BankTEL
319 Park Creek Dr,
Columbus, 39705, MS,
United States
Columbus, 39705, MS,
United States
1 662-245-1007
Banking and Financial Services
BankTEL Technographics
BankTEL Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BankTEL and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 BankTEL employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BankTEL has purchased the following applications: Olark Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015, WooCommerce for eCommerce in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BankTEL is running and its propensity to invest more and deepen its relationship with Olark , Microsoft , Chili Piper or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BankTEL revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BankTEL intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BankTEL Tech Stack and Enterprise Applications
BankTEL AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, BankTEL implemented Olark Live Chat on its public website. BankTEL deployed Olark Live Chat within the Chatbots and Conversational AI category to provide real-time customer engagement for online banking inquiries and lead capture. The implementation uses Olark Live Chat’s client-side chat widget embedded in the website and a web-based operator console for agents, reflecting a Chatbots and Conversational AI architecture that pairs a lightweight JavaScript front-end with an agent interface. Functional capabilities configured include real-time messaging, visitor monitoring, canned responses and chat transcripts to support customer service and sales workflows. Operational scope centers on web-based customer interactions managed by a small internal team, with governance controls established for chat availability windows, staffing and transcript retention. Integrations are limited to the website front-end as deployed on banktel.com, with no external system integrations specified.
|
BankTEL Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, BankTEL implemented Microsoft 365 to support Collaboration across its 50-employee United States operations. BankTEL Microsoft 365 Collaboration was provisioned as a cloud-hosted productivity and communications platform, and the implementation is publicly referenced on the company website. The deployment tied Microsoft 365 to core business functions including internal communications, document management, and employee productivity workflows.
The implementation covered tenant-level provisioning, user licensing and role based access controls, with configuration aligned to Collaboration category capabilities such as Exchange Online email, SharePoint Online document management, OneDrive file synchronization, and Microsoft Teams for chat and meetings. Operational governance included centralized tenant administration, user lifecycle processes for onboarding and offboarding, and baseline security controls for access and data protection. The configuration reflects a small enterprise footprint, scoped to BankTELs internal business units and staff, and emphasizes collaboration and productivity functionality delivered by Microsoft 365.
|
|
|
|
|
Online Meeting Scheduling | Collaboration |
|
2021 | 2021 |
|
BankTEL eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021, BankTEL implemented WooCommerce on its public website to provide transactional storefront capabilities and enable online sales. WooCommerce is deployed as the eCommerce layer within the site, providing product catalog management, shopping cart and checkout orchestration, pricing configuration, and order record capture as the core functional modules.
The deployment concentrates on web-facing commerce and order management, with operational ownership distributed across marketing and operations teams consistent with BankTEL's 50-employee scale. Implementation uses standard WooCommerce modules and plugin-based extensions to handle payments, tax calculation, and fulfillment workflow automation while centralizing product and content administration inside the website CMS. BankTEL WooCommerce eCommerce therefore supports the company’s online sales and customer-facing transactional workflows.
|
BankTEL CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2023 | 2023 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
BankTEL EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2018 | 2019 |
|
BankTEL PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2013 | 2013 |
|
|
|
|
|
Transactional Email | PaaS |
|
2017 | 2017 |
|
BankTEL IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
BankTEL CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at BankTEL
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by BankTEL Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BankTEL IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BankTEL digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD BankTEL Technographics
BankTEL is a Banking and Financial Services organization based in United States,
with around 50 employees and annual revenues of $5.0 million.
BankTEL operates a diverse technology stack with applications such as
Olark Live Chat, Microsoft 365 and WooCommerce,
covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
BankTEL has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Olark, Microsoft and Automattic.
BankTEL recently adopted applications including
Zoominfo Platform in 2023, Olark Live Chat in 2021 and Chili Piper ChiliCal in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BankTEL’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BankTEL’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BankTEL technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.