List of Atos Unify OpenScape Contact Center Customers
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Since 2010, our global team of researchers has been studying Atos Unify OpenScape Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Atos Unify OpenScape Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Atos Unify OpenScape Contact Center for Call Center include: Ministry of Justice, United Kingdom, a United Kingdom based Government organisation with 85000 employees and revenues of $208.90 billion, E.ON, a United Kingdom based Utilities organisation with 8437 employees and revenues of $1.99 billion, University of Vienna, a Austria based Education organisation with 10000 employees and revenues of $1.20 billion, University of Huddersfield, a United Kingdom based Education organisation with 1840 employees and revenues of $400.0 million, Clinique Saint-Jean, a Belgium based HealthCare organisation with 1800 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using Atos Unify OpenScape Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Atos Unify OpenScape Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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AZ Damian | HealthCare | 1400 | $180M | Belgium | Atos | Atos Unify OpenScape Contact Center | Call Center | 2018 | n/a | In 2018, AZ Damian implemented Atos Unify OpenScape Contact Center to centralize incoming communications as part of its best practice healthcare mission. The Atos Unify OpenScape Contact Center deployment falls under the Call Center category and was selected to provide better service to patients, referring physicians and medical staff at AZ Damian hospital in Ostend, Belgium. The implementation focused on contact routing, agent desktop configuration and queue management capabilities, including automatic call distribution, interactive voice response and call recording aligned with patient service workflows. The full application name Atos Unify OpenScape Contact Center is used as the primary contact center platform for service orchestration and agent handling. The deployment architecture integrated Atos Unify OpenScape Contact Center with the hospital telephony layer and operational patient service processes, and included configuration of agent profiles, skill based routing and reporting dashboards to support scheduling and referral handling. Governance work emphasized aligning contact center workflows with clinical and administrative procedures and training agents on standardized operating protocols to handle patient and physician inquiries. The implementation operationalized a Call Center solution to support patient services, coordination with referring physicians and internal medical staff across hospital operations. | |
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Clinique Saint-Jean | HealthCare | 1800 | $200M | Belgium | Atos | Atos Unify OpenScape Contact Center | Call Center | 2018 | n/a | In 2018, Clinique Saint-Jean deployed Atos Unify OpenScape Contact Center to centralize telephony and patient communication workflows, using the solution as a Call Center platform to support patient services and general practitioner communications. The Atos Unify OpenScape Contact Center implementation was positioned as a centralized delivery layer for inbound clinical and administrative calls, aligning the application with hospital front-desk and referral intake functions. The project included an upgrade to OpenScape 4000 and the configuration of standard Call Center capabilities, including automatic call distribution, queue management, agent routing, and operational reporting. The configuration emphasized centralized call handling and monitoring, with agent workspaces and contact queues organized to separate patient inquiries from general practitioner referral and clinical coordination traffic. Operational coverage focused on clinical reception and GP liaison functions across the hospital, consolidating telephony operations under the centralized OpenScape Contact Center. Clinique Saint-Jean found a telephony solution to meet the needs of both patients and general practitioners, with governance concentrated on centralized contact center operations and configuration management under the Atos Unify platform. | |
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Datasharp | Professional Services | 80 | $8M | United Kingdom | Atos | Atos Unify OpenScape Contact Center | Call Center | 2018 | Datasharp | In 2018, Abbey Cars implemented Atos Unify OpenScape Contact Center as its primary Call Center application, with Datasharp engaged as the system integrator. The deployment focused on consolidating telephony administration and day to day operations onto a single platform to improve management of inbound and outbound contact workflows. The implementation leveraged OpenScape Business platform capabilities to provide unified communications functionality alongside contact center features. Configurations emphasized centralized administration and configuration of telephony infrastructure, agent-facing call handling and queuing workflows consistent with Call Center operations, and tight CRM integration to surface customer context at the agent desktop. Operational coverage centered on customer service and reservation operations, moving administration and configuration control into a managed platform. Governance changes included centralizing telephony administration processes and embedding CRM linked workflows for agents, producing a single, more manageable UC and contact center environment for the business. | |
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Utilities | 8437 | $2.0B | United Kingdom | Atos | Atos Unify OpenScape Contact Center | Call Center | 2012 | n/a |
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Education | 1000 | $70M | Brazil | Atos | Atos Unify OpenScape Contact Center | Call Center | 2013 | n/a |
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Government | 900 | $100M | Germany | Atos | Atos Unify OpenScape Contact Center | Call Center | 2017 | n/a |
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Government | 85000 | $208.9B | United Kingdom | Atos | Atos Unify OpenScape Contact Center | Call Center | 2017 | n/a |
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Government | 1200 | $100M | Netherlands | Atos | Atos Unify OpenScape Contact Center | Call Center | 2017 | n/a |
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HealthCare | 150 | $20M | Belgium | Atos | Atos Unify OpenScape Contact Center | Call Center | 2017 | n/a |
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HealthCare | 200 | $25M | Belgium | Atos | Atos Unify OpenScape Contact Center | Call Center | 2017 | n/a |
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Buyer Intent: Companies Evaluating Atos Unify OpenScape Contact Center
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