Bank Rakyat
Menara 1, Menara Kembar Bank Rakyat No. 33, Jalan Rakyat, KL Sentral,
Kuala Lumpur, 50470,
Malaysia
Kuala Lumpur, 50470,
Malaysia
60 1 300 80 5454
Banking and Financial Services
Bank Rakyat Technographics
Bank Rakyat Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank Rakyat and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3022 Bank Rakyat employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank Rakyat has purchased the following applications: PayNet DuitNow for Payment Processing in 2019, Silicon COBRA Core Banking for Core Banking in 2020, Microsoft Teams for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank Rakyat is running and its propensity to invest more and deepen its relationship with Payments Network , Silicon IT Solutions , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank Rakyat revenues, which have grown to $1.41 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank Rakyat intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bank Rakyat Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Payments Network | Legacy | PayNet DuitNow | Payment Processing | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, Bank Rakyat implemented PayNet DuitNow in the Payment Processing category to enable payment to proxy P2P flows across its internet banking and mobile channels. The deployment focused on embedding PayNet DuitNow functionality into the bank’s online platforms to simplify customer routing to proxy identifiers and to support retail customer payments through account proxy addressing.
PayNet DuitNow implementation incorporated core Payment Processing capabilities typical for account-to-proxy services, including proxy directory resolution, real-time P2P routing, transaction authorization integration with the bank’s digital channels, and reconciliation workflows aligned to Payments Network Malaysia Sdn Bhd clearing. The solution was integrated with Payments Network as the scheme operator, while operational workstreams concentrated on payment orchestration, transaction lifecycle handling, and settlement coordination with the network.
Governance and rollout emphasized customer adoption, with continuous campaigns and promotions during the implementation period to drive use of DuitNow P2P. Customers responded to the Bank’s DuitNow campaign and promotions and payments via DuitNow P2P increased year on year via the Bank’s online platforms, and Bank Rakyat received the 2020 PayNet Best DuitNow Bank Award from Payments Network Malaysia Sdn Bhd acknowledging the bank’s tactical campaign and adoption efforts.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Silicon IT Solutions | Silverlake Symmetri Core Banking | Silicon COBRA Core Banking | Core Banking | ERP Services and Operations | n/a | 2020 | 2021 |
In 2020 Bank Rakyat began an implementation of Silicon COBRA Core Banking for Core Banking. The Malaysia based cooperative bank engaged Silicon IT Solutions to modernize retail and cooperative banking processes and transactional services, the project start is recorded as 2020 with an estimated go live in 2021 and the program is recorded as replacing Silverlake Symmetri Core Banking.
The Silicon COBRA Core Banking deployment focused on core banking modules aligned with the vendor position, inferred to include retail deposits, lending, customer account management, and transaction processing to support cooperative banking workflows. Configuration work emphasized transaction posting, deposit and loan ledgers, product configuration, interest calculation rules, teller and back office processing automation, and account lifecycle management, with Silicon COBRA Core Banking provisioned to operate as the bank's primary Core Banking platform.
Operational scope centered on Bank Rakyat's retail and cooperative banking functions in Malaysia, covering transactional services across channels and branch operations. Architectural intent described in vendor materials positions the solution as a modular core with real time transaction processing and service oriented interfaces to consolidate account and ledger services, and governance and rollout planning was organized as a modernization initiative with phased cutovers targeting go live in 2021.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Teams | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Bank Rakyat implemented Microsoft Teams to deliver enterprise Audio Video and Web Conferencing capabilities to its workforce. The deployment was positioned alongside an IT Infrastructure Readiness push that included SSL VPN Pulse Secure, enabling staff to access official email and corporate resources to support remote work.
Microsoft Teams was configured to support meetings, persistent chat, virtual training sessions, and document-centric collaboration, using standard audio and video conferencing, screen sharing, and meeting scheduling workflows. The use of Microsoft Teams, described as active and thorough by the bank, made the application the primary platform for internal discussion, meeting orchestration, and training delivery, aligning Bank Rakyat Microsoft Teams Audio Video and Web Conferencing with internal collaboration and learning functions.
Operationally the solution integrated with SSL VPN Pulse Secure to provide secure remote access to corporate accounts and communications, enabling staff to work from home or other locations while accessing official email and Teams services. The implementation covered the bank’s staff across its Malaysia operations and supported cross-departmental interactions for business functions that rely on real time communication and virtual instruction.
Governance emphasized infrastructure readiness and user adoption rather than specific platform customization, with process changes focused on shifting meetings, discussions, and training to Microsoft Teams as the virtual collaboration standard. The reported effect was that staff were able to interact virtually for discussions, meetings, and training, supporting the bank’s new norm of working from home.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2015 | 2015 |
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CRM | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2015 | 2016 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2015 | 2015 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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VPN | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Bank Rakyat
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Bank Rakyat Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bank Rakyat IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bank Rakyat digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Bank Rakyat Technographics
Bank Rakyat is a Banking and Financial Services organization based in Malaysia,
with around 3022 employees and annual revenues of $1.41 billion.
Bank Rakyat operates a diverse technology stack with applications such as
PayNet DuitNow, Silicon COBRA Core Banking and Microsoft Teams,
covering areas like Payment Processing, Core Banking and Audio Video and Web Conferencing.
Bank Rakyat has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Payments Network, Silicon IT Solutions and Microsoft.
Bank Rakyat recently adopted applications including
Imperva Sonar in 2022, Silicon COBRA Core Banking in 2020 and Microsoft Teams in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bank Rakyat’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bank Rakyat’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bank Rakyat technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.