on contact routing, agent desktop configuration and queue management capabilities, including automatic call distribution, interactive voice response and call recording aligned with patient service workflows. The full application name Atos Unify OpenScape Contact Center is used as the primary contact center platform for service orchestration and agent handling.
The deployment architecture integrated Atos Unify OpenScape Contact Center with the hospital telephony layer and operational patient service processes, and included configuration of agent profiles, skill based routing and reporting dashboards to support scheduling and referral handling. Governance work emphasized aligning contact center workflows with clinical and administrative procedures and training agents on standardized operating protocols to handle patient and physician inquiries. The implementation operationalized a Call Center solution to support patient services, coordination with referring physicians and internal medical staff across hospital operations.
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Marketing Automation | CRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at AZ Damian
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by AZ Damian Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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