Basque Country
Donostia-San Sebastián, 1,
Vitoria-Gasteiz, 1010,
Spain
Vitoria-Gasteiz, 1010,
Spain
34 945 01 80 00
Government
Basque Country Technographics
Basque Country Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Basque Country and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Basque Country employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Basque Country has purchased the following applications: Ticket BAI for AP Automation in 2022, NEIKER ClimAlert for Emergency Management in 2013, Zoom for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Basque Country is running and its propensity to invest more and deepen its relationship with In-House Applications , SAP , NEIKER or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Basque Country revenues, which have grown to $366.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Basque Country intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Basque Country Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | Ticket BAI | AP Automation | ERP Financial Management | n/a | 2022 | 2022 |
In 2022 the Basque Country implemented Ticket BAI, an AP Automation application for mandatory e-reporting of invoices across the autonomous community. Ticket BAI is the e-reporting model developed and shared by the three Basque Provincial Councils of Álava, Vizcaya and Guipúzcoa together with the Basque Government, and it was put into force from 1 January 2022 for the initial enforcement wave.
The Ticket BAI deployment centers on invoice-level electronic reporting, compliance controls and persistent audit trails, consistent with AP Automation functional patterns. Configurations include province-specific validation rules and reporting schemas, invoice capture and structured transmission of sales declarations, and controls intended to ensure declaration of all sales transactions by natural or legal persons conducting economic activities.
Operational structure is coordinated across one autonomous region and three provincial councils, with each province tailoring Ticket BAI rules and enforcement timelines to local regulations. The system operates as a shared model between the Basque Government and the provincial tax administrations of Álava, Vizcaya and Guipúzcoa, while the autonomous Basque Country maintains its own tax system alongside the Spanish tax authority.
Governance for Ticket BAI emphasizes regulatory alignment and province-level rollout management, with distinct provincial regulations and phased enforcement dates. The main objective stated by authorities is to prevent tax evasion and secure comprehensive invoice declaration, a priority underscored by Vizcaya reporting 450 million euros of tax evasion in 2016.
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ERP Financial | ERP Financial Management |
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2021 | 2022 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEIKER | Legacy | NEIKER ClimAlert | Emergency Management | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, the Basque Country implemented NEIKER ClimAlert in its Emergency Management service, deploying the application to support rescue operations for outdoor accidents and mobile-originated distress signaling. The rollout positioned NEIKER ClimAlert as a mobile safety application integrated into regional emergency response workflows to enable faster location-based emergency handling.
NEIKER ClimAlert was configured to capture and transmit precise user location alongside user metadata such as telephone number, age, language and battery level, and to provide a 24 hour route history query for search teams. The implementation included an emergency button to trigger immediate alerts from users, operation over internet with SMS fallback when coverage was unavailable, and a cloud hosted architecture that avoided local server or software procurement by emergency services.
The Basque Country deployment connected NEIKER ClimAlert to the regional emergency service and the 112 emergency network, allowing rescue teams to receive signals directly and query recent user movement for search operations. Operational validation included live tests with mountain rescue units such as Guardia Civil de Montaña, the PGHM High Mountain Rescue Police of France, and local firefighter brigades, demonstrating interoperability with established rescue agencies.
Governance and rollout followed a cloud provisioning model with staged testing and operational handoff to emergency dispatch teams, enabling dispatchers to access location traces and user metadata during incidents. Tests were reported to show effective performance by rescue agencies, and the implementation emphasized rapid location based triage and coordination within the Emergency Management function.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
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Collaboration | Collaboration |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Mass Notification System | Physical Security |
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2023 | 2023 |
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Mass Notification System | Physical Security |
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2021 | 2021 |
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Mass Notification System | Physical Security |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Basque Country
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Basque Country Executives
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FAQ - APPS RUN THE WORLD Basque Country Technographics
Basque Country is a Government organization based in Spain,
with around 2000 employees and annual revenues of $366.0 million.
Basque Country operates a diverse technology stack with applications such as
Ticket BAI, NEIKER ClimAlert and Zoom,
covering areas like AP Automation, Emergency Management and Audio Video and Web Conferencing.
Basque Country has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as In-House Applications, NEIKER and Zoom Video Communications.
Basque Country recently adopted applications including
Sarenet Hosting in 2024, Vodafone Cloud in 2024 and Adobe Experience Cloud in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Basque Country’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Basque Country’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Basque Country technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.