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● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

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● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

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● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

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● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

Bank Albilad
Location
No.2 8229 King Fahad Branch Rd,
Riyadh, 11411,
Saudi Arabia
Website
https://www.bankalbilad.com/
Phone
966 11 479 8888
Artw industry
Banking and Financial Services
Employee
Revenue

Bank Albilad Technographics

Bank Albilad Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Bank Albilad and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3787 Bank Albilad employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Bank Albilad has purchased the following applications: Temenos T24 for Core Banking in 2014, Netiks Genetiks for Chatbots and Conversational AI in 2022, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Bank Albilad is running and its propensity to invest more and deepen its relationship with Temenos , Netiks , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Bank Albilad revenues, which have grown to $1.41 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank Albilad intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Bank Albilad Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Temenos Legacy Temenos T24 Core Banking ERP Services and Operations n/a 2014 2014
Digital Banking ERP Services and Operations 2021 2021
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Netiks Legacy Netiks Genetiks Chatbots and Conversational AI AI-Powered Application n/a 2022 2022
In 2022, Bank Albilad implemented Netiks Genetiks for Chatbots and Conversational AI as part of a broader Netiks 360Bank CRM and digital-banking engagement. Bank Albilad Netiks Genetiks was positioned as the conversational layer to support customer service and digital banking engagement across retail digital channels. Netiks Genetiks was configured to deliver core conversational capabilities including natural language understanding, intent classification, multistep dialogue orchestration, response management, and agent handover. Functional modules implemented included authentication-aware dialogue flows, knowledge retrieval and FAQ handling, conversational routing to specialists, and analytics instrumentation for conversation monitoring. The implementation was integrated with Netiks 360Bank CRM and Netiks digital-banking components to enable contextual customer profiles, case creation, and CRM-driven handoffs from bot to contact center agents. Operational coverage focused on customer service and digital channels within Bank Albilad, aligning conversational workflows with CRM records and service queue processes. Governance practices emphasized an intent taxonomy, escalation workflows, and content ownership between customer service and digital channels teams, with a phased rollout across prioritized use cases. Deployment was executed within Netiks’ Gulf region client engagement model, aligning conversational governance and CRM workflows to operationalize automated customer interactions.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2021 2021
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Enterprise Content Management Content Management 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2021 2021
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
AML, Fraud and Compliance TRM 2020 2020
Treasury Management TRM 2014 2014
IT Decision Makers and Key Stakeholders at Bank Albilad
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Bank Albilad Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Bank Albilad Technographics

Bank Albilad is a Banking and Financial Services organization based in Saudi Arabia, with around 3787 employees and annual revenues of $1.41 billion.

Bank Albilad operates a diverse technology stack with applications such as Temenos T24, Netiks Genetiks and Cisco Webex Meetings, covering areas like Core Banking, Chatbots and Conversational AI and Audio Video and Web Conferencing.

Bank Albilad has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Temenos, Netiks and Cisco Systems.

Bank Albilad recently adopted applications including Netiks Genetiks in 2022, Temenos Infinity in 2021 and Cisco Webex Meetings in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Bank Albilad’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Bank Albilad’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Bank Albilad technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.