Mount Vernon, 10553, NY,
United States
Benfield Electric Supply Technographics
Benfield Electric Supply Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Benfield Electric Supply and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 Benfield Electric Supply employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Benfield Electric Supply has purchased the following applications: Epicor Prophet 21 for Distribution ERP in 2008, Rocket.chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Benfield Electric Supply is running and its propensity to invest more and deepen its relationship with Epicor , Rocket.chat , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Benfield Electric Supply revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Benfield Electric Supply intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Benfield Electric Supply Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Prophet 21 | Distribution ERP | ERP Services and Operations | n/a | 2008 | 2008 |
In 2008, Benfield Electric Supply implemented Epicor Prophet 21. The deployment installed Epicor Prophet 21 as the company’s Distribution ERP to manage core wholesale distribution operations at Benfield Electric Supply Company Inc, 25 Lafayette Avenue, White Plains, New York.
Configuration work focused on distribution-aligned modules including inventory control, order entry and fulfillment, purchasing and pricing, and customer account management, consistent with Distribution ERP functional scope. Database-level administration was performed using SQL for table management and custom queries, while SAP Crystal Reports was used to generate operational and management reports and dashboards, and dashboard visualizations were created for business users.
Operational integrations and data workflows explicitly included Epicor Prophet 21 feeding reporting processes in SAP Crystal Reports and supporting marketing data maintenance through Constant Contact, with dashboards and report outputs used by commercial and marketing teams. The implementation supported business functions across sales, marketing, warehouse operations and IT at the White Plains site.
Governance and process responsibilities were assigned to a Computer Support Specialist Marketing Coordinator who managed SQL tables, produced Crystal Reports, maintained Constant Contact data sets and provided technical assistance and issue resolution. That role anchored ongoing data governance, reporting cadence and user support for Epicor Prophet 21 within Benfield Electric Supply.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Benfield Electric Supply implemented Rocket.chat on its website. The deployment uses Rocket.chat as a Chatbots and Conversational AI solution to provide web-based conversational interfaces and a customer-facing chat widget across product and contact pages to capture inquiries and surface real-time responses.
The implementation emphasizes typical Chatbots and Conversational AI capabilities, including a web chat widget, an agent console for internal users, basic automated responses and conversational logging to support sales and customer service workflows. Operational coverage is focused on customer-facing touchpoints with primary usage by customer service and inside sales teams, and governance centered on conversational ownership and workflow routing within the Rocket.chat application to ensure website inquiries are triaged to the appropriate business function.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Benfield Electric Supply implemented Microsoft 365. The company's website indicates active use of Microsoft 365, and the application is positioned as their primary Collaboration platform for internal productivity and communication.
Microsoft 365 is described in-site as supporting core collaboration workflows, including email, document storage and sharing, real-time messaging, and Office productivity tools. Deployment reflects a cloud-hosted tenant model typical for Microsoft 365, with configuration emphasis on Exchange Online for mail, SharePoint Online for document management, Microsoft Teams for chat and meetings, and integrated Azure Active Directory for centralized user provisioning and access governance. Benfield Electric Supply Microsoft 365 Collaboration supports internal business functions across operations, sales, and administration, standardizing content management and collaborative workflows.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
|
2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Benfield Electric Supply
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Benfield Electric Supply Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||