Bausch + Lomb
520 Applewood Crescent,
Vaughan, L4K 4B4, ON,
Canada
Vaughan, L4K 4B4, ON,
Canada
1 905-695-7601
Life Sciences
Bausch + Lomb Technographics
Bausch + Lomb Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bausch + Lomb and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13286 Bausch + Lomb employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bausch + Lomb has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2011, Oracle PeopleSoft HCM for Core HR in 2004, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bausch + Lomb is running and its propensity to invest more and deepen its relationship with Oracle , Gallup , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bausch + Lomb revenues, which have grown to $3.29 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bausch + Lomb intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bausch + Lomb Tech Stack and Enterprise Applications
Bausch + Lomb ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2011 | 2017 |
In 2011, Bausch + Lomb implemented Oracle PeopleSoft ERP. The ERP Financial implementation was executed alongside responsibility for Revitas Flex, also referenced as the ContractSphere Revenue Management System, to centralize revenue and contract processes for the organization.
The Revitas Flex / ContractSphere deployment included Contract Management, Chargebacks and Rebates, and Government Pricing modules. The team also provided ongoing support for the Revitas Medicaid Classic system, handling configuration, business rules enforcement and revenue management workflows.
A maintained interface synchronized contract and revenue transactions between the Revitas systems and Oracle PeopleSoft ERP, ensuring revenue events and chargeback calculations flowed into the PeopleSoft financial ledger and fed supply chain chargeback processes. The implementation functioned as the systems linkage to global PeopleSoft Financials, Supply Chain System and Human Capital Management System, with Oracle PeopleSoft ERP serving as the enterprise financial record.
Operational governance centered on a liaison role to offshore teams supporting global PeopleSoft modules, coordinating integration touchpoints, release activities and issue triage. The engagement emphasized integrating revenue management workflows into ERP Financial processes and sustaining cross-functional support across finance, supply chain and human resources systems.
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ERP Financial | ERP |
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2010 | 2010 |
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Bausch + Lomb HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2004 | 2017 |
Bausch + Lomb implemented Oracle PeopleSoft HCM in 2004 as the company’s Core HR platform, deploying the Global PeopleSoft HR module to support approximately 10,000 employees. The implementation centered on core human resources capabilities and was positioned to centralize HR recordkeeping, workforce administration, and employee lifecycle management under Oracle PeopleSoft HCM.
The deployment included explicit functional workstreams for HR, Compensation, Benefits and Health/Safety, guided by structured design sessions and formal change control meetings. Technical teams directed configuration and modularization within the Oracle PeopleSoft HCM environment, and the project incorporated customization of SQRs, Queries and Crystal reports to satisfy reporting and data extraction requirements.
Integrations and complementary tools were built to extend PeopleSoft functionality, including joint design of IVR and web pages with the benefits vendor, and the creation of software artifacts using Excel, Access, Visual Basic, Query and SQL/SQR to support data interfaces and process automation. Operational coverage was global and focused on HR, compensation and benefits business functions, with the application and supporting tools serving the company’s employee population and benefits administration workflows.
Governance emphasized technical direction and process control, with directed technical teams running design sessions, change control meetings and end user training. The team reengineered the open enrollment process as part of the rollout, improving testing efficiency and reducing labor hours by 50 percent while eliminating rollout errors, and trained end users on the new Oracle PeopleSoft HCM applications and adjunct tools.
From an operational architecture perspective the implementation combined PeopleSoft application configuration, custom reporting and lightweight auxiliary applications to bridge data and process gaps, creating a blended environment for Core HR operations. Bausch + Lomb Oracle PeopleSoft HCM supported centralized HR, compensation and benefits administration, with governance practices and reporting customizations embedded to sustain ongoing operations.
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Employee Engagement | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2022 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Bausch + Lomb AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Bausch + Lomb deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website to provide real-time conversational support. Salesforce Chat is classified under Chatbots and Conversational AI and was implemented as a web-embedded customer engagement channel to capture live user sessions and route inquiries to support staff.
The implementation used the Salesforce Chat widget on site, configured for agent handoff, canned responses, and transcript capture to support follow-up workflows and operational tracking. Functionally the deployment focused on customer service and digital engagement, with the chat UI running in-browser and agent interactions managed through the Salesforce Chat console, enabling session routing, presence management, and conversational logging for downstream service processes.
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Bausch + Lomb Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Bausch + Lomb Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2014 | 2014 |
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Bausch + Lomb eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Shipping Management | eCommerce |
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2018 | 2018 |
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Bausch + Lomb CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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Bausch + Lomb ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2023 | 2023 |
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Bausch + Lomb TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2002 | 2002 |
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Bausch + Lomb PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Replication | PaaS |
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2020 | 2020 |
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Master Data Management | PaaS |
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2020 | 2020 |
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Bausch + Lomb IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Bausch + Lomb CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Bausch + Lomb
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Human Resources Director | Director | HR | |
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Senior Manager, HR | Manager | HR | |
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Senior Human Resources Manager | Manager | HR | |
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Human Resources Manager | Manager | HR | |
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Vice President Global Commercial Operations | VP | Sales | |
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Head of Marketing, Us Vision Care | Director | Marketing | |
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Vice President, Operations | VP | Operations | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Bausch + Lomb Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bausch + Lomb IT executives and key decision makers. This section highlights Bausch + Lomb's latest recorded technology evaluations, including ADP Payroll for Payroll on 2024-09-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bausch + Lomb digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-09-05 | Bausch + Lomb | Evaluated | ADP | ADP Payroll | Payroll | HCM |
FAQ - APPS RUN THE WORLD Bausch + Lomb Technographics
Bausch + Lomb is a Life Sciences organization based in Canada,
with around 13286 employees and annual revenues of $3.29 billion.
Bausch + Lomb operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Oracle PeopleSoft HCM and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Bausch + Lomb has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Salesforce.
Bausch + Lomb recently adopted applications including
BlueCat LiveNX in 2023, UKG Pro Payroll (ex Ultipro Payroll) in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bausch + Lomb’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bausch + Lomb’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bausch + Lomb technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.