Banxware
Invalidenstr. 117,
Berlin, 10115,
Germany
Berlin, 10115,
Germany
49 30 509 312 0
Professional Services
Banxware Technographics
Banxware Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Banxware and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Banxware employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Banxware has purchased the following applications: Microsoft 365 for Collaboration in 2020, FreshDesk Customer Support for Customer Support in 2021, OneTrust ESG and Sustainability Cloud (ex Planetly) for Environmental, Social, and Governance (ESG) in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Banxware is running and its propensity to invest more and deepen its relationship with Microsoft , Freshworks , OneTrust or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Banxware revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Banxware intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Banxware Tech Stack and Enterprise Applications
Banxware Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Banxware implemented Microsoft 365 to establish a centralized Collaboration platform across the organization. The public website indicates Microsoft 365 tenant services are active, confirming use of the application for corporate communication and content sharing.
The Microsoft 365 implementation focuses on core Collaboration capabilities, including cloud email, document storage and coauthoring, and synchronous team communication. These capabilities align with Exchange Online, SharePoint and Microsoft Teams as functional modules within Microsoft 365, providing unified inbox, shared libraries and persistent chat and meeting functionality.
Deployment covers Banxware's approximately 50 employees and supports professional services workflows for internal productivity and client-facing coordination. Administration is organized as a tenant-based SaaS deployment with centralized Microsoft 365 administration and cloud identity controls to manage users and access.
Governance appears to follow standard SaaS tenant practices, consolidating policy and user provisioning under central IT while exposing collaboration endpoints on the public website for corporate contact and communication. Banxware Microsoft 365 Collaboration directly supports business functions for team collaboration, document lifecycle and day to day employee productivity.
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Banxware CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021 Banxware implemented FreshDesk Customer Support on its public website to centralize customer inquiries and establish a single pane for web-originated cases. Banxware is a Germany-based professional services firm of about 50 employees, and FreshDesk Customer Support serves as the primary Customer Support application for handling customer service and helpdesk functions. The deployment uses a site-embedded Freshdesk widget to capture web interactions and convert them into tracked support tickets routed into the cloud-hosted helpdesk queue.
Configuration emphasized core ticketing workflows, automated agent routing, knowledge base publishing, and SLA tagging to support helpdesk and customer success workstreams. Operational coverage is scoped to the customer support team and adjacent customer success activities, with case triage, prioritization, and escalation workflows defined and managed inside the FreshDesk Customer Support console. Governance centers on centralized ticket ownership and standardized response workflows, and the web widget captures site-origin metadata to provide context for agents during ticket resolution.
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Banxware EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OneTrust | Legacy | OneTrust ESG and Sustainability Cloud (ex Planetly) | Environmental, Social, and Governance (ESG) | EPM | n/a | 2020 | 2020 |
In 2020, Banxware implemented OneTrust ESG and Sustainability Cloud (ex Planetly) in the Environmental, Social, and Governance (ESG) category to establish an audited baseline and ongoing emissions management capability. The initiative aligned with Banxware's position as a 50 person B2B Lending as a Service provider and the company goal to embed climate awareness into its corporate philosophy from inception.
The deployment centered on the Planetly Climate Impact Manager module within OneTrust ESG and Sustainability Cloud (ex Planetly), configured to calculate, track, and report Scope 2 energy emissions and Scope 3 emissions from purchased goods and services. Configuration included automated data collection and real-time instrumentation for office and home office energy use, purchased IT services, website visits, consulting, office and IT equipment, and employee commuting, plus built-in workflows for reduction planning and verified offsetting of unavoidable emissions.
Operational coverage encompassed company wide inputs, combining procurement records, vendor invoices, employee-sourced travel and home office data, and web activity metrics to produce a consolidated carbon footprint. The implementation informed business functions including procurement, engineering and operations by highlighting emissions tied to software development and hosting decisions, and it enabled a data driven approach to prioritize lower emission partners and energy efficient hosting choices.
Governance and process changes included a commitment to offset all unavoidable 2020 emissions and to incorporate sustainability criteria into partner selection and ongoing vendor evaluations. Banxware documented a 2020 carbon footprint of 84.8 tonnes of CO2e and selected two certified climate action projects in Kenya and Indonesia, including support for a cookstove project in the Kakamega rainforest region to reduce household wood consumption and deforestation.
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Banxware ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Banxware TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Banxware IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Banxware
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Banxware Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Banxware IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Banxware digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Banxware Technographics
Banxware is a Professional Services organization based in Germany,
with around 50 employees and annual revenues of $5.0 million.
Banxware operates a diverse technology stack with applications such as
Microsoft 365, FreshDesk Customer Support and OneTrust ESG and Sustainability Cloud (ex Planetly),
covering areas like Collaboration, Customer Support and Environmental, Social, and Governance (ESG).
Banxware has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Freshworks and OneTrust.
Banxware recently adopted applications including
Datadog APM in 2022, Amazon EC2 in 2022 and FreshDesk Customer Support in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Banxware’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Banxware’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Banxware technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.