Baker Hughes UK
10th Floor, 245 Hammersmith Rd,
London, W6 8PW,
United Kingdom
London, W6 8PW,
United Kingdom
44 20 7864-2400
Oil, Gas and Chemicals
Baker Hughes UK Technographics
Baker Hughes UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Baker Hughes UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Baker Hughes UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Baker Hughes UK has purchased the following applications: Benefex OneHub | Benefits for Benefits Administration in 2020, TeamSupport SnapEngage for Chatbots and Conversational AI in 2019, Adobe Connect for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Baker Hughes UK is running and its propensity to invest more and deepen its relationship with Benefex, a Zellis Company , Aptia , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Baker Hughes UK revenues, which have grown to $1.25 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Baker Hughes UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Baker Hughes UK Tech Stack and Enterprise Applications
Baker Hughes UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex OneHub | Benefits | Benefits Administration | HCM | n/a | 2020 | 2020 |
In 2020 Baker Hughes UK deployed Benefex OneHub | Benefits as its Benefits Administration platform. The program was positioned to deliver a consistent global employee experience and to put technology at the heart of benefits delivery, a mandate articulated by Magdalena Vintrova, International Total Rewards Executive.
The Benefex OneHub | Benefits implementation focused on centralized benefits enrollment, employee self-service portal functionality, lifecycle and life event management, configurable eligibility rules, and localized plan configuration for multiple countries. Configuration work emphasized a single benefits catalog with local variants to support global locations while preserving country specific compliance settings. The implementation included consumer grade communications and employee benefits statements to standardize the user experience.
Operational scope covered Total Rewards and HR teams across Baker Hughes locations with governance driven by the International Total Rewards organization. Rollout activities centered on standardizing enrollment workflows and establishing centralized governance for plan changes and benefits policy publication. The vendor Benefex, a Zellis Company, provided the OneHub platform and worked with Baker Hughes UK to instrument the benefits administration processes.
The stated objective for the 2020 deployment was to achieve a best in class, consistent global experience through a technology facilitated solution, rather than a change tied to a named previous system. This implementation represents a Benefits Administration deployment designed to centralize benefits operations and employee facing benefits management.
|
|
|
|
|
Pension Administration | HCM |
|
2020 | 2020 |
|
Baker Hughes UK AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Baker Hughes UK deployed TeamSupport SnapEngage on its public website. TeamSupport SnapEngage is a Chatbots and Conversational AI application used to provide web based customer engagement and first contact support triage. Baker Hughes UK TeamSupport SnapEngage Chatbots and Conversational AI support functions include live chat, automated conversational routing, and session capture.
The deployment is implemented as a client side web chat widget embedded across corporate pages, instrumented to run conversational workflows and proactive messaging. Configuration work focused on scripting conversational flows, canned responses, agent escalation paths, and chat transcript logging to support follow up by support teams. The implementation aligns with typical Chatbots and Conversational AI capabilities for automated routing and human handoff.
Operational coverage is the UK web estate and the tool impacts customer support, digital channels, and web operations teams. Governance centered on chat ownership, escalation procedures, and transcript retention within support workflows. Implementation detail is limited to the use of TeamSupport SnapEngage on the website and does not reference other named integrations.
|
Baker Hughes UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Baker Hughes UK implemented Adobe Connect to add browser-based conferencing capabilities on its corporate website. Adobe Connect was deployed to provide Audio Video and Web Conferencing for internal collaboration and external stakeholder engagement across UK operations.
The deployment leveraged standard Adobe Connect capabilities including persistent virtual meeting rooms, live audio and video, screen and content sharing, webinar hosting and recording. Configurations emphasized meeting templates, role based host and participant permissions, and content management for presentation assets to support recurring technical briefings and customer sessions.
Adobe Connect was embedded on the company website to provide direct browser access for customers, partners and field teams, enabling external and internal attendees to join sessions without separate client installation. The implementation supported corporate communications and technical collaboration workflows within Baker Hughes UK.
Governance established centralized administration for room provisioning, meeting scheduling policies and archive retention, aligned with existing communications workflows. Standard operating procedures and host training were instituted to manage external facing sessions and to ensure consistent session configuration and content control.
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
Baker Hughes UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
Baker Hughes UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2020 | 2020 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2022 | 2022 |
|
|
|
|
|
Account Based Marketing, Sales Engagement | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Experience | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Automation | CRM |
|
2011 | 2011 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2022 | 2022 |
|
Baker Hughes UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2018 | 2018 |
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
Baker Hughes UK PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2022 | 2022 |
|
|
|
|
|
Project Portfolio Management | PPM |
|
2023 | 2023 |
|
Baker Hughes UK TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2019 | 2019 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Treasury Management | TRM |
|
2019 | 2019 |
|
Baker Hughes UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
Baker Hughes UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Baker Hughes UK
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Director, IT Corporate Functions | Director | IT | |
|
|
|
Global Finance Director | Director | Finance | |
|
|
|
HR Director Finance & Corporate Functions O&TD | Director | HR | |
|
|
|
Senior Application Operations Engineer (SAP) | Manager | IT | |
|
|
|
Senior Finance Manager | Manager | Finance | |
|
|
|
Integrated Services Project Director | Director | Operations | |
|
|
|
Project Manager | Manager | Operations | |
|
|
|
Senior Project Manager | Manager | Operations | |
|
|
|
Senior Project Manager | Manager | Operations | |
|
|
|
Senior Project Manager - Business Transformation - Subsea Projects & Services | Manager | Operations | |
|
Apps Being Evaluated by Baker Hughes UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Baker Hughes UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Baker Hughes UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Baker Hughes UK Technographics
Baker Hughes UK is a Oil, Gas and Chemicals organization based in United Kingdom,
with around 2000 employees and annual revenues of $1.25 billion.
Baker Hughes UK operates a diverse technology stack with applications such as
Benefex OneHub | Benefits, TeamSupport SnapEngage and Adobe Connect,
covering areas like Benefits Administration, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Baker Hughes UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Benefex, a Zellis Company, TeamSupport and Adobe Systems.
Baker Hughes UK recently adopted applications including
Oracle Primavera P6 Enterprise Project Portfolio Management in 2023, Slack Connect in 2022 and 6sense Account Engagement Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Baker Hughes UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Baker Hughes UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Baker Hughes UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.