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Banca Widiba Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Artificial Solutions Legacy Artificial Solutions Teneo AI Platform Chatbots and Conversational AI AI-Powered Application x 2017 2018
In 2017, Banca Widiba deployed Artificial Solutions Teneo AI Platform to power Widdy, a conversational digital employee. The deployment used the Conversational AI Platform to deliver customer-facing conversational capabilities designed to handle complex banking queries. The implementation emphasized conversational NLU, dialog management and machine learning components typical of a Conversational AI Platform, enabling Widdy to achieve sophisticated understanding of complex issues. Artificial Solutions built Widdy with continuous learning capabilities so the platform can refine intent models and dialog flows based on ongoing interactions. Operational coverage focused on customer service and client engagement workflows at Banca Widiba, where Widdy supports customers by resolving inquiries and escalating when necessary. The Artificial Solutions Teneo AI Platform implementation aligned conversational content, intent taxonomy and training data to business functions in retail banking and customer support. Governance centered on lifecycle management for conversational content and an iterative learning pipeline, with processes to curate training examples and update dialog configurations as interactions exposed new cases. The solution helps customers while continually learning from interactions, reflecting a live learning architecture embedded in the Artificial Solutions Teneo AI Platform implementation at Banca Widiba.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2017 2017
Data Management Platform CRM 2017 2017
Data Management Platform CRM 2017 2017
Data Management Platform CRM 2017 2017
Data Management Platform CRM 2017 2017
Digital Advertising Platform CRM 2014 2014
Marketing Automation CRM 2016 2016
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Managed Services Provider (MSP)
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Hybrid & Public Cloud MSP, Infrastructure & Network MSP, Workplace & Communications MSP, Security MSP Managed Services Provider (MSP) 2023 2023
IT Decision Makers and Key Stakeholders at Banca Widiba
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Banca Widiba Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Banca Widiba Technographics

Banca Widiba is a Banking and Financial Services organization based in Italy, with around 199 employees and annual revenues of $25.0 million.

Banca Widiba operates a diverse technology stack with applications such as Artificial Solutions Teneo AI Platform, Microsoft 365 and Hotjar, covering areas like Chatbots and Conversational AI, Collaboration and Customer Experience.

Banca Widiba has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Artificial Solutions, Microsoft and Contentsquare.

Banca Widiba recently adopted applications including Tata Communications Managed Services in 2023, Artificial Solutions Teneo AI Platform in 2017 and Hotjar in 2017, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Banca Widiba’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Banca Widiba’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Banca Widiba technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.