Jakarta, 12920,
Indonesia
Bank CTBC Indonesia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank CTBC Indonesia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 516 Bank CTBC Indonesia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank CTBC Indonesia has purchased the following applications: OBS OSTS for Core Banking in 2018, Infosys Finacle Customer Data Hub for Customer Identification in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank CTBC Indonesia is running and its propensity to invest more and deepen its relationship with OBS Financial Solutions Pte. Ltd. , Infosys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank CTBC Indonesia revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank CTBC Indonesia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OBS Financial Solutions Pte. Ltd. | Legacy | OBS OSTS | Core Banking | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Bank CTBC Indonesia implemented OBS OSTS from OBS Financial Solutions Pte. Ltd. as part of a Core Banking program to align operations with regulator and government compliance plans. The deployment was driven by the Operation Group with support from IT, and it was positioned alongside concurrent initiatives including SWIFT enhancement, billing statement enhancement, and IFRS 9 implementation in the Regla System.
The OBS OSTS implementation focused on settlement and trading capabilities, specifically enhancements to support bond and repo workflows within the bank. Functional modules configured included trade capture, settlement orchestration, position management, and trade lifecycle controls consistent with a settlement and trading system. The project explicitly incorporated SWIFT messaging enhancements for external payment and confirmation flows, and interfaces with billing and accounting processes through the billing statement enhancement workstream.
Governance was led by the Operation Group with IT support to ensure regulatory compliance and coordinated rollout across operational teams. OBS OSTS was integrated into the banks Core Banking technology footprint to centralize securities settlement and trading operations, while parallel work on IFRS 9 in the Regla System addressed accounting and regulatory reporting requirements.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infosys | Legacy | Infosys Finacle Customer Data Hub | Customer Identification | CRM | n/a | 2025 | 2025 |
In 2025 PT Bank CTBC Indonesia upgraded to the Infosys Finacle Digital Banking Suite on cloud and implemented the Infosys Finacle Customer Data Hub to deliver a unified 360-degree view of customers and enable hyper-personalization, positioning the project within the Customer Identification domain. The deployment was delivered by vendor Infosys as a cloud-hosted module of the Finacle suite, emphasizing consolidated customer master data and cross-channel identity resolution.
The Infosys Finacle Customer Data Hub implementation focused on core Customer Identification capabilities including identity resolution and matching, golden record creation, master data consolidation, batch and real-time ingestion pipelines, and profile enrichment to support personalized engagement. Configuration work included deduplication rules, survivorship logic for creating single customer records, and data quality controls aligned to regulatory identity requirements.
Architecturally the Customer Data Hub was provisioned as part of the Finacle Digital Banking Suite on cloud and integrated with the bank's digital channels and Finacle backend services to centralize customer attributes for front-office and analytics use cases. Operational coverage is bank wide within PT Bank CTBC Indonesia, consolidating customer data across retail digital touchpoints and customer service workflows to provide a consistent identity layer for downstream personalization and engagement functions.
Governance changes implemented alongside the software emphasized master data governance and data stewardship, role based access to consolidated customer records, and workflow orchestration for identity reconciliation and ongoing data maintenance. These process changes were designed to operationalize the Customer Identification function and ensure authoritative customer records are used across sales, service, and marketing processes.
Vendor reported outcomes from the deployment include significant performance improvements with over 300 percent reduction in bulk processing time and a reduced total cost of ownership, as stated by Infosys. These outcomes were reported by the vendor following the cloud deployment of the Finacle suite and the Infosys Finacle Customer Data Hub.
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