Milan, 20154,
Italy
Banca Widiba Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Banca Widiba and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 199 Banca Widiba employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Banca Widiba has purchased the following applications: Artificial Solutions Teneo AI Platform for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2015, Hotjar for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Banca Widiba is running and its propensity to invest more and deepen its relationship with Artificial Solutions , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Banca Widiba revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Banca Widiba intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Artificial Solutions | Legacy | Artificial Solutions Teneo AI Platform | Chatbots and Conversational AI | AI-Powered Application | x | 2017 | 2018 |
In 2017, Banca Widiba deployed Artificial Solutions Teneo AI Platform to power Widdy, a conversational digital employee. The deployment used the Conversational AI Platform to deliver customer-facing conversational capabilities designed to handle complex banking queries.
The implementation emphasized conversational NLU, dialog management and machine learning components typical of a Conversational AI Platform, enabling Widdy to achieve sophisticated understanding of complex issues. Artificial Solutions built Widdy with continuous learning capabilities so the platform can refine intent models and dialog flows based on ongoing interactions.
Operational coverage focused on customer service and client engagement workflows at Banca Widiba, where Widdy supports customers by resolving inquiries and escalating when necessary. The Artificial Solutions Teneo AI Platform implementation aligned conversational content, intent taxonomy and training data to business functions in retail banking and customer support.
Governance centered on lifecycle management for conversational content and an iterative learning pipeline, with processes to curate training examples and update dialog configurations as interactions exposed new cases. The solution helps customers while continually learning from interactions, reflecting a live learning architecture embedded in the Artificial Solutions Teneo AI Platform implementation at Banca Widiba.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Managed Services Provider (MSP)
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Hybrid & Public Cloud MSP, Infrastructure & Network MSP, Workplace & Communications MSP, Security MSP | Managed Services Provider (MSP) |
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2023 | 2023 |
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