Mumbai City, 400059,
India
BarBox Studio Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by BarBox Studio and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 BarBox Studio employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BarBox Studio has purchased the following applications: Google Pay for Payment Processing in 2021, HelpCenter for Chatbots and Conversational AI in 2022, Google Workspace (Formerly Google G-Suite) for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BarBox Studio is running and its propensity to invest more and deepen its relationship with Google , Amazon Web Services (AWS) , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BarBox Studio revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BarBox Studio intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Legacy | Google Pay | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2022 | 2022 |
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Payment Processing | ERP Financial Management |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shark Byte | Legacy | HelpCenter | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, BarBox Studio implemented HelpCenter on its public website, deploying the HelpCenter application as its primary customer engagement layer. HelpCenter is used in the Chatbots and Conversational AI category to provide automated conversational coverage for an India based retail business with a ten person staff.
The implementation emphasized browser delivered web widget deployment, with configuration focused on conversational flows, intent recognition, scripted responses, and a lightweight knowledge base to address product queries and order questions. HelpCenter was configured to handle first contact interactions and to surface escalation triggers for human attention, consistent with Chatbots and Conversational AI operational patterns.
Operational coverage centers on customer support and online sales inquiry handling across the e commerce site, with the HelpCenter widget embedded on product pages and checkout related screens to capture buyer intent in real time. Given the small company size, support governance is lightweight, with a small team maintaining response content, updating FAQ threads, and tuning intent models on an ongoing basis.
Governance and workflow changes focused on formalizing escalation paths and content ownership, establishing a single owner for the knowledge base and a defined process for promoting chatbot escalations to human responders. The deployment model is web first and staff managed, aligning HelpCenter and the Chatbots and Conversational AI capabilities to BarBox Studio business functions of customer support and online sales support.
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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