AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Berkshire Associates Tech Stack and Enterprise Applications

Berkshire Associates ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Sage Intuit QuickBooks Accountant Desktop Sage Intacct ERP Financial ERP Akuna Solutions 2024 2024
In 2020, Berkshire Associates deployed Sage Intacct as its ERP Financial application. The deployment establishes Sage Intacct as the central cloud financial system for the 100-person professional services firm, and the implementation is surfaced on their public website. The configuration centers on core financial management capabilities common to ERP Financial systems, including general ledger, accounts payable, accounts receivable, and financial reporting to support corporate accounting workflows. Operational scope is focused on the finance and accounting function, supporting transaction processing, period close orchestration, and role-based access control. Configuration and automation emphasize chart of accounts design, automated journal processing, and configurable reporting aligned with professional services billing and revenue recognition workflows. Governance is structured around centralized finance ownership and standardized accounting processes to manage financial data and reporting within Sage Intacct.
Berkshire Associates AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
HubSpot Legacy Hubspot Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2018 2018
In 2018, Berkshire Associates implemented Hubspot Live Chat on its public website. The deployment used HubSpot Conversations to embed a web chat widget, aligning the company with the Chatbots and Conversational AI category. The initial scope focused on client engagement and inbound lead capture for marketing and sales touchpoints. Configuration centered on live chat widget setup, canned responses and basic bot flows to qualify inbound visitors before human handoff. Conversation routing was organized through a shared inbox model, with session transcripts and contact records consolidated within the HubSpot account to preserve conversation history and contact enrichment. The implementation leveraged standard conversational capabilities, including automated routing, transcript logging and bot-to-agent escalation. Operational ownership resided with marketing and client services, who configured routing rules and response workflows to match business hours and service levels. Governance included inbox assignment and message templates to ensure consistent client engagement across the website, while ongoing administration remained within the HubSpot platform. Berkshire Associates Hubspot Live Chat supports marketing, sales and client service functions through the Chatbots and Conversational AI application.
Berkshire Associates Collaboration
Vendor
Previous System
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Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2019 2019
In 2019, Berkshire Associates implemented Microsoft 365 to centralize Collaboration and corporate email for its United States professional services firm. The Microsoft 365 deployment is positioned to support collaboration, document management, and client communication workflows as the company application for Collaboration business functions. The implementation aligns with a mid-market footprint of about 100 employees and was provisioned at an organization-wide scope for productivity and communication tooling. The deployment surface includes Microsoft 365 services with observable use of Office 365 Mail on the company website, together with standard Collaboration category capabilities such as Exchange Online for email, SharePoint Online for document libraries, and Microsoft Teams for synchronous collaboration. Identity and access are administered through a tenant model using Azure Active Directory for user provisioning, mailbox lifecycle, and role-based access control, while centralized admin controls manage mail routing and security policy enforcement. Operational coverage spans internal teams and client-facing collaboration workflows typical of a professional services firm, with governance focused on account provisioning, mailbox configuration, and ongoing administration.
Berkshire Associates Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Content Management Content Management 2021 2021
Berkshire Associates CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CRM CRM 2018 2018
Customer Experience CRM 2020 2020
Digital Advertising Platform CRM 2017 2017
Digital Advertising Platform CRM 2019 2019
Marketing Automation CRM 2021 2021
Sales Automation, CRM, Sales Engagement CRM 2021 2021
Berkshire Associates TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2019 2019
Berkshire Associates IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2018 2018
Content Delivery Network IaaS 2020 2020
Berkshire Associates CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2020 2020

IT Decision Makers and Key Stakeholders at Berkshire Associates

First Name Last Name Title Function Department Email Phone
Director of Finance and Administration Director Finance
President CXO Finance
Director of IT and Product Development Director IT
Director of Finance and Administration Director Finance
Director of Operations Director Operations
Staff Accountant Non Manager Finance

Apps Being Evaluated by Berkshire Associates Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Berkshire Associates IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Berkshire Associates digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Berkshire Associates Technographics
Berkshire Associates is a Professional Services organization based in United States, with around 80 employees and annual revenues of $9.0 million.
Berkshire Associates operates a diverse technology stack with applications such as Sage Intacct, Hubspot Live Chat and Microsoft 365, covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Berkshire Associates has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Sage, HubSpot and Microsoft.
Berkshire Associates recently adopted applications including Sage Intacct in 2024, HubSpot CMS in 2021 and Hubspot Marketing Automation in 2021, highlighting its ongoing modernization strategy.
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Our research team continuously updates Berkshire Associates’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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