List of LibraryH3lp Customers
LibraryH3lp
108 Sawmill Branch Road,
Beech Mountain, 28604-8179, NC,
United States
Beech Mountain, 28604-8179, NC,
United States
1 877-844-5371
Professional Services
10
$1M
Since 2010, our global team of researchers has been studying LibraryH3lp customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LibraryH3lp for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LibraryH3lp for Chatbots and Conversational AI include: University Hospitals Sussex United Kingdom, a United Kingdom based Healthcare organisation with 22000 employees and revenues of $1.76 billion, San Jacinto College, a United States based Education organisation with 2495 employees and revenues of $1.00 billion, High Point University, a United States based Education organisation with 2700 employees and revenues of $700.0 million, Stark County, OH, a United States based Government organisation with 2361 employees and revenues of $435.0 million, University of Canterbury, a New Zealand based Education organisation with 5276 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using LibraryH3lp, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LibraryH3lp customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aberystwyth University | Education | 1426 | $156M | United Kingdom | Nub Games | LibraryH3lp | Chatbots and Conversational AI | 2016 | n/a |
In 2016, Aberystwyth University deployed LibraryH3lp on their website as a Chatbots and Conversational AI solution, embedding conversational access to library reference and front-line information services. LibraryH3lp was implemented directly on library web pages to provide real time text interaction and asynchronous message capture for students and staff seeking guidance on resources and services.
The deployment configured LibraryH3lp web chat widget capabilities including live agent routing, canned responses and scripted workflows, a knowledge base for frequently asked questions, offline message forms that generate tickets, and chat transcript logging and session reporting. Configuration emphasized agent roster management and template responses to maintain consistent reference workflows.
Integration scope is limited to the university website, with the chat widget surfaced across library pages to support library services and student-facing support functions. Operational ownership sits with library services and front-line information specialists who manage inbound conversations and escalate complex queries to subject librarians when required.
Governance relied on operator training, schedule and shift coordination, and periodic review of chat logs to refine the knowledge base and response templates, aligning conversational workflows with existing library reference procedures. The implementation positions LibraryH3lp within Aberystwyth University’s Chatbots and Conversational AI tooling for library reference and student support.
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Adams Shore Branch Library | Media | 10 | $1M | United States | Nub Games | LibraryH3lp | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Adams Shore Branch Library deployed LibraryH3lp on its public website. LibraryH3lp is implemented as a Chatbots and Conversational AI application to handle web-based patron queries and front desk support via an embedded chat interface.
The deployment configures LibraryH3lp as a site-embedded chat widget, providing conversational routing to staff, scripted answers for frequently asked questions, and session-based messaging for reference interactions. Configuration activities for a small 10 person library emphasized content authoring for canned responses, staff workflows for live handoff, and scheduling controls to match branch service hours.
Operational ownership is centralized with branch library staff, who manage conversational content and monitor live sessions through the LibraryH3lp administration interface. This placement of Adams Shore Branch Library, LibraryH3lp, Chatbots and Conversational AI directly supports patron support and reference functions on the library website.
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Alexander College Corp | Education | 49 | $7M | Canada | Nub Games | LibraryH3lp | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Alexander College Corp implemented LibraryH3lp on their website. LibraryH3lp is deployed as a Chatbots and Conversational AI solution embedded in the college public site to provide real time student support for library services and to surface knowledge base answers to common reference queries. The deployment scope is focused on the library web pages and student facing portal, with operational use by library staff and student services teams.
The configuration centers on a web chat widget, knowledge base driven responses and live chat escalation capabilities that are typical for the Chatbots and Conversational AI category, enabling automated triage of reference inquiries and librarian handoff workflows. Integration activity is limited to the website front end and content management workflows, with library staff curating FAQ content and IT providing technical support and access control. Governance and day to day operations are organized between library services and campus IT, with documented escalation rules and content curation procedures guiding ongoing management.
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Athens Regional Library System | Media | 120 | $10M | United States | Nub Games | LibraryH3lp | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Athens Regional Library System deployed LibraryH3lp as an embedded web chat solution on the public Athens Regional Library website. The deployment places LibraryH3lp in the Chatbots and Conversational AI category to support front line patron communication and virtual reference workflows.
