List of HelpCenter Customers
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Since 2010, our global team of researchers has been studying HelpCenter customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased HelpCenter for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using HelpCenter for Chatbots and Conversational AI include: Grind Coffee Roasters, a United Kingdom based Leisure and Hospitality organisation with 350 employees and revenues of $37.0 million, VIVI eBikes, a United States based Retail organisation with 200 employees and revenues of $30.0 million, Tatami Fightwear, a United Kingdom based Retail organisation with 60 employees and revenues of $22.0 million, Brinnoorporated, a Taiwan based Distribution organisation with 59 employees and revenues of $13.0 million, Bean Products, a United States based Manufacturing organisation with 25 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using HelpCenter, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The HelpCenter customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Adonis Smart Foods | Consumer Packaged Goods | 10 | $1M | United Kingdom | Shark Byte | HelpCenter | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Adonis Smart Foods deployed HelpCenter on its website. The application HelpCenter functions as a Chatbots and Conversational AI solution embedded in the public site to provide customer self service for product inquiries, order questions, and basic troubleshooting, standardizing frontline conversational responses for the small consumer packaged goods operator.
The implementation centered on a site embedded conversational widget, knowledge base driven conversation flows, FAQ automation and defined fallback handoff paths to human responders. Operational coverage is the consumer facing website and the customer service function, with governance focused on content curation and conversational script updates managed by the internal support team. The architecture is a SaaS conversational layer deployed on the web storefront, with HelpCenter providing the chat interface and conversational management for live site interactions.
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ANAABU | Consumer Packaged Goods | 10 | $2M | Malaysia | Shark Byte | HelpCenter | Chatbots and Conversational AI | 2022 | n/a |
In 2022, ANAABU deployed HelpCenter, a Chatbots and Conversational AI application, on its public website to support customer interactions for the Malaysia based consumer packaged goods brand. The implementation is focused on on-site conversational engagement, aligning HelpCenter with ecommerce customer service and product discovery workflows rather than back office systems.
HelpCenter was configured to deliver an embedded conversational widget and a curated knowledge base for automated FAQ resolution, product detail queries, and on-site lead capture via conversational forms. Configuration emphasized intent classification and scripted dialog flows to route common consumer questions into automated answers, with fallback prompts to capture contact information when human follow up is required.
Operational ownership sits with a small internal team responsible for content governance, knowledge base updates, and conversational script tuning, reflecting the companys ten person scale. The deployment scope is the corporate website only, impacting customer support, ecommerce engagement, and marketing communications through automated on-site conversational experiences.
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BarBox Studio | Retail | 10 | $1M | India | Shark Byte | HelpCenter | Chatbots and Conversational AI | 2022 | n/a |
In 2022, BarBox Studio implemented HelpCenter on its public website, deploying the HelpCenter application as its primary customer engagement layer. HelpCenter is used in the Chatbots and Conversational AI category to provide automated conversational coverage for an India based retail business with a ten person staff.
The implementation emphasized browser delivered web widget deployment, with configuration focused on conversational flows, intent recognition, scripted responses, and a lightweight knowledge base to address product queries and order questions. HelpCenter was configured to handle first contact interactions and to surface escalation triggers for human attention, consistent with Chatbots and Conversational AI operational patterns.
Operational coverage centers on customer support and online sales inquiry handling across the e commerce site, with the HelpCenter widget embedded on product pages and checkout related screens to capture buyer intent in real time. Given the small company size, support governance is lightweight, with a small team maintaining response content, updating FAQ threads, and tuning intent models on an ongoing basis.
Governance and workflow changes focused on formalizing escalation paths and content ownership, establishing a single owner for the knowledge base and a defined process for promoting chatbot escalations to human responders. The deployment model is web first and staff managed, aligning HelpCenter and the Chatbots and Conversational AI capabilities to BarBox Studio business functions of customer support and online sales support.
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Manufacturing | 25 | $8M | United States | Shark Byte | HelpCenter | Chatbots and Conversational AI | 2025 | n/a |
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Manufacturing | 10 | $1M | United States | Shark Byte | HelpCenter | Chatbots and Conversational AI | 2022 | n/a |
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Distribution | 59 | $13M | Taiwan | Shark Byte | HelpCenter | Chatbots and Conversational AI | 2022 | n/a |
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Professional Services | 10 | $2M | Indonesia | Shark Byte | HelpCenter | Chatbots and Conversational AI | 2022 | n/a |
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Distribution | 10 | $1M | United States | Shark Byte | HelpCenter | Chatbots and Conversational AI | 2021 | n/a |
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Professional Services | 10 | $1M | United States | Shark Byte | HelpCenter | Chatbots and Conversational AI | 2022 | n/a |
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Consumer Packaged Goods | 25 | $8M | United States | Shark Byte | HelpCenter | Chatbots and Conversational AI | 2023 | n/a |
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Buyer Intent: Companies Evaluating HelpCenter
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