Baptist Health
1575 San Ignacio Avenue, Suite 406,
Coral Gables, 33146, FL,
United States
Coral Gables, 33146, FL,
United States
1 786-596-2373
Healthcare
Baptist Health Technographics
Baptist Health Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Baptist Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 27000 Baptist Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Baptist Health has purchased the following applications: Equifax I-9 Anywhere for HR Compliance in 2015, EPIC EHR for Electronic Health Record in 2025, Salesforce Agentforce (formerly Einstein Copilot) for Chatbots and Conversational AI in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Baptist Health is running and its propensity to invest more and deepen its relationship with Equifax , Workday , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Baptist Health revenues, which have grown to $4.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Baptist Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Baptist Health Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Equifax | Legacy | Equifax I-9 Anywhere | HR Compliance | HCM | n/a | 2015 | 2015 |
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Recruiting Chatbot | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2014 | 2014 |
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Workforce Analytics | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2014 | 2014 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epic Systems | Oracle Health EHR | EPIC EHR | Electronic Health Record | ERP Services and Operations | n/a | 2025 | 2025 |
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Medical Care Management | ERP Services and Operations |
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2010 | 2010 |
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Patient Management | ERP Services and Operations |
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2019 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Agentforce (formerly Einstein Copilot) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024, Baptist Health deployed Salesforce Agentforce, formerly Einstein Copilot, as part of a broader Einstein 1 platform rollout to operationalize conversational AI across patient engagement and marketing workflows. The work centers on the Chatbots and Conversational AI category and is explicitly tied to Marketing Operations and patient communications, supporting more than 1.8 million loyal patients through integrated intelligence and orchestration.
The implementation architecture uses Salesforce Data Cloud and Health Cloud to assemble unified patient profiles, creating a single source of truth from EMRs and other external data sources. Salesforce Agentforce provides conversational intelligence for both patient-facing chatbots and agent assist scenarios, enabling automated, personalized communications and journey orchestration consistent with Chatbots and Conversational AI functional capabilities.
Integrations are focused on real-time data exchange with electronic medical records and external datasets, with intelligence surfaced through Einstein 1 and Health Cloud to drive timing and personalization of outreach. Operational coverage spans marketing operations and patient engagement teams, where conversational flows and automated messaging are used to cultivate longitudinal patient relationships.
Governance and process changes emphasize centralized data stewardship and campaign orchestration under Marketing Operations, with executive sponsorship from AVP Marketing Operations to align communications timing and segmentation. Baptist Health reports that this combination of Salesforce Agentforce, Data Cloud, and Health Cloud produces a single source of truth and the ability to generate personalized communications at the right time to grow and cultivate patient relationships.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2024 | 2024 |
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Content Management | Content Management |
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2024 | 2024 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Video Editing | Content Management |
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2025 | 2025 |
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Web Content Management | Content Management |
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2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2025 | 2025 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2025 | 2025 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2025 | 2025 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Backup as a Service (BaaS) | IaaS |
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2016 | 2016 |
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Backup as a Service (BaaS) | IaaS |
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2011 | 2011 |
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Cloud Storage | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Domain Name System (DNS) | IaaS |
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2024 | 2024 |
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Network Management and Monitoring | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2025 | 2025 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2025 | 2025 |
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IT Decision Makers and Key Stakeholders at Baptist Health
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Baptist Health Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Baptist Health Technographics
Baptist Health is a Healthcare organization based in United States,
with around 27000 employees and annual revenues of $4.00 billion.
Baptist Health operates a diverse technology stack with applications such as
Equifax I-9 Anywhere, EPIC EHR and Salesforce Agentforce (formerly Einstein Copilot),
covering areas like HR Compliance, Electronic Health Record and Chatbots and Conversational AI.
Baptist Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Equifax, Epic Systems and Salesforce.
Baptist Health recently adopted applications including
EPIC EHR in 2025, Vimeo Online Video Editor in 2025 and Sitecore CMS in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Baptist Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Baptist Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Baptist Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.