The implementation leverages LibraryH3lp components common to chat platforms, including a live operator console for librarians, canned response libraries, offline message capture, transcript logging, and basic usage reporting. Configuration emphasizes operator groups and shift scheduling to manage staffing for real time chat sessions and queued inquiries.
LibraryH3lp is implemented as a site-embedded chat widget, providing patron-facing access across desktop and mobile browsers and routing incoming requests to assigned reference staff. The system captures conversation transcripts for review and archival, and centralizes chat records to support consistent answers to circulation, reference, and program information requests.
Governance is structured around librarian review of canned responses and transcript quality, operator scheduling to cover service hours, and documented escalation paths from the chat interface to live staff when complex queries require human intervention. Operational ownership resides with public services and reference teams to align conversational scripts and staffing with patron service policies.
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Barrington Area Library | Media | 10 | $1M | United States | Nub Games | LibraryH3lp | Chatbots and Conversational AI | 2015 | n/a |
In 2015, Barrington Area Library deployed LibraryH3lp on its public website, adopting a Chatbots and Conversational AI solution for patron-facing services. The implementation places LibraryH3lp as the primary web-embedded conversational interface for the library, linking the Company Application Category Business Function relationship as Barrington Area Library LibraryH3lp Chatbots and Conversational AI patron services and reference support on its site.
The LibraryH3lp deployment is implemented as an on-site web widget embedded in the library website, providing real-time chat sessions and asynchronous message capture. Configuration aligns with category-standard capabilities, including canned responses, live agent handoff, session transcripts, and ticket creation for follow up, with settings tuned for a small staff environment.
Operational coverage is focused on the public website and patron help workflows, with library staff operating the chat during staffed service hours and using transcripts for follow up reference queries. The rollout reflects a lightweight architecture appropriate for a 10 person organization, where LibraryH3lp handles front-line patron interaction and basic conversational routing without enterprise-scale middleware.
Governance and workflow adjustments center on librarian response protocols, channel ownership for web chat, and use of chat transcripts as part of routine reference workflows. LibraryH3lp remains the visible conversational layer on the Barrington Area Library site, supporting synchronous and asynchronous patron engagement through its Chatbots and Conversational AI capabilities.
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Media | 91 | $8M | United States | Nub Games | LibraryH3lp | Chatbots and Conversational AI | 2015 | n/a |
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Media | 72 | $5M | United States | Nub Games | LibraryH3lp | Chatbots and Conversational AI | 2021 | n/a |
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Education | 500 | $60M | United States | Nub Games | LibraryH3lp | Chatbots and Conversational AI | 2016 | n/a |
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Media | 10 | $1M | United States | Nub Games | LibraryH3lp | Chatbots and Conversational AI | 2020 | n/a |
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Media | 10 | $1M | United States | Nub Games | LibraryH3lp | Chatbots and Conversational AI | 2020 | n/a |
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Showing 1 to 10 of 84 entries
Buyer Intent: Companies Evaluating LibraryH3lp
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating LibraryH3lp. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating LibraryH3lp for Chatbots and Conversational AI include:
- The University of Innsbruck, a Austria based Education organization with 5500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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The University of Innsbruck | Education | 5500 | $750M | Austria | 2024-06-17 |
FAQ - APPS RUN THE WORLD LibraryH3lp Coverage
LibraryH3lp is a Chatbots and Conversational AI solution from Nub Games.
Companies worldwide use LibraryH3lp, from small firms to large enterprises across 21+ industries.
Organizations such as University Hospitals Sussex United Kingdom, San Jacinto College, High Point University, Stark County, OH and University of Canterbury are recorded users of
LibraryH3lp for Chatbots and Conversational AI.
Companies using LibraryH3lp are most concentrated in Healthcare, Education and Government, with adoption spanning over 21 industries.
Companies using LibraryH3lp are most concentrated in United Kingdom, United States and New Zealand, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of LibraryH3lp across Americas, EMEA, and APAC.
Companies using LibraryH3lp range from small businesses with 0-100 employees - 72.62%, to mid-sized firms with 101-1,000 employees - 13.1%, large organizations with 1,001-10,000 employees - 13.1%, and global enterprises with 10,000+ employees - 1.19%.
Customers of LibraryH3lp include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified LibraryH3lp customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.