Belvedere Tiburon, 94920-2530, CA,
United States
Belvedere Tiburon Public Library Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Belvedere Tiburon Public Library and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Belvedere Tiburon Public Library employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Belvedere Tiburon Public Library has purchased the following applications: LibraryH3lp for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2018, BiblioWeb for Web Content Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Belvedere Tiburon Public Library is running and its propensity to invest more and deepen its relationship with Nub Games , Microsoft , BiblioCommons or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Belvedere Tiburon Public Library revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Belvedere Tiburon Public Library intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nub Games | Legacy | LibraryH3lp | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Belvedere Tiburon Public Library deployed LibraryH3lp on its public website to provide patron facing chat support. LibraryH3lp is used as a web embedded conversational interface, handling live chat sessions and scripted conversational flows consistent with the Chatbots and Conversational AI category. The deployment reflects a small staff environment of about 10 employees and uses a cloud hosted widget that routes patron inquiries to staff web consoles and email alerts.
Functional usage focuses on reference and circulation inquiries and on basic information requests, using canned responses and queue management to coordinate coverage among circulation and reference staff. Governance changed to formalize staff rotation for live chat coverage, maintain standard reply templates, and curate a central FAQ repository accessible through the LibraryH3lp administration console. LibraryH3lp is implemented on the library website, where the LibraryH3lp chat interface and admin console are the primary operational components for patrons and staff.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BiblioCommons | Legacy | BiblioWeb | Web Content Management | Content Management | n/a | 2022 | 2022 |
In 2022, Belvedere Tiburon Public Library implemented BiblioWeb as its Web Content Management solution to power the public website. The deployment was focused on managing public-facing content, event listings, library hours and community notices, aligning digital communications with librarian editorial workflows. With a 10-person staff, the implementation emphasized streamlined administrative controls and role-based publishing to keep site updates operationally lightweight for library staff.
BiblioWeb was provisioned as a hosted Web Content Management application using templates and modular content blocks for pages, calendars, news, and resource guides. Governance was organized around librarian content ownership, lightweight approval workflows and a centralized site navigation taxonomy to ensure consistency across the website. The implementation centered on centralizing public website operations and supporting library business functions such as patron communications, program promotion, and community information delivery.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Donor and Fundraising Management | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Application Performance Management | ITSM |
|
2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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