Van Nuys, 91405, CA,
United States
Best Deliveries Technographics
Best Deliveries Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Best Deliveries and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 Best Deliveries employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Best Deliveries has purchased the following applications: Ruby Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015, GetSwift Delivery Biz Pro for Real-Time Transportation Visibility in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Best Deliveries is running and its propensity to invest more and deepen its relationship with Ruby , Microsoft , GetSwift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Best Deliveries revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Best Deliveries intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Best Deliveries Tech Stack and Enterprise Applications
Best Deliveries AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Best Deliveries implemented Ruby Live Chat on its website. Ruby Live Chat is deployed as a web-based messaging widget providing real-time chat, basic automated triage, and agent handoff capabilities consistent with Chatbots and Conversational AI.
The implementation is scoped to support customer support and booking inquiry workflows, with the customer service team operating the live agent interface and managing conversational handoffs and transcript logging. Configuration emphasized web embedding and session routing, and category-aligned features such as canned responses, presence indicators, and availability scheduling were applied to streamline agent workflows. Governance is administered by operations and support leadership who control chat coverage schedules and messaging templates, connecting Best Deliveries, Ruby Live Chat, and the Chatbots and Conversational AI capability to frontline customer service functions.
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Best Deliveries Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Best Deliveries implemented Microsoft 365 as its Collaboration platform. The deployment covers the 70 employee United States transportation firm and is explicitly referenced on the Best Deliveries website, indicating web facing use of Microsoft 365 for corporate communications and public facing contact continuity. Microsoft 365 is scoped to provide centralized collaboration services across corporate functions.
Core Microsoft 365 capabilities in use align with the Collaboration category, including Exchange Online for enterprise email, SharePoint Online for intranet and document libraries, OneDrive for business file synchronization, and Microsoft Teams for real time communication and meetings. Administration and governance are handled through Microsoft 365 tenant controls for user provisioning, role based access and policy management to control collaboration and content. The configuration supports internal communication, document sharing and coordination workflows used by operational and administrative staff.
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Best Deliveries SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GetSwift | Legacy | GetSwift Delivery Biz Pro | Real-Time Transportation Visibility | SCM | n/a | 2019 | 2019 |
In 2019 Best Deliveries implemented GetSwift Delivery Biz Pro as a Real-Time Transportation Visibility solution to modernize delivery operations in the United States. The deployment centered on a cloud-hosted mobile dispatch and tracking platform, embedding real-time status into operational workflows and aligning dispatch, operations, and customer service teams for daily route and job management.
GetSwift Delivery Biz Pro was configured with automatic job booking, real-time driver tracking, and automatic customer notifications to standardize booking workflows, surface live GPS telemetry for dispatchers, and push status updates to customers. Operational governance emphasized automated status transitions and notification rules to reduce manual handoffs, and the implementation directly impacted delivery operations and customer support functions, enabling Best Deliveries to increase efficiency, improve customer experience, and scale its delivery operations.
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Best Deliveries PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Best Deliveries IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Best Deliveries
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Best Deliveries Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
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