Jacksonville, 32207, FL,
United States
Baptist Health Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Baptist Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14250 Baptist Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Baptist Health has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2023, Willis Towers Watson Employee Engagement for Employee Engagement in 2020, EPIC EHR for Electronic Health Record in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Baptist Health is running and its propensity to invest more and deepen its relationship with Oracle , Willis Towers Watson , Epic Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Baptist Health revenues, which have grown to $3.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Baptist Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle PeopleSoft ERP | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2023 | 2024 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Willis Towers Watson | Legacy | Willis Towers Watson Employee Engagement | Employee Engagement | HCM | n/a | 2020 | 2020 |
In 2020, Baptist Health implemented Willis Towers Watson Employee Engagement to centralize employee engagement and modernize Total Rewards and Employee Solutions across its Jacksonville community-based health system. The initiative targeted in- and outpatient sites and aligned HR and benefits workstreams with strategic partners including MD Cancer Center and Wolfson Children's.
Willis Towers Watson Employee Engagement was configured to support executive compensation alignment and short term incentive plan documentation, and to operationalize a new executive and director goal setting process tied to strategic initiatives. Functional capabilities implemented included executive and director goal setting workflows, job architecture and career frameworks introduced in partnership with Willis Towers Watson, medical plan redesign and the introduction of Lifestyle Spending Accounts, outsourced FMLA and short-term disability handling, and long-term disability harmonization. A three-year roadmap for compensation, benefits, well-being, and HR technology was established as part of the deployment.
The deployment included integration work with PeopleSoft, specifically embedding the new goal setting process within PeopleSoft and completing a PeopleSoft optimization review to identify areas to decrease complexity and increase capacity. Operational scope encompassed Total Rewards, benefits, compensation, well-being programs, and HR technology platforms across the system, with leadership training and structured change management tied to adoption of the new workflows.
Governance and rollout emphasized close partnership with local leaders and committee members due to two President and CEO changes and four CHRO transitions during the program period, requiring sustained stakeholder engagement and governance approvals. Outcomes explicitly recorded included the negotiated $2.5 in 5-year term savings in health and welfare opportunities and completion of the PeopleSoft optimization review.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epic Systems | Legacy | EPIC EHR | Electronic Health Record | ERP Services and Operations | n/a | 2022 | 2022 |
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Electronic Health Record | ERP Services and Operations |
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2019 | 2019 |
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Electronic Health Record | ERP Services and Operations |
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2022 | 2022 |
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Electronic Health Record | ERP Services and Operations |
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2022 | 2023 |
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Electronic Health Record | ERP Services and Operations |
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2020 | 2021 |
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Electronic Health Record | ERP Services and Operations |
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2022 | 2022 |
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Electronic Health Record | ERP Services and Operations |
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2022 | 2022 |
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Healthcare ERP | ERP Services and Operations |
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2022 | 2022 |
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Healthcare ERP | ERP Services and Operations |
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2022 | 2022 |
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Laboratory Management | ERP Services and Operations |
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2022 | 2022 |
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Pharmacy Management | ERP Services and Operations |
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2022 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2023 | 2023 |
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Call Tracking and Recording | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Building Information Modeling | PLM and Engineering |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Risk Management | TRM |
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2022 | 2022 |
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Treasury Management | TRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2021 | 2021 |
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