Honey Brook, 19344, PA,
United States
BenCo Technology Technographics
BenCo Technology Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BenCo Technology and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 BenCo Technology employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BenCo Technology has purchased the following applications: ECI Shoptech E2 Manufacturing for Manufacturing ERP in 2011, Microsoft 365 for Collaboration in 2018, FreshDesk Customer Support for Customer Support in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BenCo Technology is running and its propensity to invest more and deepen its relationship with ECi Software Solutions , Microsoft , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BenCo Technology revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BenCo Technology intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BenCo Technology Tech Stack and Enterprise Applications
BenCo Technology ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ECi Software Solutions | Legacy | ECI Shoptech E2 Manufacturing | Manufacturing ERP | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011, BenCo Technology implemented ECI Shoptech E2 Manufacturing to establish a centralized Manufacturing ERP environment for its manufacturing operations and administrative functions. The ECI Shoptech E2 Manufacturing deployment focused on centralizing order processing, shop floor data entry, inventory tracking, and organized filing to support customer service and production workflows.
Configuration emphasized standard Manufacturing ERP modules including order management, inventory and parts control, bill of materials and shop floor work order entry, with day to day input data entered directly using E2 software by operations and clerical staff. Integrations and operational support included use of Microsoft programs for document creation and filing, and the system supported customer service workflows such as telephone order capture and records lookup. Governance centered on process changes to organized filing and standardized data entry, with responsibilities assigned to customer service and operations teams to maintain accurate system records.
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BenCo Technology Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 BenCo Technology deployed Microsoft 365 as its Collaboration platform. The deployment is reflected on the company website where Microsoft 365 services are used to support email and productivity workflows for a 50 employee manufacturing firm, with cloud tenant provisioning, user account setup and subscription licensing across core productivity services.
The implementation centered on core Collaboration capabilities, including Exchange Online email, Microsoft Teams for real time chat and meetings, OneDrive for Business file sync and SharePoint Online document collaboration, together with Office desktop and web applications. Operational coverage targeted operations, engineering and administrative business functions, with identity and access managed through Azure Active Directory and centralized account provisioning, and governance configured around role based access and shared document permission controls. The relationship can be expressed as BenCo Technology Microsoft 365 Collaboration business communications and document management, reflecting a small company implementation of Collaboration capabilities to support internal communication and file based collaboration.
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BenCo Technology CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019, BenCo Technology implemented FreshDesk Customer Support. The company deployed FreshDesk Customer Support as a cloud-hosted, web-integrated support platform embedded on its public website to capture customer inquiries and convert them into tracked support tickets.
The deployment emphasized core Customer Support capabilities, including ticketing and queue management, email-to-ticket routing, a knowledge base for self-service, and basic automation for assignment and response templates. Operational scope focused on the support and service function within the manufacturing business, consolidating customer communications into a central queue, introducing SLA-based prioritization and role-based agent access. Integrations documented in the source are limited to the website embedding, with configuration work concentrated on web channel capture and agent workflow orchestration rather than broader enterprise system integrations.
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2012 | 2012 |
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BenCo Technology TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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BenCo Technology IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at BenCo Technology
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by BenCo Technology Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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