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Azkoyen Group
Location
Avda. San Silvestre, s/n,
Peralta, 31350,
Spain
Website
https://www.azkoyen.com/
Phone
34 948 70 97 09
Artw industry
Manufacturing
Employee
Revenue

Azkoyen Group Technographics

Azkoyen Group Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Azkoyen Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 753 Azkoyen Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Azkoyen Group has purchased the following applications: SAP Field Service Management for Field Service Management in 2022, Microsoft 365 for Collaboration in 2015, SAP Service Cloud for Customer Support in 2022 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Azkoyen Group is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , ClickDimensions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Azkoyen Group revenues, which have grown to $157.9 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Azkoyen Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Azkoyen Group Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP Field Service Management Field Service Management ERP Services and Operations Avvale 2022 2022
In 2022, Azkoyen Group deployed SAP Field Service Management to standardize after sales service across its vending systems and payment technologies divisions in Spain. The project was delivered in partnership with Avvale, who assisted in solution selection and defined the integration strategy that paired SAP Field Service Management with SAP Service Cloud, aligning the Field Service Management application to broader customer service processes. The implementation configured SAP Field Service Management to manage field technicians, create and dispatch work orders, and monitor SLA performance within a centralized service orchestration model. The deployment emphasized digital case to work order flows and mobile workforce management capabilities common to Field Service Management solutions, with specific configuration for SLA tracking and customer retention workflows. SAP Field Service Management was integrated with SAP Service Cloud, the company ERP system, and operationalized alongside the payment technologies division flagship product Cashlogy, enabling technicians to access device level data and service histories during visits. Operational scope was limited to after sales and customer retention service in the vending systems and payment technologies divisions in Spain, creating a consistent service experience across those business units. Governance and process changes included standardizing incident resolution procedures, centralizing SLA monitoring, and instituting an end to end digital management workflow for customer retention service. As an explicit outcome of the work with Avvale, the two divisions increased compliance with service level agreements to above 97%.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP Service Cloud Customer Support CRM Avvale 2022 2022
In 2022, Azkoyen Group implemented SAP Service Cloud to standardize after-sales processes across its vending systems and payment technologies divisions in Spain. The deployment focused on consolidating Customer Support workflows to improve response times and standardize case handling across field and back office teams. SAP Service Cloud was configured to manage customer cases, digital service records, and SLA tracking while SAP Field Service Management was implemented to orchestrate technician dispatch, work orders, and on-site service execution. The implementation emphasized end-to-end case lifecycle management, enabling coordinated handoffs between remote support agents and field technicians and embedding service management into product support workflows for devices such as Cashlogy. Azkoyen Group engaged Avvale as the implementation partner to drive solution selection and technical integration. The project integrated SAP Service Cloud and SAP Field Service Management with the company Enterprise Resource Planning system to provide a unified operational view, supporting end-to-end digital management of customer retention service across product and service teams. Governance and rollout targeted two divisions in Spain, aligning service-level processes and operational metrics for customer service, field operations, and customer retention. The program delivered a fully digital, ERP-integrated after-sales management capability and achieved SLA compliance above 97 percent, demonstrating standardized operational control in the Customer Support domain.
Marketing Automation CRM 2017 2017
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Content Delivery Network IaaS 2020 2020
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Web Gateways (SWG) CyberSecurity 2021 2021
IT Decision Makers and Key Stakeholders at Azkoyen Group
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Azkoyen Group Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Azkoyen Group Technographics

Azkoyen Group is a Manufacturing organization based in Spain, with around 753 employees and annual revenues of $157.9 million.

Azkoyen Group operates a diverse technology stack with applications such as SAP Field Service Management, Microsoft 365 and SAP Service Cloud, covering areas like Field Service Management, Collaboration and Customer Support.

Azkoyen Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP and Microsoft.

Azkoyen Group recently adopted applications including SAP Field Service Management in 2022, SAP Service Cloud in 2022 and Solid Security Pro in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Azkoyen Group’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Azkoyen Group’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Azkoyen Group technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.