Bank Albilad
No.2 8229 King Fahad Branch Rd,
Riyadh, 11411,
Saudi Arabia
Riyadh, 11411,
Saudi Arabia
966 11 479 8888
Banking and Financial Services
Bank Albilad Technographics
Bank Albilad Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank Albilad and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3787 Bank Albilad employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank Albilad has purchased the following applications: Temenos T24 for Core Banking in 2014, Netiks Genetiks for Chatbots and Conversational AI in 2022, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank Albilad is running and its propensity to invest more and deepen its relationship with Temenos , Netiks , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank Albilad revenues, which have grown to $1.41 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank Albilad intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bank Albilad Tech Stack and Enterprise Applications
Bank Albilad ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Bank Albilad deployed Temenos T24 as its Core Banking platform. The engagement established Temenos T24 to centralize core processing for account management and customer lifecycle functions at Bank Albilad in Saudi Arabia, aligning IT and banking operations around a single application platform.
The implementation emphasized standard Core Banking capabilities, including account and deposit processing, loan lifecycle management, payments orchestration, and general ledger posting, together with platform-level configuration and T24 technical procedures. Workstreams included technical procedure definition and system configuration, reflecting typical T24 parameterization, business rule setup, and batch and real-time transaction handling.
A formal curriculum was prepared and a trainer of the trainers program delivered as part of the rollout, embedding operational runbooks and knowledge transfer into bank IT and operations teams. Governance activities focused on operationalizing T24 technical procedures, establishing training governance for branches and back-office teams, and creating a sustainable training and support model centered on Temenos T24.
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Digital Banking | ERP Services and Operations |
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2021 | 2021 |
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Bank Albilad AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Netiks | Legacy | Netiks Genetiks | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Bank Albilad implemented Netiks Genetiks for Chatbots and Conversational AI as part of a broader Netiks 360Bank CRM and digital-banking engagement. Bank Albilad Netiks Genetiks was positioned as the conversational layer to support customer service and digital banking engagement across retail digital channels.
Netiks Genetiks was configured to deliver core conversational capabilities including natural language understanding, intent classification, multistep dialogue orchestration, response management, and agent handover. Functional modules implemented included authentication-aware dialogue flows, knowledge retrieval and FAQ handling, conversational routing to specialists, and analytics instrumentation for conversation monitoring.
The implementation was integrated with Netiks 360Bank CRM and Netiks digital-banking components to enable contextual customer profiles, case creation, and CRM-driven handoffs from bot to contact center agents. Operational coverage focused on customer service and digital channels within Bank Albilad, aligning conversational workflows with CRM records and service queue processes.
Governance practices emphasized an intent taxonomy, escalation workflows, and content ownership between customer service and digital channels teams, with a phased rollout across prioritized use cases. Deployment was executed within Netiks’ Gulf region client engagement model, aligning conversational governance and CRM workflows to operationalize automated customer interactions.
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Bank Albilad Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Bank Albilad deployed Cisco Webex Meetings on its public website as a customer facing conferencing channel. Cisco Webex Meetings is the Audio Video and Web Conferencing solution referenced in the site source, indicating a web embedded meeting capability for real time interaction.
The implementation centers on exposing Webex meeting join flows and browser based conferencing components, consistent with standard Audio Video and Web Conferencing capabilities such as audio and video sessions, screen sharing, and meeting recording. Configuration emphasis is on web integration and client side join experiences, preserving the full Cisco Webex Meetings feature set for external participants.
Operationally the deployment is surfaced through the bank public website, positioning Cisco Webex Meetings on the digital engagement layer to provide direct meeting access for customers and external partners. Governance and operational control implications align with central administration of Cisco Webex accounts, meeting policy configuration, and management of public facing meeting endpoints to maintain consistent access and compliance on the website.
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Bank Albilad Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Bank Albilad CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Bank Albilad ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Bank Albilad TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Bank Albilad
| First Name | Last Name | Title | Function | Department | Phone | |
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Application Support Manager | Manager | IT | |
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General Manager of Information Technology Division | Manager | IT | |
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PMO Senior Officer | Manager | Finance | |
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Apps Being Evaluated by Bank Albilad Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bank Albilad IT executives and key decision makers. This section highlights Bank Albilad's latest recorded technology evaluations, including Temenos T24 for Core Banking on 2024-11-13 and Apache JMeter for Application Performance Management on 2024-07-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bank Albilad digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-11-13 | Bank Albilad | Evaluated | Temenos | Temenos T24 | Core Banking | ERP Services and Operations |
| 2024-07-10 | Bank Albilad | Evaluated | Apache Software | Apache JMeter | Application Performance Management | ITSM |
FAQ - APPS RUN THE WORLD Bank Albilad Technographics
Bank Albilad is a Banking and Financial Services organization based in Saudi Arabia,
with around 3787 employees and annual revenues of $1.41 billion.
Bank Albilad operates a diverse technology stack with applications such as
Temenos T24, Netiks Genetiks and Cisco Webex Meetings,
covering areas like Core Banking, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Bank Albilad has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Temenos, Netiks and Cisco Systems.
Bank Albilad recently adopted applications including
Netiks Genetiks in 2022, Temenos Infinity in 2021 and Cisco Webex Meetings in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bank Albilad’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bank Albilad’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bank Albilad technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.